Junior Operations Specialist - Legal Operations
About this role
At AirHelp, we’re building the world’s most trusted platform for air passenger rights. Every day, millions of travelers face delays, cancellations, and overbookings - and we step in to turn frustration into fair compensation.
This is your opportunity to join a high-impact claims operations team working at the intersection of customer experience, aviation, and cross-border dispute resolution. You’ll collaborate with internal stakeholders and external partners, take ownership of complex customer cases, and help scale a mission-driven product that creates real outcomes for real people.
No legal degree required - what matters is your ownership mindset, curiosity, and ability to deliver results with precision.
Proposed salary: 970 EUR gross/mth + performance bonus after 3 months.
What you will drive:
- Engage with airlines and partners to progress cases toward compensation outcomes.
- Review and assess rejected or unresolved claims, identifying the best next steps for resolution.
- Collect, validate, and structure required case documentation to ensure readiness for escalation when needed.
- Prepare cases for handover to external partners when formal proceedings become necessary.
- Work cross-functionally to improve workflows, reduce cycle times, and increase successful case outcomes.
- Balance speed, quality, and customer impact while consistently meeting or exceeding KPIs.
What you’ll achieve in your first 12 months:
- Manage a high-volume portfolio of customer claims, mainly within standard (non-legal) workflows.
- Deliver strong accuracy and SLA performance.
- Build effective collaboration with internal teams.
- Develop a solid understanding of airline regulations and claim processes.
- Gradually gain exposure to more complex or escalated (legal-stage) cases.
- Be recognized as a reliable, high-impact team member.
What sets you apart:
- Genuine interest in legal topics, regulations, and how legal processes work in practice (any experience in the field is a plus) - you will be working in Legal Support.
- Strong attention to detail and ability to follow structured procedures.
- Curiosity and eagerness to learn about aviation, law, and international regulations.
- Comfort working in a fast-paced, performance-driven environment.
- Proactive mindset with strong ownership and accountability.
- Clear communication skills and fluency in English.
Perks and Benefits:
- Personal education, leisure travel subsidy.
- Annual travel allowance.
- Work from anywhere for up to 2 weeks/year.
- Language classes.
- Personalised progression plan.
- Internal training programs and knowledge-sharing events.
- Unlimited, free use of AirHelp’s services.
- Access to mindfulness and well-being platform (Mindgram).
- Team days and parties.
Company at a glance
Since AirHelp was founded in 2013, we’ve helped millions of people get paid compensation for their delayed or canceled flights. We’re proud of our excellent rating from hundreds of thousands of reviews on Trustpilot, and our status as the No.1 worldwide for flight compensation.
We make claiming compensation easy for travelers who are unsure of their rights and lack the time or expertise to embark on the claims process alone. Great people and smart tech help us build a seamless customer journey and ensure that we're at the top of our game with an incredible success rate.
Our annual membership service AirHelp+ has had millions of purchases. It offers members fast payouts and lounge access when disruptions occur, and protects them against other unexpected flight problems. AirHelp+ is our way of giving passengers the best, smoothest travel experience possible.
Our global team of over 400 provides 24/7 support to our customers in 19 languages. This, combined with the local knowledge from our network of over 50 law firms–the largest network in the world specializing in air passenger rights–makes us uniquely placed to help air passengers anywhere, anytime.
What’s more? We’re so proud of our status as a Most Loved Workplace, a prestigious award that underscores our dedication to prioritizing well-being, as well as cultivating a working environment that encourages personal growth and ownership. We ranked 21st on Newsweek’s list of the Most Loved Workplaces 2024. We also received additional awards for being a Most Loved Workplace for women, the LGBTQ+ community, and young professionals, meaning that AirHelp isn’t just a great place to work, but a truly lovable one. 🎉
For privacy details, visit: www.airhelp.com/en-int/privacy/
Top Benefits
- Personal Education Subsidy
- Leisure Travel Subsidy
- Annual Travel Allowance
- Work From Anywhere (up to 2 weeks/year)
- Language Classes
- Personalised Progression Plan
- Internal Training Programs
- Knowledge-sharing Events
- Free Use Of AirHelp Services
- Mindfulness And Well-being Platform (Mindgram)
- Team Days And Parties
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