Peterborough, Ontario, Canada · On-site
Key Responsibilities: Respond to Customer Inquiries: Handles customer questions and concerns through phone, email, customer portals, or chat, ensuring prompt and accurate assistance. Resolve Routine Issues: Diagnoses, as…
Skills: Communication, Problem Solving, Time Management, Customer Service, Technical Proficiency
Fort Collins, Colorado, United States · On-site
$25/hr–$41/hr
Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven…
Skills: Communication, Problem solving, Time management, Customer service, Technical proficiency
Fort Collins, Colorado, United States · On-site
$113k–$155k/yr
Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven…
Skills: Manufacturing Process Ownership, Data Analysis, Statistical Process Control, Lean Manufacturing, Cost Analysis
Glatten, Baden-Württemberg, Germany · Hybrid
Woodward L'Orange ist als Pionier modernster Technologie auf dem Weg zu nachhaltigen Lösungen: Komponenten und Systeme für die Energiewandlungssysteme der Zukunft. Mit unseren rund 1.300 Mitarbeitern an den Standorten St…
Skills: Mathematics, Physics, English Proficiency, Project Management, Quality Assurance
Glatten, Baden-Württemberg, Germany · Hybrid
Woodward L'Orange ist als Pionier modernster Technologie auf dem Weg zu nachhaltigen Lösungen: Komponenten und Systeme für die Energiewandlungssysteme der Zukunft. Mit unseren rund 1.300 Mitarbeitern an den Standorten St…
Skills: Mechanical Engineering, Production Technology, Manufacturing, Development, Quality Assurance
Glatten, Baden-Württemberg, Germany · Hybrid
Woodward L'Orange ist als Pionier modernster Technologie auf dem Weg zu nachhaltigen Lösungen: Komponenten und Systeme für die Energiewandlungssysteme der Zukunft. Mit unseren rund 1.300 Mitarbeitern an den Standorten St…
Skills: Business Informatics, Project Management, IT Technical Knowledge, Procurement, Manufacturing
Glatten, Baden-Württemberg, Germany · Hybrid
Woodward L'Orange ist als Pionier modernster Technologie auf dem Weg zu nachhaltigen Lösungen: Komponenten und Systeme für die Energiewandlungssysteme der Zukunft. Mit unseren rund 1.300 Mitarbeitern an den Standorten St…
Skills: Project Management, Procurement, Finance, Marketing, Human Resources
Rockford, Illinois, United States · On-site
$105k–$168k/yr
Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven…
Skills: Woodward Production System, Coaching, Problem-Solving, A3 Methodology, PDCA
Glatten, Baden-Württemberg, Germany · On-site
Woodward L'Orange ist als Pionier modernster Technologie auf dem Weg zu nachhaltigen Lösungen: Komponenten und Systeme für die Energiewandlungssysteme der Zukunft. Mit unseren rund 1.300 Mitarbeitern an den Standorten St…
Skills: Metalworking, Filing, Drilling, Turning, Milling
Glatten, Baden-Württemberg, Germany · On-site
Woodward L'Orange ist als Pionier modernster Technologie auf dem Weg zu nachhaltigen Lösungen: Komponenten und Systeme für die Energiewandlungssysteme der Zukunft. Mit unseren rund 1.300 Mitarbeitern an den Standorten St…
Skills: Metalworking, Filing, Drilling, Turning, Milling
Wolfratshausen, Bavaria, Germany · On-site
Woodward L'Orange ist als Pionier modernster Technologie auf dem Weg zu nachhaltigen Lösungen: Komponenten und Systeme für die Energiewandlungssysteme der Zukunft. Mit unseren rund 1.300 Mitarbeitern an den Standorten St…
Skills: Electrical Engineering, Team Leadership, Maintenance Management, PLC, VDE Regulations
Rockford, Illinois, United States · On-site
$28/hr–$46/hr
Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven…
Skills: HVAC System Installation, Technical Troubleshooting, Leadership and Mentorship, Project Management, Regulatory Compliance
Sofia, Sofia-City, Bulgaria · On-site
About the Role As a Senior Talent Acquisition Partner, you will lead recruitment activities across Bulgaria and the EMEA region, partnering closely with hiring managers and HR stakeholders to develop and execute talent a…
Skills: Recruitment Strategy, Direct Sourcing, Candidate Assessment, Full Lifecycle Recruiting, Stakeholder Management
Niepołomice, Lesser Poland Voivodeship, Poland · On-site
About the role: We are seeking an experienced Operations Engineering Manager to lead a team of manufacturing and test engineers and drive operational excellence across production assembly and test processes. This role is…
Skills: People Management, Time Management, Project Management, Coaching and Mentoring, Lean Manufacturing
Niepołomice, Lesser Poland Voivodeship, Poland · On-site
$13k–$20k/mo
WHAT YOU WILL DO: Lead and execute the technical scope of systems/services commercial turbomachinery related projects from the quotation phase through execution, Factory Acceptance Testing (FAT) and commissioning. Key el…
Skills: Turbomachinery, PLC Programming, Control Systems Hardware, CAD Software, Creo
Fort Collins, Colorado, United States · On-site
$65k–$104k/yr
Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven…
Skills: Technical Proficiency, Problem Solving, Process Knowledge, Communication, Team Collaboration
Rockford, Illinois, United States · On-site
$26/hr–$42/hr
Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven…
Skills: Schematics interpretation, Hydraulic systems, Pneumatic systems, Mechanical assembly, Troubleshooting
Fort Collins, Colorado, United States · On-site
$28/hr–$37/hr
Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven…
Skills: CNC Machining, Precision Assembly, AS9100, ISO 9001, GD&T
Fort Collins, Colorado, United States · Hybrid
$78k–$125k/yr
Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven…
Skills: SAP Basis Administration, SAP Security, S/4HANA, GRC, Role-Based Access Control
Spartanburg, South Carolina, United States · On-site
$24/hr–$31/hr
Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven…
Skills: SOPs, Engineering documentation, Aerospace drawings, Design data, GD&T
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The role involves responding to customer inquiries via phone, email, and chat while resolving routine issues using established procedures. It also requires maintaining detailed customer records and collaborating with team members to ensure high-quality support.
Candidates must possess strong communication and problem-solving skills to handle customer disputes and maintain service level agreements. Proficiency in customer support software and a commitment to procedural compliance are essential.
Respond to Customer Inquiries: Handles customer questions and concerns through phone, email, customer portals, or chat, ensuring prompt and accurate assistance.
Resolve Routine Issues: Diagnoses, assist in resolving, and escalate routine problems using established procedures and resources.
Maintain Customer Records: Documents all customer interactions and transactions with attention to detail.
Collaborate with Team Members: Works with fellow support representatives and other departments to provide seamless customer service.
Adhere to Service Standards: Follows company policies and standardized procedures to uphold high quality support and compliance.
Key Skills:
Communication: Effectively exchanges clear and concise information with customers and team members.
Problem Solving: Identifies and resolves common customer issues using established procedures.
Time Management: Efficiently manages individual workload to meet service level agreements.
Customer Service: Provides exceptional support to ensure high levels of customer satisfaction.
Technical Proficiency: Utilizes customer support software and tools proficiently.
Team Collaboration: Works cohesively within the team and coordinates with other related teams.
Decision Making: Makes informed decisions based on standard guidelines with minimal supervision.
Attention to Detail: Maintains accuracy in handling customer information and documentation.
Procedural Compliance: Adheres to standardized procedures and practices consistently.
Conflict Resolution: Manages and resolves straightforward customer disputes effectively.
Other Qualifications:
Delivering Solutions That Change The World
Woodward is the global leader in the design, manufacture, and service of energy conversion and control solutions for the aerospace and industrial equipment markets. Together with our customers, we are enabling the path to a cleaner, decarbonized world. Our purpose is to design and deliver energy control solutions our partners count on to power a clean future.
Offices: 1081 Woodward Way, Fort Collins, CO 80524, US
Delivering Solutions That Change The World
Woodward is the global leader in the design, manufacture, and service of energy conversion and control solutions for the aerospace and industrial equipment markets. Together with our customers, we are enabling the path to a cleaner, decarbonized world. Our purpose is to design and deliver energy control solutions our partners count on to power a clean future.
Offices: 1081 Woodward Way, Fort Collins, CO 80524, US
