IT Support

Job Summary:

The IT Support role is responsible for supporting and maintaining ABeam Consulting Thailand’s IT environment to ensure smooth and secure day-to-day operations, including end-user support, IT asset and infrastructure management, new joiner setup, Microsoft 365, access control, CCTV, and coordination with Global IT and vendors on network, server, cybersecurity, and system-related matters, while also supporting ISMS activities and ISO 27001 compliance.

Key Responsibilities:

• Support any IT related matters/issues (i.e. troubleshooting, laptop malfunction, network/internet connection, printer connection, hardware/software issues, Microsoft 365, or any IT disruptions that prevent smooth business operations), and coordinate with Global IT for server-related support during maintenance, downtime, or performance issues.
• Coordinate on Purchase/Lease/Disposal of IT office equipment or IT assets (laptops, monitor screens, projectors, video-conferencing)
• Destruction of un-used official hardware (i.e. Hard-disks, thumb-drives, laptops, etc.)
• Support the setup of laptops for new joiners deploying office customized Windows image and assist with IT information management orientation to prevent any security flaws by new employees
• Provide IT set up & support for Company’s events and for project work purposes
• Manage office IT assets (PC & IT equipment), including updating asset records in the system, replacement planning, ordering, storing, tracking, and controlling IT asset inventory.
• Support employees if they face difficulties with data back-up processing/extraction/retrieval of information for project work purposes and educate on procedures for resolving or preventing recurrence of a technical problem
• Coordinate with HQ or Global IT Team on server maintenance, security issues, patch releases and/or critical IT issues, including supporting tests, investigations, and troubleshooting as required; participate in Global IT weekly and monthly conference calls
• Creation/Update of SharePoint portal page
• Preparation of User Guide for internal/external system and internal procedures
• Prepare monthly reports to update manager on IT support operations
• Manage access control system & CCTV of company i.e. upload data of new joiners/run access data & maintenance)
• Support server room maintenance and coordinate with Global IT or related vendors during scheduled maintenance, downtime, or server-related incidents to ensure smooth and stable operations
• Carry out assessments to determine the need for changes in PC, hardware/IT equipment to manager i.e. prepare presentation, comparison & recommendation
• Provide users accurate information on IT products and services and recommendations to users looking to purchase new equipment or replace existing ones i.e. server/IT equipment at project
• Act as an ISMS Member to support ISMS activities and requirements, including risk assessment activities, information security awareness initiatives, compliance monitoring, internal and external audits, office security inspections, and implementation of corrective actions to maintain compliance with ISO 27001 requirements

Experience and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Networking, or a related field, or equivalent practical experience.
• 3–5 years of relevant experience in IT support, helpdesk, or office IT operations.
• Experience supporting laptop setup, Microsoft 365, network connectivity, printers, VPN, access control, CCTV, and other office IT equipment.
• Experience preparing and maintaining IT records, user guides, reports, checklists, and audit support documents.
• Experience coordinating with internal users, Global IT teams, and external vendors would be an advantage.

Skills:

• Good communication skills in both Thai and English, including speaking, writing, and listening.
• Strong service-minded attitude with the ability to communicate clearly and coordinate effectively with related parties.
• Ability to analyze and troubleshoot basic IT issues, provide solutions, and escalate issues to Global IT or vendors when necessary.
• Familiarity with Microsoft 365 collaboration tools such as SharePoint, Teams, OneDrive, and Forms.
• Basic knowledge of endpoint management, device enrollment, security controls, antivirus protection, data protection, and user access management.
• Basic understanding of information security management, ISMS requirements, access control, CCTV, audit support activities, and ISO 27001 requirements.
• Good documentation, organization, and IT asset management skills.