San Antonio, Texas, United States · On-site
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the q…
Skills: Retail Sales, Store Management, Customer Service, Leadership, Critical Thinking
Kansas City, Missouri, United States · On-site
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the q…
Skills: Retail Sales, Shift Supervision, Visual Merchandising, Customer Service, Leadership
Seattle, Washington, United States · On-site
$21/hr–$23/hr
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the q…
Skills: Interior Design, Clienteling, Customer Service, Retail Sales, Space Planning
San Ramon, California, United States · On-site
$16/hr–$18/hr
About the Role Support management team in achieving goals by providing World-Class service. Serve as a role model for building relationships with customers. Maintain presence through store supervision to ensure appropria…
Skills: Visual Merchandising, Interior Design, Styling, Decorating, Store Supervision
Los Angeles, California, United States · On-site
$23/hr–$25/hr
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the q…
Skills: Leadership, Retail Sales, Customer Service, Communication, Organization
Bethesda, Maryland, United States · On-site
$19/hr–$22/hr
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the q…
Skills: Visual Merchandising, Display Strategy, Leadership, Retail Sales, Inventory Management
Corte Madera, California, United States · On-site
$19/hr–$24/hr
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the q…
Skills: Interior Design, Clienteling, Customer Service, Retail Sales, Space Planning
Lynnfield, Massachusetts, United States · On-site
$22/hr–$25/hr
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the q…
Skills: Leadership, Customer Service, Sales Generation, Staff Coaching, Time Management
New York, New York, United States · On-site
$18/hr–$19/hr
About the Role Receive shipments & accurately maintain inventory records. Maintain stockroom & off-site locations. Assist sales team in replenishing sales floor after shipment or during recovery periods. You’re excited a…
Skills: Inventory Management, Customer Service, Stockroom Organization, Scanning Equipment Operation, Time Management
Salt Lake City, Utah, United States · On-site
About the Role Receive shipments & accurately maintain inventory records. Maintain stockroom & off-site locations. Assist sales team in replenishing sales floor after shipment or during recovery periods. You’re excited a…
Skills: Inventory Management, Customer Service, Stockroom Organization, Scanning Equipment Operation, Time Management
New York, New York, United States · On-site
$22/hr–$25/hr
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the q…
Skills: Retail Sales, Shift Supervision, Customer Service, Visual Merchandising, Leadership
New York, New York, United States · On-site
$19/hr–$21/hr
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the q…
Skills: Interior Design, Clienteling, Customer Service, Retail Sales, Space Planning
Fort Worth, Texas, United States · On-site
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the q…
Skills: Omni channel fulfillment, Retail management, Inventory control, Leadership, Critical thinking
San Francisco, California, United States · Hybrid
$160k–$175k/yr
Director, Merchandising: Table Top – Pottery Barn Pottery Barn seeks a Director, DMM, of the Table Top division. The DMM role is responsible for developing multi-year merchandising business strategies to drive growth, id…
Skills: Merchandise Buying, Strategic Planning, People Management, Financial Planning, Inventory Management
San Francisco, California, United States · On-site
About the Pottery Barn Creative Team At Pottery Barn, creativity is at the heart of how we inspire customers to create homes they love. Every season, our Creative team develops immersive stories, compelling campaigns and…
Skills: Creative Leadership, Brand Design, Graphic Design, Copywriting, Omnichannel Strategy
Annapolis, Maryland, United States · On-site
$17/hr–$21/hr
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the q…
Skills: Interior Design, Clienteling, Customer Service, Retail Sales, Space Planning
Austin, Texas, United States · On-site
About the Role Receive shipments & accurately maintain inventory records. Maintain stockroom & off-site locations. Assist sales team in replenishing sales floor after shipment or during recovery periods. You’re excited a…
Skills: Inventory Management, Customer Service, Stockroom Organization, Scanning Equipment Operation, Time Management
Indianapolis, Indiana, United States · On-site
$18/hr–$19/hr
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the q…
Skills: Interior Design, Customer Service, Retail Sales, Clienteling, Space Planning
Portland, Oregon, United States · On-site
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the q…
Skills: Retail Sales, Store Management, Customer Service, Leadership, Critical Thinking
Canada · On-site
• Flawlessly executes customer fulfillment across all (Omni) channels leveraging all services (BOPIS, SFS, STS, Home Delivery, Installation) to ensure method used meets customer’s needs while maintaining profitability. •…
Skills: Omnichannel Fulfillment, Inventory Management, Shipment Processing, Customer Service, Merchandising
San Antonio, Texas, United States • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Support the management team in achieving sales goals by providing world-class customer service and supervising store operations. Lead the team in creating an exceptional customer experience while coaching staff on selling skills and product knowledge.
Requires 2-3 years of retail sales or customer service management experience. Candidates must possess strong leadership, communication, and critical thinking skills, and be able to lift up to 75 lbs.
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.
About the Team
Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.
Overview of the Assistant Manager of Sales and Service role
You will support the management team in achieving goals by providing World-Class service. You will serve as a role model for building relationships with customers. You will maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.
Responsibilities
· Leads the store team to create an exceptional experience for customers and exceed sales goals
· Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience
· Reinforce customer service principles by coaching staff on their successes and challenges
· Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals
· Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy
· Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system
· Excellent communication, organization and leadership skills
· Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner
· Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities
· 2-3 years of previous retail sales experience or management experience in a customer service related field
Physical Requirements
· Must be able to be mobile on the sales floor for extended periods of time
· Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
· Full time associates are expected to have open availability to meet the needs of the business.
· Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).
Benefits Just for You
Depending on your position and your location, here are a few highlights of what you might be eligible for:
· A generous discount on all Williams-Sonoma, Inc. brands
· A 401(k) plan and other investment opportunities
· A wellness program that supports your physical, financial and emotional health
· Paid vacations and holidays (full-time)
· Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)
Your Journey in Continued Learning
· Individual development plans and career pathing conversations
· Annual performance appraisals
· Cross-brand and cross-functional career opportunities
· Online learning opportunities through brand specific resources and WSI University
· Leadership development opportunities
WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration
This role is not eligible for relocation assistance.
Williams-Sonoma, Inc. is an Equal Opportunity Employer.
San Francisco Locations:
Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
| Our Company Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas. |
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the home. Our family of brands includes Williams Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Williams-Sonoma Home, Rejuvenation, Mark & Graham, GreenRow, and Dormify. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.
Offices: 3250 Van Ness Avenue, San Francisco, CA 94109, US
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the home. Our family of brands includes Williams Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Williams-Sonoma Home, Rejuvenation, Mark & Graham, GreenRow, and Dormify. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.
Offices: 3250 Van Ness Avenue, San Francisco, CA 94109, US
