Valet Attendant/Bell Person at The Cherokee Hotel at Harrah's - Cherokee, NC

About 12 Oaks Parking

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12 Oaks is a family-owned valet and parking management company that has grown from 100 to over 1,000 employees across multiple regions. We operate on a foundation of Connections and Competence - believing that how we treat people and how well we do our jobs are equally important.

Our culture is built on three pillars:

• Our Actions - What we do daily to build connections and demonstrate competence
• Our Opportunities - How we exceed expectations and develop our skills
• Our Culture - The shared values that sustain relationships and reinforce excellence

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The Role

We are seeking customer service focused valet attendants and bell persons at our property in Cherokee, NC. We provide first-class parking services and seek friendly, outgoing individuals with a desire to create a guest experience that exceeds all expectations. We provide valet parking services seven days a week.

WEEKEND AVAILABILITY REQUIRED

Hourly rate is based on an hourly rate plus tips

Valet Duties:

• Drive vehicles to and from the valet drop off area, parking them safely in the parking area and securing the vehicle
• Greet customers
• Maintain valet area appearance for safety and cleanliness
• Ensure parking areas are orderly
• Maintain professional appearance
• Perform other duties as assigned

Requirements:

• Must have a valid driver's license with a clean motor vehicle record
• Must be at least 18 years of age
• Must be friendly with guests and other employees
• Candidate must be able to drive a stick shift vehicle

Bell Duties:

• Maintaining a positive attitude as a service professional. Your smile and welcoming words will set the tone for your interactions with guests.
• Greet guests and escort them to their rooms.
• Assist guest with their luggage as they arrive or depart and provide appropriate luggage ticket.
• Maintain proper records of deliveries and pick-ups.
• Work collaboratively with the hotel/valet team to provide outstanding service from the curb; assisting with luggage, packages, etc.
• Offer directional information, driving/hotel related.
• Build relationships while interacting with guests over an extended period of time.
• Assist guests with answering questions; seek out answers when unclear and follow-up with guest.
• Perform ancillary duties as directed.
• Maintain professional appearance of yourself, your uniform and work area while on duty.
• Be willing to accept constructive criticism.

Requirements:

• Must be able to lift 75 pounds
• Must be able to run and stand up to 10 hours per day
• Must be able to work outside in extreme weather conditions
• Must be at least 18 years of age
• Must be friendly with guests and other employees

12 Oaks is an equal opportunity employer. 12 Oaks does not discriminate based on race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

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All applicants must submit to and pass pre-employment testing to include background check and MVR (motor vehicle record) review.