Entertainment Coordinator (Full Time)

Job Details: Job Location: Agua Caliente Rancho Mirage - Rancho Mirage, CA, Position Type: Full Time, Salary Range: Undisclosed, Job Description Summary

The coordinator provides support to the Entertainment team with daily operations of the venue and guest satisfaction during all events. The coordinator must be organized and able to work consistently at a very fast pace in order to keep events running smoothly.

Essential Duties and Responsibilities (other duties may be assigned)

Trains box office staff
Communicates necessary information to box office teams regarding shows.
Works with tour and promoter staff to ensure backstage needs are met.
Oversees and manage all artist Meet & Greets
Oversees venue seating set up and chair labeling.
Prints and organizes will call and casino tickets.
Ensures that the lobby and facilities are neat and organized prior to doors opening.
Offers solutions to resolve problems in a timely manner
Assists with ticket taking duties including ticket scanning
Tends to guests, assisting them with any questions or problems.
Monitors the guests' activity to ensure the safety of the event.
Assist with enforcing event rules and relevant health and safety regulations.
Follows all emergency protocols and guiding audience members to the exits in an orderly manner.
Must possess and maintain a thorough knowledge of the Agua Caliente Casino Resort Spa special events, promotions, and advertising campaigns.
Provide excellent guest service.
Must comply with all applicable ACCRS and SRC System of Internal Controls Standard Operating Procedures and all Tribal Regulations.

Supervisory Responsibilities

None

Access to Sensitive Areas and Information

Per the ACGC Access Matrix

Signatory Ability

NoneQualifications: Required Education and/or Experience

High school diploma or G.E.D.
Some demonstrated customer service experience and/or training or combination of education and experience.
Computer literate with good oral and written English communication skills.
Critical thinker and problem-solving skills
Good time-management and organizational skills
Great interpersonal and communication skills.
Multi-lingual desirable with good phone etiquette.

Working Conditions/Physical Demands

To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting OR standing at a desk/workstation for the duration of the shift. Also, may be subjected to a smoke-filled environment. Ability to work well in a group and be proactive about the needs of guests. Able to work various shifts, weekends, possibly holidays and late nights. Reliability and promptness in arriving for scheduled shifts.

Typically, the individual will be housed in a live concert venue environment. The noise level in the work environment is usually moderate but will escalate inside the concert venue. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.