Yuma AI
About Yuma AI
Yuma AI automates customer support through an AI Support Agent orchestration platform and provides autonomous AI agents dedicated to customer service and ecommerce. The company focuses on helping large Shopify brands manage high volumes of support requests, targeting merchants with $10M+ in annual revenue. Top merchants using Yuma can automate up to 80% of their support tickets fully autonomously, while currently the top merchants automate about 60%. Yuma began as an accidental prototype released in mid-December 2022 and became a company in response to demand; its founder notes it is their third YC startup after Socialcam and Triplebyte, and Yuma is a Y Combinator startup. The company aims to reach 80% true automation in the next few months.
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