Patient Experience Coordinator

Patient Experience Coordinator | Cosmetic Surgery Center | Virginia Beach, VA | Full-Time

Weekends off. Fridays done by 1pm. A career in luxury aesthetics.

Our patients often walk in nervous, excited, or both. Many are about to make one of the most personal decisions of their lives. As our Patient Experience Coordinator, you’re the first person they meet and the one who makes them feel welcomed, cared for, and confident they chose the right place.

If you’ve delivered five-star service at a boutique hotel, a luxury retail counter, a high-end salon, or a medical practice, and you love being the person who sets the tone for someone’s day, we’d love to meet you.

About Us

Cosmetic Surgery Center is a state-of-the-art practice offering cosmetic and plastic surgery, Sciton laser treatments, Botox, dermal fillers, microneedling, weight loss programs, and more. Our team pairs clinical excellence with genuine warmth, and we hold ourselves to a high standard in every patient interaction.

We’re part of Aesthetic Partners, a physician-led network of aesthetic practices across the U.S. That means you get the close-knit feel of a local practice with the training, resources, and growth opportunities of a national organization.

What You’ll Do

Create a VIP experience

• Greet every patient warmly and make them feel at ease from the moment they arrive or call
• Answer questions about our services, products, and treatments with confidence and care
• Handle the unexpected calmly, whether that’s a schedule change or an anxious patient, and find solutions on the spot

Run the front of the practice

• Own the daily schedule so the day runs smoothly for patients and providers
• Answer calls, texts, emails, and voicemails promptly, and make sure every message reaches the right person
• Check patients in and out accurately and book their follow-up visits
• Prepare patient documentation in our EMR

Own the patient environment

• Keep the lobby, waiting areas, and front desk polished and welcoming, reflecting the luxury experience our patients expect

What You Bring

• 2+ years of customer service in a high-end setting such as hospitality, luxury retail, salon/spa, or a medical or aesthetic practice
• A polished, professional presence that reflects a luxury brand
• Warm, upbeat energy that comes through in person and on the phone
• The ability to juggle phones, check-ins, and patient questions without missing a detail
• Comfort learning new systems quickly
• High school diploma or equivalent
• Ability to stand, bend, and lift throughout the day
• Ability to meet U.S. employment eligibility requirements

Nice to have: Medical aesthetics or medical office experience, or familiarity with Nextech EMR. Neither is required, as we’ll train the right person.

What You’ll Get

• A schedule you’ll love: Monday through Thursday 9am to 5pm, Friday 9am to 1pm, weekends always off
• Pay: $18 to $20 per hour, based on experience 
• Team member pricing: Services & Products
• Real growth: Training through AP Academy, advanced trainings, and the AP National Clinical Summit
• Medical insurance, company-paid life insurance, and voluntary insurance options
• 401(k) with company match
• Paid time off and paid company holidays

Some benefits vary by full-time or part-time status.

Join our team as a Patient Experience Coordinator and advance your career in the dynamic world of aesthetics while making a meaningful difference in patients' lives!

Cosmetic Surgery Center is an Equal Opportunity Employer and takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.