Remote Bilingual Spanish Customer Service Representative

Job DetailsLevel: EntryJob Location: Brownsville Office - Austin, TX 78735Salary Range: $12.50 - $12.50 HourlyWork From Home-Customer Service

Spanish/English Bi-Lingual

Equipment Provided

Paid Training

At ACC Premiere, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, email, SMS, and video platforms. Our company prides itself on promoting from within and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, sales, retention and/or data entry.

We are currently hiring professionals to work in the role of: Remote Bilingual Spanish Customer Service Representative

RESPONSIBILITIES:

Handle customer inquiries and complaints in both English and Spanish
Document and update customer records based on interactions
Increase customer retention by implementing creative problem-solving skills
Handle numerous customer inquiries promptly, accurately, and efficiently

PREFERRED SKILLS:

Minimum of 2 years customer service experience in a call center environment
Positive and professional demeanor
Excellent written and verbal communication skills both English and Spanish
Minimum HS diploma, college preferred
Experience with diagnosing and troubleshooting
Has experience supporting consumer products and/or services.

TRAINING:

Product training (Understanding of our clients range of products, ingredients, application, adverse effects, etc.)
Systems training (How to use CRM and ACD Tools)
Remote training (via the video conference platform Zoom)
100% Attendance

WHY US?

We inspire and develop employees to be able to effectively empathize with consumers.
We create experiences that provide promotion opportunities from within.
We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!

EEO Statement

ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.
Qualifications