About this role
Job DetailsLevel: EntryJob Location: Corporate - Morganton, NC 28655Position Type: Part TimeEducation Level: High SchoolJob Summary:
The Mental Health Transportation Driver is responsible for safely transporting clients to and from a mental health facility, appointments, and community-based services. This role requires a high level of professionalism, patience, and compassion when interacting with individuals experiencing mental health challenges.
Key Responsibilities
Safely operate a company van to transport clients to scheduled destinations (appointments, programs, residences, etc.)
Assist clients in boarding and exiting the vehicle when necessary
Ensure all passengers follow safety guidelines, including seat belt use
Maintain a calm, respectful, and supportive environment during transport
Observe and report any client behavioral or medical concerns to appropriate staff
Adhere to all traffic laws and facility transportation policies
Perform routine vehicle inspections (fuel, oil, tires, cleanliness) and report maintenance needs
Keep the vehicle clean, sanitary, and presentable at all times
Maintain accurate transportation logs, schedules, and incident reports
Communicate effectively with staff regarding schedules, delays, or client issues
Respond appropriately in emergency situations, following facility protocols
Skills and Abilities
Strong interpersonal and communication skills
Compassion, patience, and respect for individuals with mental health conditions
Ability to remain calm in stressful or unpredictable situations
Good judgment and problem-solving skills
Reliability and strong time management skills
Ability to maintain confidentiality (HIPAA compliance awareness)
Working Conditions
Frequent driving and sitting for extended periods
May require assisting clients with mobility challenges
Possible exposure to emotionally distressed individuals
Hours may vary, flexible hours, including evenings, weekends, or holidays
Physical Requirements
Ability to sit, stand, bend, and assist passengers as needed
Capability to lift or support light to moderate weight (if assisting clients)
Additional Requirements
Background check and drug screening required
Safe driving history required
Training in mental health awareness may be provided or required
QualificationsQualifications
High school diploma or equivalent required
Valid driver’s license with a clean driving record
Minimum age requirement (typically 21+, depending on insurance)
Previous experience driving passengers or working in healthcare/social services preferred
CPR/First Aid certification (or willingness to obtain)
Knowledge of defensive driving techniques
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