About this role
Come work with us, not for us!
2nd Swing is a one of a kind, forward thinking, customer-centric golf retail company. Our employees are highly-valued, while working hard in a positive and supportive culture. At 2nd Swing you will find:
- Vast Exposure to the Golf Industry
- A Commitment to Total Well-Being
- Opportunities to Discover Your Fit and Make an Impact
- A Collaborative and Flexible Environment
Job Summary:
As a Returns Associate you will be primarily responsible for expeditiously processing customer returns and refunds for our golfers. We are looking for a highly-skilled professional who strives to give every customer a great experience.
Schedule: Part-time shifts are available Monday - Friday between 8:00 AM - 3:00 PM. Specific shifts and hours will be discussed during the hiring process.
Responsibilities:
- Receiving, unboxing, and reviewing the condition of online customer returns.
- Processing customer returns and refunds within the stipulated timeframe.
- Manage inventory intake and re-onboarding of items.
- Identify condition changes and applicable restocking fees.
Required Qualifications:
- 1+ year experience in NetSuite or related ERP.
- Proficient in Microsoft Office, including Outlook, Excel, and Teams.
- Ability to multitask, handle varying daily priorities and meet deadlines consistently.
- Highly organized with the ability to prioritize in a fast-paced environment.
- Knowledge of the game of golf, golf equipment, and the desire for continued learning.
Compensation: $16 - $18 per hour, based on previous experience
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