Singapore, Singapore · On-site
The Services Director is responsible for leading, scaling, and continuously improving the Professional Services organization responsible for implementing Workforce Management (WFM) solutions for customers across healthca…
Skills: Professional Services Leadership, Workforce Management, Project Delivery, Team Building, Stakeholder Management
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Lead and scale the Professional Services organization by recruiting and mentoring a high-performing team of consultants and architects. Oversee the end-to-end delivery of complex Workforce Management software implementations while acting as a player-coach for critical customer engagements.
Requires over 10 years of experience in software implementation and consulting, with at least 5 years in a leadership role. A bachelor's degree in a technical or business field is required, with a strong background in SaaS, HCM, or ERP environments.
The Services Director is responsible for leading, scaling, and continuously improving the Professional Services organization responsible for implementing Workforce Management (WFM) solutions for customers across healthcare, aviation, government, retail, logistics, and other industries.
This is a player-coach leadership role requiring a hands-on individual who can successfully deliver strategic customer implementations while simultaneously building a high-performing services organization from the ground up.
The ideal candidate combines strong consulting, project delivery, workforce management, and people leadership capabilities, with the ability to establish processes, mentor teams, manage customer relationships, and drive successful project outcomes.
Key ResponsibilitiesServices Leadership & Team Building
Project Delivery & Implementation
Workforce Management Solution Expertise
Customer Success & Stakeholder Management
Commercial & Business Growth
Process & Quality Management
Education
Experience
Compensation & Rewards
Professional Growth
Impact & Ownership
Work Environment
Leave & Wellness
We empower enterprises to build lean, agile and flexible workforce through AI
Workforce Optimizer develops, implements and support software solutions that allows enterprises to deploy and manage their workforce optimally. Unlike other approaches that rely on time-consuming manual processes or simplistic, rules-based software, Workforce Optimizer employs breakthrough AI and mathematical techniques that rapidly synthesize and process complex workforce factors to predict labour demand, automatically create optimized schedules, and dynamically redeploys the workforce in real-time based on unplanned events.
Offices: 622 Lor 1 Toa Payoh, Singapore, 319763, SG
We empower enterprises to build lean, agile and flexible workforce through AI
Workforce Optimizer develops, implements and support software solutions that allows enterprises to deploy and manage their workforce optimally. Unlike other approaches that rely on time-consuming manual processes or simplistic, rules-based software, Workforce Optimizer employs breakthrough AI and mathematical techniques that rapidly synthesize and process complex workforce factors to predict labour demand, automatically create optimized schedules, and dynamically redeploys the workforce in real-time based on unplanned events.
Offices: 622 Lor 1 Toa Payoh, Singapore, 319763, SG
