About this role
Accurate handling of customer Bank Account Verification requests, deceased customer claims, customer requests for POD beneficiary information, and incoming department mail
Review legal documentation provided and reference any relevant laws and regulations to ensure requests and orders are processed in accordance with Bank and legal requirements
Conduct any necessary research and processes account holds and releases, payments, invoices, and processing fees as appropriate
Complete assigned tasks with little to no errors and handle a large volume of legal documents in an appropriate amount of time.
Complete tasks accurately and in a timely manner to ensure compliance with state, federal, and banking regulations.
Other tasks as assigned
Review legal documentation provided and reference any relevant laws and regulations to ensure requests and orders are processed in accordance with Bank and legal requirements
Conduct any necessary research and processes account holds and releases, payments, invoices, and processing fees as appropriate
Complete assigned tasks with little to no errors and handle a large volume of legal documents in an appropriate amount of time.
Complete tasks accurately and in a timely manner to ensure compliance with state, federal, and banking regulations.
Other tasks as assigned
Physical Requirements:
Must be able to remain in a sitting stationary position for extended periods of time
Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds
Must be able to remain in a sitting stationary position for extended periods of time
Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds
FNBT is an equal opportunity employer.
Qualifications
High school diploma or equivalent
At least 18 years of age
Working knowledge of Microsoft office and general office equipment
Able to communicate in a professional manner verbally and in writing with internal & external customers as well as teammates & management
Able to work independently to meet deadlines but remain flexible as assigned job duties may change based on business need
Well-organized, with sharp attention to detail
Mental Demands: Work with frequent interruptions; emotional control under stress
Strong customer service skills (both internal & external customers)
Must successfully pass background investigation according to company policy
Must be able to get along with co-workers and work effectively in a team environment
At least 18 years of age
Working knowledge of Microsoft office and general office equipment
Able to communicate in a professional manner verbally and in writing with internal & external customers as well as teammates & management
Able to work independently to meet deadlines but remain flexible as assigned job duties may change based on business need
Well-organized, with sharp attention to detail
Mental Demands: Work with frequent interruptions; emotional control under stress
Strong customer service skills (both internal & external customers)
Must successfully pass background investigation according to company policy
Must be able to get along with co-workers and work effectively in a team environment
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