Collections Strategy Lead
About this role
Shape strategy, influence senior stakeholders, and drive better business outcomes
Turn data and insights into action while challenging the status quo
Experience in collections isn't essential. We're interested in strong analytical thinkers from a range of backgrounds
About us | Mō mātou
ACC is a trusted and high‑performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.
You can find more about ACC and the work we do at www.acc.co.nz.
About the role | Mō te tūranga mahi
As a Collections Strategy Lead, you'll use data, insights and strategic thinking to optimise collections performance across ACC's debt portfolio. You'll identify trends, emerging risks and opportunities, providing recommendations that improve outcomes and support informed decision-making.
You’ll be a member of the Collections & Recoveries Leadership Team, and will play a key role in shaping the future direction of Collections & Recoveries. You'll challenge conventional thinking, influence senior stakeholders, and identify opportunities to improve performance, operational effectiveness and customer experience.
This role will suit someone who enjoys solving complex business problems, turning insights into action, and driving meaningful change through strong stakeholder relationships and evidence-based decision-making.
The midpoint of the salary band for this role is $119,161, appointment within the band will be based on experience. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance.
Key Accountabilities:
- Develop and optimise collections and debt management strategies that improve business performance and customer outcomes
- Use data and insights to identify trends, risks and opportunities, and influence strategic decision-making
- Build and maintain segmentation and treatment strategies that maximise recoveries and minimise losses
- Provide analysis, forecasting and recommendations to support operational effectiveness and resource planning
- Partner with leaders and external providers to drive performance, continuous improvement and successful business outcomes
Contribute to organisational initiatives and help shape the future direction of Collections & Recoveries
About you | Mōu
We're open to candidates from a range of backgrounds. Experience in collections, recoveries or debt management would be beneficial, but isn't essential. You may have gained your experience in strategy, analytics, business performance, operational improvement, risk, customer operations or leadership roles where you've used data and insights to influence decisions and improve outcomes.
If you can demonstrate strong analytical capability, stakeholder influence skills and a track record of delivering results, we'd love to hear from you.
We are looking for:
Strong analytical, problem-solving and strategic thinking capability, with the ability to turn insights into action
Excellent communication and stakeholder management skills, with the ability to influence decision-making and build trusted relationships
A continuous improvement mindset and the confidence to challenge existing approaches and drive meaningful change
The ability to manage competing priorities and deliver results in a fast-paced environment
You must hold New Zealand work rights at the time of application
Working at ACC | Mō ACC
At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that:
- Employee networks to support our colleagues from diverse backgrounds.
- The option to explore flexible working that suits your needs and ours.
How to apply | Me pēhea te tuku tono
Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. Applications will run through to Friday 17 July 2026 5pm, however if an ideal candidate is found we may progress screening and interviewing sooner.
Applications can only be accepted through the ACC Career Website. For accessibility support or pātai (questions), email [email protected].
Company at a glance
ACC NZ is an organisation quite unlike any other - in fact we are the only one of our kind in the world! At our heart is the fact we are an innovative New Zealand organisation born out of an idea - one focused on looking after the best interests of our people. So it will come as little surprise that a job with us offers an opportunity to do something that directly benefits the people of New Zealand, while also benefitting your career.
There are three words that encapsulate our reason for being: prevention, care and recovery. We exist to actively minimise the chance of accidents happening. But when they do, we are here to help people with the appropriate levels of care and recovery with the aim of returning them to their normal lives faster.
As you might expect, there are many people involved in making all this happen, and that's why there are many and varied career opportunities within our organisation. From Case Managers and Claims Managers to Clinical Advisors and Technical Claims Managers we offer many roles which open up a range of development avenues with ACC. What's more, we have locations around the country, all of which offer supportive, collegial workplaces.
As part of the ACC's team of talented and passionate people you can also look forward to a host of benefits including flexible working options, competitive remuneration, ongoing career development opportunities, and a discounted healthcare scheme. So if ACC sounds like your type of place, let's talk today.
Top Benefits
- Superannuation scheme (9% contribution)
- No mandatory employee contribution
- Optional life insurance
- Optional income protection insurance
- Flexible working options
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