At Winchester Interconnect, we always do the right thing, the right way. Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaborati…
Skills: Customer Service Management, Sales Leadership, Conflict Resolution, Negotiation, Team Building
En Winchester Interconnect, siempre hacemos lo correcto, de la manera correcta. Winchester Interconnect se compromete a inspirar a los equipos más innovadores. Fomentamos un entorno dinámico e inclusivo que se nutre de l…
Skills: Program Management, Customer Relationship Management, KPI Monitoring, Project Coordination, Technical Data Package Validation
At Winchester Interconnect, we always do the right thing, the right way. Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaborati…
At Winchester Interconnect, we always do the right thing, the right way. Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaborati…
Skills: Financial Reporting, Budgeting, Forecasting, Microsoft Excel, Account Reconciliation
At Winchester Interconnect, we always do the right thing, the right way. Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaborati…
At Winchester Interconnect, we always do the right thing, the right way. Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaborati…
At Winchester Interconnect, we always do the right thing, the right way. Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaborati…
At Winchester Interconnect, we always do the right thing, the right way. Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaborati…
Skills: Production Management, Leadership, Lean Manufacturing, 5S, AS9100
At Winchester Interconnect, we always do the right thing, the right way. Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaborati…
Skills: Production Control, Production Planning, ERP/MRP Systems, Syspro, Technical Drawing Interpretation
At Winchester Interconnect, we dream big, have fun, and get stuff done! Our mission is to inspire the most innovative team, designing and delivering interconnect solutions that empower customers to shape the future. How …
Skills: Inventory Management, Shipping and Receiving, Forklift Operation, ERP Systems, Data Entry
At Winchester Interconnect, we always do the right thing, the right way. Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaborati…
Skills: Bulk Cable Design, Cable Assembly, Project Management, Extrusion Process Engineering, Material Science
At Winchester Interconnect, we always do the right thing, the right way. Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaborati…
At Winchester Interconnect, we always do the right thing, the right way. Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaborati…
At Winchester Interconnect, we always do the right thing, the right way. Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaborati…
Skills: SQL, Google BigQuery, Looker, Data Engineering, Supply Chain Analytics
At Winchester Interconnect, we always do the right thing, the right way. Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaborati…
Skills: Program Management, Account Management, New Product Introduction, P&L Management, Technical Data Package Interpretation
At Winchester Interconnect, we always do the right thing, the right way. Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaborati…
At Winchester Interconnect, we always do the right thing, the right way. Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaborati…
Skills: Mechanical Aptitude, Micrometer Usage, In-process Testing, Time Management, Communication
At Winchester Interconnect, we always do the right thing, the right way. Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaborati…
At Winchester Interconnect, we always do the right thing, the right way. Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaborati…
Skills: CNC Machining, Print Reading, GD&T, G & M Codes, Tool Offsets
At Winchester Interconnect, we always do the right thing, the right way. Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaborati…
Skills: Production Management, Leadership, Continuous Improvement, Strategic Planning, KPI Management
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Full-time
bachelor degree
Posted 2d ago
~40 hrs/week
Responsibilities
Lead the daily operations of the inside sales and customer service team while serving as the primary liaison between customers and internal departments. Drive revenue growth by developing customer relationships, managing quotations, and implementing process improvements.
Requirements
Requires at least 5 years of sales and customer service experience, preferably in the wire and cable industry, and a bachelor's degree in Business Administration or a related field. Proficiency in MS Office, Google Enterprise, and MRP/ERP systems is essential.
Full job description
At Winchester Interconnect, we always do the right thing, the right way.
Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaboration and continuous growth. We hire exceptional people, celebrate wins, empower employee growth, and provide opportunities to thrive. Winchester is where potential transforms into purpose, and every team member plays a vital role in shaping our shared success.
Position Summary:
As our Customer Service Manager you will serve as the key liaison between our customers and internal departments, including sales, business development, engineering, and operations for our San Marcos, CA manufacturing facility within the Wire & Cable and Assemblies Division. Your hands-on leadership will ensure exceptional support for all stakeholders, ultimately contributing to increased revenue. A willingness to be actively involved is essential.
Qualifications & Requirements:
Bachelor’s in Business Administration with an emphasis in Sales and Marketing or related fields highly preferred.
Minimum of 5 years of sales and customer service experience, preferably in the wire and cable industry.
Must have excellent communication, both oral and written, as well as supervisory, interpersonal and team-building skills.
Able to learn on the fly and deal with ambiguity
Organize and/or lead conflict resolution in spirit of servicing customers
Knowledge of sales principles and negotiation is also required.
Must show initiative and exercise discretion and independent judgment.
Computer competency in MS Word, Excel, Google and MRP systems is also necessary.
Our core values - Accountability, Collaboration, and Empowerment(ACE) - are the foundation of how we operate and drive success. You will take ownership of your contributions, collaborate with a team that gets stuff done, and be empowered to innovate and pursue bold initiatives that drive our business forward.
Are You Our Next ACE?
Accountable for leading the daily operations of the inside sales and customer service team, ensuring timely handling of inquiries, quotes, orders, and system updates (CRM/ERP). You will collaborate across departments (Business Development, Engineering, Operations, Factory) to manage quotations, coordinate customer communications, and ensure accurate lead times. Furthermore, you are responsible for developing customer relationships for growth opportunities, participating in forecasting, and driving the development of departmental goals and process improvements.
Collaborate directly with customers and colleagues at all organizational levels as needed to meet the company's business objectives. Salesforce will be utilized to manage sales opportunities effectively. Additionally, you will use tools to recognize employee contributions and share important updates about opportunities, customers, and departmental activities with the wider company.
Empowered to actively seek out and engage with new potential customers. You have the authority to initiate meetings, share information across the company as needed to satisfy customer requirements, and manage relevant projects, including selecting team members. You are empowered to train and develop employees.
Systems You’ll Use:
Google Enterprise
ADP
ERP Systems: Epicor 10 / Infor Visual ERP
QT9 Quality Management
Regulatory Agencies Systems (e.g. UL, CSA, etc)
Pay Transparency:
Winchester Interconnect Corporation is committed to pay transparency. The pay range for this position is up to $116,000 (DOE) plus incentive compensation. Exact salary will be contingent upon your experience, education, skills, and any other factors Winchester Interconnect Corporation considers relevant to the hiring decision.
For a sneak peek into some of our benefits and to learn more about our career opportunities, click here https://www.winconn.com/jobs/.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. In addition to federal law requirements, Winchester Interconnect complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Winchester Interconnect expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We design, develop and deliver the interconnect solutions that fuel customer success.
Winchester Interconnect™ specializes in quickly understanding customer requirements and developing precision-engineered interconnects to solve your most difficult connectivity challenges.
Because we combine the reach of a multi-national company with the agility of a start-up, we connect you to markets faster—with no risk to quality or reliability. By leveraging a global manufacturing footprint, and integrating design through assembly, we deliver on every project, regardless of its size, complexity or budget.
RF & Microwave • Fiber Optics • Custom Cable • Multi-pin • Hermetic Solutions • Cable Assemblies
https://www.winconn.com/careers
Offices: 185 Plains Rd, 100W, Milford, Connecticut 06461, US · 245 Lynnfield Street, Peabody, MA 01960, US · 349 Lake Road, Dayville, CT 06241, US · 1873 Diamond St., San Marcos, CA 92078, US · 19515 Oil Center Blvd, Houston, TX 77073, US
We design, develop and deliver the interconnect solutions that fuel customer success.
Winchester Interconnect™ specializes in quickly understanding customer requirements and developing precision-engineered interconnects to solve your most difficult connectivity challenges.
Because we combine the reach of a multi-national company with the agility of a start-up, we connect you to markets faster—with no risk to quality or reliability. By leveraging a global manufacturing footprint, and integrating design through assembly, we deliver on every project, regardless of its size, complexity or budget.
RF & Microwave • Fiber Optics • Custom Cable • Multi-pin • Hermetic Solutions • Cable Assemblies
https://www.winconn.com/careers
Offices: 185 Plains Rd, 100W, Milford, Connecticut 06461, US · 245 Lynnfield Street, Peabody, MA 01960, US · 349 Lake Road, Dayville, CT 06241, US · 1873 Diamond St., San Marcos, CA 92078, US · 19515 Oil Center Blvd, Houston, TX 77073, US