Customer Success Enablement Manager

Help Build the Capabilities That Drive Customer Success

At 3Shape, we are transforming healthcare through innovative digital solutions that empower dental professionals around the world. As we continue to invest in our global Customer Success organization, we are looking for an experienced Enablement Manager to help develop the capabilities, knowledge, and skills that enable our teams to deliver exceptional customer experiences and outcomes.

This is a unique opportunity to shape the enablement strategy for a growing global Customer Success function and create measurable impact on employee performance, customer success, and business results.

About the Role

As Enablement Manager, Global Customer Success, you will own the enablement strategy, onboarding programs, learning curriculum, certifications, and knowledge management practices for our Customer Success organization.

Working closely with Program Managers, Operational Excellence, Academy & Global Learning Solutions, regional leaders, and People & Culture, you will ensure our Customer Success Managers, Onboarding Consultants, and Technical Solution Specialists have the capabilities and tools needed to succeed today while preparing for future business needs.

Key Responsibilities

• Define and continuously evolve the Customer Success enablement strategy aligned with business priorities and customer experience objectives.

• Design and manage global onboarding programs that accelerate time-to-productivity for new employees.

• Develop and deliver learning programs, certifications, workshops, and role-based development pathways.

• Partner with business leaders to identify capability gaps and translate business requirements into targeted learning initiatives.

• Drive readiness and adoption for new processes, tools, systems, products, and customer programs.

• Establish and maintain knowledge repositories, playbooks, best practices, and enablement resources.

• Measure enablement effectiveness and continuously improve programs based on business outcomes, employee feedback, and performance data.

What We're Looking For

• 5+ years of experience within Enablement, Learning & Development, Customer Success, Sales Enablement, or a related field.

• Proven experience designing and delivering onboarding, training, and capability development programs for customer-facing teams.

• Experience supporting organizational change, process adoption, and business transformation initiatives.

• Strong stakeholder management skills with the ability to influence across functions and leadership levels.

• Excellent communication, facilitation, and presentation skills.

• Strong analytical mindset with a focus on measuring impact and driving continuous improvement.

• Fluent in English, written and spoken.

Who You Are

You are passionate about helping people learn, grow, and perform at their best. You combine strategic thinking with a hands-on approach and enjoy working across teams, functions, and cultures to build scalable solutions that drive business impact. Lastly, You thrive in a dynamic and international environment, are comfortable navigating ambiguity, and are motivated by creating meaningful improvements for both employees and customers.

We Offer

• Private healthcare (Luxmed) with extended dental package.

• Fresh fruits and healthy lunches at a symbolic cost (2 PLN).

• Company-sponsored group life insurance plan (UNUM), including a free standard coverage package.

• Access to a comprehensive health and wellbeing program.

• Language courses with qualified teachers.

• A modern office with relax zones in Szczecin.

• A vibrant, international environment with skilled and collaborative colleagues.

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.

In compliance with the Whistleblower Protection Act, we inform candidates that an internal whistleblowing channel is available within our organization. 

About us

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.