Housing Focused Shelter Program Staff

All Roads has been a fixture in the community since 1982, providing a bed, meals, services and dignity to single adults experiencing homelessness. Our mission is to create avenues to stable housing from a foundation of safe shelter and supportive services. All Roads has a strong culture of collaboration, communication, creativity, compassion and support, which yields an inclusive and engaging dynamic within the organization. 

Job Summary: 

All Roads seeks a compassionate, resilient individual looking to make a positive impact on their community by working as a member of our Program Staff team. As a client's first and primary contact with All Roads, Program Staff play a key role in providing our sheltering services. You will be helping to create a safe, calm, and supportive environment for homeless adults in our community while working to end their homelessness. 

Primary Responsibilities: 

• Work as a team member with other staff and volunteers to maintain a safe, calm and supportive environment for adults experiencing homelessness.
• Provide information to clients regarding Shelter programs, policies, and available community resources.
• Enforce Shelter policies and boundaries in a consistent manner.
• Provide on-call support as needed, with compensation provided for on-call availability.
• Handle multiple tasks and work productively in an environment where there are frequent interruptions.
• Perform duties including: client intake process, answering the phone, answering the door, cleaning, assisting clients with basic needs, assisting clients with accessing resources, making appointments for clients with in-house service providers as well as outside agencies, relaying client messages while maintaining confidentiality, taking donations, giving tours, assist clients with housing sign ups and other duties as assigned.
  

Qualifications: 

• Desire to work with the homeless population and ability to work in a fast-paced environment.
• High school diploma or equivalent preferred.
• Must be able to attend monthly staff meeting 2nd Wednesday of each month from 2:30-4:00 pm.
• Willingness to work holidays.
• Ability to remain calm and respond quickly to a crisis.
• Requires standing for long periods of time, exposure to inclement weather, able to lift up to 50lbs.
• Excellent communication skills, exchange of communication through various mediums, proficient computer skills, ability to use Microsoft Office applications and multiple databases.
• Bilingual Spanish and ASL speakers encouraged to apply.
  

Compensation: 

• $24.33 per hour
  • + $1.50 per hour for proficient Spanish speakers.
    
• Paid time off, sick leave.

All Roads is an Equal Employment Opportunity Employer 

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