Serval

Backed bySequoia Capital
Total raised$122.0M
StageSeries B
Hiring pace23 roles / 90d
Founded2024
Team size11-50
HQSan Francisco, California
IndustriesAIITSaaSEnterprise Software

About Serval

Serval is an AI platform designed specifically for IT teams, offering a modern alternative to legacy systems like ServiceNow. Founded in early 2024, the company has quickly established itself as a trusted solution for leading organizations including Perplexity, Together AI, Writer, Mercor, and Verkada. Serval's core strength lies in its ability to automate more than 50% of IT tickets for its customers, significantly reducing manual workload and improving operational efficiency. By leveraging artificial intelligence, Serval enables IT teams to handle support requests faster and more effectively than traditional ticketing systems.

Open positions · 24

Company at a glance

Location
San Francisco, United States
Websiteserval.com
LinkedInLinkedIn

Founders & Leadership

GM

Ghazi Masood

Chief Revenue Officer at Replit | Go to Market Advisor | Ex CRO @ Retool, Ex SVP/GM @ Auth0

LinkedIn
AK

Alan Kidwell

Founding AE @ Serval

LinkedIn
AM

Alex McLeod

CTO @ Serval | AI Agents for IT

LinkedIn
DL

Derrick Liu

Engineering @ Serval | AI Agents for IT

LinkedIn
JS

Jake Stauch

Founder & CEO at Serval | AI Agents for IT

LinkedIn

Location

About the Team

Team Distribution

  • Other Specialized30%
  • Sales & Business Development26%
  • Engineering22%
  • Operations17%
  • Leadership3%

Where the Team Studied

  1. 1.Stanford University
  2. 2.Duke University
  3. 3.University of California, Berkeley
  4. 4.Harvard University
  5. 5.Yale University

Team Worked At

  • Verkada
  • Uber
  • Salesforce
  • Microsoft
  • Rippling

Team Composition

52 people
  • Engineering5 senior13
  • Sales4 senior9
  • Operations1 senior8
  • Administrative2
  • Entrepreneurship2 senior2
  • Human Resources1 senior2
  • Leadership1 senior2
  • Accounting1

Culture & values

Company values focus on freeing people to focus on meaningful work

Founded in early 2024, indicating a startup culture

Funding History

Cumulative Funding
Valuation

Life at Serval

Frequently asked questions

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