Institutional Client Services, Associate (WEX)

Primary Responsibilities:

• Execute end-to-end investor onboarding and LP transfer workflows, including coordination with key client stakeholders such as Sales, Fund counsel, Fund controllers, external administrators, and Product teams.
• Ensure the integrity and accuracy of investor data within the Customer Relationship Management (“CRM”) system, executing data management workflows and maintenance to support investor relations and compliance.
• Prepare and maintain procedures and documentation to support the institutional client service operating model.
• Partner with Client Service management and Technology teams to analyze the existing data control framework aiming to improve investor data integrity and minimize manual work and reconciliation efforts.
• Develop expertise in Alchelyst's e-subscription, document management and Investor Portal technology platform, leveraging it to streamline and enhance the investor onboarding experience. Ensure a seamless workflow during fund‐close efforts by utilizing the platform's advanced investor features and capabilities.
• Support investor activity during fund-close periods, ensuring transactions and documentation are processed accurately and within required timelines to support capital calls and deal execution
• Conduct the audit confirmation process, ensuring data accuracy and dedicating significant focus and time during audit season to maintain high standards.
• Answer investor inquiries, employing critical thinking to address investor questions around fund offerings. Partner closely with other stakeholder teams to provide investors with accurate and comprehensive responses.
• Collaborate with Alchelyst's global client service team, to execute our ‘work with the sun’ operating model to enhance efficiency and effectively deliver on team mandates.

Required Qualifications:

• Bachelor's Degree, preferably with a concentration in a business‐related field.
• 5+ years of experience in financial services, investor services and/or investor relations.
• Experience reviewing alternative fund‐investor subscription documents.
• Experience managing an e-subscription, document management and Investor Portal Platform.
• Experience in managing fund‐investor CRM data.
• Demonstrated experience in engaging with investors and clients

Preferred Qualifications:

• Comprehensive understanding of fundamental Anti‐Money Laundering requirements for Alternative Funds.
• Proven experience collaborating with technology teams for requirement gathering, UAT testing, and implementation, focusing on streamlining processes, implementing necessary controls, and enhancing the overall investor experience.
• Knowledge of Private Equity and Alternative Investments operations space.
• Excellent communication and interpersonal skills for effective interaction with investors and cross‐functional teams.
• Strong problem‐solving skills with a proactive approach to resolving issues.
• Strong analytical skills and detail‐oriented with the ability to multi‐task.
• Proficiency in MS Excel, MS PowerPoint.

What Success Looks Like

90 Days: Onboarding & Foundation

• Understand Alchelyst's Institutional Client Services operating model, team structure, and the private markets fund lifecycle.
• Build relationships with key internal and external stakeholders across Product, Sales, Fund Operations, Fund Counsel and external administrators
• Be trained on and able to navigate core platforms - e-Subdocument, Investor Portal, and CRM systems.
• Begin executing standard investor onboarding and inquiry workflows with supervision, building toward independence.

6 Months: Independent Execution

• Independently manage end-to-end investor onboarding and LP transfer workflows with minimal oversight.
• Maintain accurate and complete investor data in the CRM, consistently following established processes and controls.
• Respond to investor inquiries accurately and professionally, escalating appropriately when needed.
• Be contributing to fund-close period activity, processing transactions and documentation accurately and within required timelines.

12 Months: Reliable Ownership

• Be a reliable, accurate executor of investor onboarding, data management, and audit processes, including during high-volume periods.
• Handle most investor inquiries independently, exercising sound judgment on when to escalate.
• Demonstrate meaningful contributions to data quality initiatives and technology projects.
• Be a trusted contributor during fund-close periods, consistently meeting timelines that support capital calls and deal execution.

Ongoing: Steady-State Performance

• Deliver consistently accurate, timely execution of investor onboarding, data management, and audit processes.
• Handle investor inquiries with a level of professionalism and responsiveness that reflects well on our GP clients.
• Maintain strong working relationships with teams and external stakeholders.
• Contribute ideas and support to data quality and technology initiatives as opportunities arise.