Customer Service Representative - Aerospace

Job Details: Job Location: Allflight HeadQuarters - Kent, WA, Position Type: Full Time, Salary Range: $24.00 - $27.00Hourly, Job Shift: Day, Job Category: Customer Service, Customer Service Representative – CSR $24-27 Hourly

Job Description

Allflight Corporation is seeking a Customer Service representative to join our team. Allflight is a great opportunity to expand your aviation career at our FAA approved Repair Station in a convenient location.

Responsible for supporting our repair and rebuild programs to ensure customer needs are met by releasing Work Orders to the shop, tracking completion dates, and tracking schedules. Releasing Repair Orders to outside vendors for assembly details and releasing Purchase Orders for shop materials. You will be tasked with solving complex issues and will also collaborate with team members across the department to assist them with their requirements.

Responsibilities

Release Work Orders (WO’s) to the shop based on customer and schedule requirements
Track WO’s for delivery/completion dates and keep customers updated
Release and track Repair Orders (RO’s) with outside vendors
Release and track Purchase Order (PO’s) for shop materials
Maintain Master Schedule for product based on shop capabilities and customer demand
Ensure all transactions are initiated and completed in the ERP system
Work with a variety of software, hardware, and EPR applications
Solve complicated problems and see projects through to completion
Data mine system data for reports and leverage data to work with the team to identify improvements
Qualifications: Basic Qualifications (Required Skills/Experience)

Must be able to data mine system data for reports
Experience working with Microsoft Business Applications such as Windows, Office, Teams, Outlook and Pentagon (preferred)
Experience working with ERP systems

Knowledge of Computer Networks

Strong interpersonal and team communication skills
Excellent organization and administrative skills
Integrity and leadership skills
Exemplary customer care skills
Good analytical and problem-solving skills
Detail-oriented and multitasking skills in a high paced environment
Associate degree in Business, Aviation, Supply Chain, or a related field, or a minimum of three (3) years of relevant experience preferred

Work Schedule

Job Type: Full-Time Hourly

Work Location: In Office, Kent WA

Pay: Bi-Weekly

Schedule M-F 7:30am-4:00pm

Allflight Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

COMPENSATION & BENEFITS

The hourly range for this position is $24-$27, depending on relevant experience and qualifications.

Benefits include medical, dental, vision. Paid time off includes 5 days of vacation after a year of service, 6 sick days, and 7 paid holidays.

401(k) Plan with company matching contributions at 100% of the first 3% of pay, after a year of service.