About this role
Job DetailsJob Location: Streetsboro Branch - Streetsboro, OH 44241Join a Team That Makes a Difference
At 7 17 Credit Union, our mission is simple: We help people improve their lives financially and support the communities we serve.
We are seeking a detail-oriented and member-focused Senior Loan Servicing Representative to support our Real Estate Lending team. In this role, you will serve as a subject matter expert in loan servicing while providing exceptional service to members, colleagues, investors, vendors, and other external partners.
If you have mortgage servicing experience, enjoy problem-solving, and take pride in accuracy and customer service, we'd love to hear from you.
What You'll Do
As a Senior Loan Servicing Representative, you will:
Provide prompt, professional service to members by phone, in person, and through other communication channels.
Process a variety of loan servicing transactions, including:
Title work
Loan payoffs
Skip payments
Loan servicing documentation
Real estate tax collections
Complete new loan set-up and funding transactions.
Monitor and service adjustable-rate loans, including payment and rate changes.
Perform escrow analysis and manage tax and insurance disbursements.
Process loan corrections, adjustments, and amortization calculations.
Prepare and submit timely reporting to investors, insurers, government agencies, and vendors.
Balance general ledger accounts and process professional fee payments.
Conduct quality control reviews and audits of loan files.
Provide backup support and training assistance to other loan servicing team members.
Build strong member relationships and enhance the overall member experience through every interaction.
Why Join 7 17 Credit Union?
Competitive pay
Supportive team environment
Opportunities for professional growth
Meaningful work that positively impacts members and communities
Stable and respected financial institution
Apply Today
If you're looking for a rewarding career in mortgage and loan servicing with an organization committed to its members and employees, we encourage you to apply.
7 17 Credit Union is an Equal Opportunity Employer and values diversity in the workplace.
QualificationsQualifications
Required Education
High school diploma or equivalent
Required Experience
Minimum of 12 months of hands-on experience within the last 5 years processing or servicing first mortgage loans
Required Skills
Strong attention to detail and accuracy
Excellent customer service and communication skills
Ability to maintain confidentiality
Strong organization and time management skills
Problem-solving and decision-making abilities
Ability to learn and use financial software and systems
Proficiency with Microsoft Excel (must pass Excel assessment)
Ability to work independently and collaboratively in a team environment
What Makes You Successful
The ideal candidate will demonstrate
Professionalism and sound judgment
Strong interpersonal skills
A positive, member-first attitude
Initiative and resourcefulness
Commitment to accuracy and compliance
Ability to manage multiple priorities while maintaining quality standards
Physical Requirements
Primarily seated office environment with some standing and walking
Ability to lift up to 10 pounds occasionally
Frequent computer and phone use
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?