Account Representative - EAP, Senior

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

 

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Job Summary and Responsibilities

Acentra Health is looking for a Senior Account Representative (EAP) to join our growing team.

Job Summary:

 

The Account Representative – Master's Level Clinician serves as the primary liaison between clients and Acentra Health, providing account management, relationship management, training facilitation, outreach coordination, and administrative support. This role is responsible for maintaining strong customer relationships, responding to client needs, coordinating resources and services, and supporting engagement initiatives that promote employee well-being and organizational success.

 

This position delivers educational and well-being seminars, workshops, and training programs while partnering with internal departments to ensure contractual obligations, customer requests, and account management activities are executed effectively. The Account Representative – Master's Level Clinician provides statewide support through regular onsite engagement with client organizations and stakeholders throughout Georgia.

 

Responsibilities:

 

Account Management & Client Relations

• Serve as the primary liaison between assigned clients and Acentra Health.
• Build and maintain strong relationships with client stakeholders and leadership teams.
• Respond to client inquiries and coordinate support services to ensure timely resolution of requests.
• Proactively engage clients to promote program utilization, awareness, and satisfaction.
• Support outreach activities and engagement initiatives that strengthen client relationships.
• Coordinate internally with clinical, operational, reporting, marketing, and leadership teams to meet client needs and contractual commitments.

Training, Education & Outreach

• Coordinate, schedule, and facilitate educational seminars, workshops, trainings, and wellness presentations.
• Conduct onsite visits to client organizations, institutions, satellite locations, and administrative offices.
• Support and participate in health fairs, employee engagement events, benefit fairs, and promotional activities.
• Distribute communication materials, promotional resources, and educational content to clients and stakeholders.
• Customize and distribute monthly and quarterly communication materials and tip sheets.

Administrative & Operational Support

• Provide administrative support to the Account Management team.
• Assist with reporting, scheduling, project coordination, and account management activities.
• Enter and maintain client and employee population data within designated systems.
• Assemble RFP responses and supporting documentation as assigned.
• Proofread reports, presentations, and client-facing materials.
• Order, manage, and coordinate shipment of marketing and educational materials.
• Participate in mandatory trainings and meetings and document meeting notes as required.
• Support office and departmental projects as assigned.

Internal Collaboration

• Serve as an interface with internal departments including Clinical Operations, IT, Marketing, Purchasing, Facilities, Reporting, and Client Services.
• Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.
• Assist with special projects and strategic initiatives as assigned.

Travel Requirements

• This is a field-based position requiring frequent and regular travel throughout the State of Georgia.
• Conduct onsite visits at client institutions, satellite locations, administrative offices, and other designated sites.
• Travel may include day trips, overnight travel, and extended travel periods based on business and client needs.
• Valid driver's license and ability to travel independently throughout Georgia are required.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Qualifications

Required Qualifications

• Master's Degree in Counseling, Social Work, Psychology, Human Services, Marriage and Family Therapy, or a related behavioral health field required.
• 2+ years of experience working in account management
• 2+ years of behavioral health, employee assistance programs (EAP), or healthcare experience
• 2+ years of experience presenting trainings, workshops, or educational programs to groups of varying sizes p

Preferred Qualifications

• Excellent organizational, verbal, written, and interpersonal communication skills.
• Strong presentation, facilitation, and public speaking skills.
• Ability to establish and maintain productive relationships with executive leaders, stakeholders, and clients.
• Ability to manage multiple priorities and projects simultaneously.
• Knowledge of behavioral health, employee assistance programs, workplace well-being, and healthcare services.
• Strong customer service and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive business and protected health information appropriately.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, Adobe, SharePoint, and virtual meeting platforms.
• Ability to work independently while managing a statewide territory.

Why us?

 

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

 

We do this through our people.

 

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

 

Benefits

 

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

 

Experience in Lieu of Degree

 

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

 

Thank You!

 

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

 

~ The Acentra Health Talent Acquisition Team

 

Visit us at https://careers.acentra.com/jobs

 

EEO AA M/F/Vet/Disability

 

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

 

Compensation

 

The pay range for this position is listed below. 

 

$80,000 - $90,000

 

“Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”

Pay Range

USD $68,160.00 - USD $85,200.00 /Yr.