Safety Communication Center Operator

Job Summary

The Safety Communication Center Operator will play a pivotal role in coordinating efforts to provide a clean and safe environment to 3CDC patrons. Operators will be responsible for monitoring various security systems across the 3CDC portfolio to include civic spaces and parking facilities and providing a swift, coordinated response and mitigation to potential or real threats to the safety of 3CDC patrons and assets. Ideal candidates should be able to demonstrate the key responsibilities listed through previous training, experience, or a combination of both.

Tasks

• Operate and monitor surveillance equipment, alarms, and other security systems.
• Maintain constant vigilance to detect suspicious activities, security breaches, or emergency situations.

• Quickly assess and respond to alarms, alerts, or calls for assistance.
• Notify appropriate emergency services, such as police, fire, or medical responders, as needed.
• Incident Management:
• Take immediate action upon identifying security breaches or incidents.
• Follow established protocols and procedures to contain situations and minimize potential threats.

• Maintain accurate records of incidents, actions taken, and communications with authorities and stakeholders.
• Prepare detailed incident reports for management review and regulatory compliance.

• Coordinate with security personnel, law enforcement, and onsite personnel to ensure a coordinated response.
• Communicate effectively with colleagues and stakeholders to relay critical information and ensure a cohesive security operation.

• Troubleshoot and resolve technical issues with security systems and equipment utilizing known resources.
• Perform routine checks and maintenance to ensure the continuous operation of surveillance equipment.

• Adhere to security protocols, privacy regulations, and company policies at all times.
• Ensure compliance with legal requirements and industry standards related to security monitoring and surveillance.

• Stay updated with advancements in security technologies and best practices through ongoing training and professional development.
• Participate in training sessions to enhance skills in monitoring techniques, emergency response procedures, and system operations.

Qualifications

Proven training and/or experience in security, security monitoring, or related fields.

• Proven training and/or experience in dispatching.
• Knowledge of surveillance equipment and security protocols.
• Ability to remain calm and focused under pressure during emergencies.
• Excellent communication skills to interact with diverse stakeholders in a professional manner.
• Computer literacy beyond basic user level.
• Attention to detail and accuracy in documenting incidents and actions taken.
• Ability to work shifts that include nights, weekends, and holidays as required.
• Ability to self-manage work tasks with little or no oversight.
• Prior law enforcement, military, or security background is a plus.

Skills or specialized knowledge

• Excellent oral and written communication skills.
• Excellent organizational skills.
• Ability to manage multiple tasks and deadlines through self-organization and prioritization.
• Strong sense of self-confidence and ability to learn quickly.
• Must be able to maintain the highest degree of confidentiality.

Physical and Mental Demands

• Security Monitoring Center Operators will work in a controlled environment and must demonstrate the ability to conduct themselves professionally and maintain operational security.
• Digital dexterity and hand/eye coordination in operation of office equipment.
• Able to speak and hear employees on the phone or in person.
• Body motor skills enough to enable employee to move around the office and work environment.
• Additional mental requirements: compare, decide, direct, problem solve, analyze, instruct, and interpret.
• The ability to work well under stress.

Disclaimer:

This job description does not constitute a written or implied contract of employment.  It is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job.  Furthermore, the employer reserves the right to revise or change the job duties and responsibilities as the need arises.