Gothenburg, Västra Götaland County, Sweden · Hybrid
About VISIT VISIT is a destination tech platform that brings together everything hospitality and experience operators need to be efficient, profitable, and to create guest experiences no one else can. Our products empowe…
Skills: Customer Onboarding, Customer Support, SaaS Troubleshooting, Hospitality Operations, CRM Management
Gothenburg, Västra Götaland County, Sweden • Hybrid
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Lead the end-to-end onboarding process for new customers and configure the BookVisit platform to meet operational needs. Provide high-quality technical and operational support across multiple digital channels to ensure customer success.
Requires 1-3 years of experience in customer support or onboarding, preferably within SaaS or the hospitality industry. Candidates must be proficient in English and at least one Scandinavian language, with a strong understanding of hotel operations.
About VISIT
VISIT is a destination tech platform that brings together everything hospitality and experience operators need to be efficient, profitable, and to create guest experiences no one else can.
Our products empower operators across Europe and beyond — from booking and distribution to payments, operations, and guest experience.
About the Role
As a Solution Specialist – Onboarding & Customer Support, you are a key point of contact for hotel and lodging customers using BookVisit. You ensure new clients are onboarded smoothly and supported effectively, helping them realize value quickly and continuously. The role sits at the intersection of onboarding, support, and cross-functional collaboration, with direct impact on customer satisfaction and long-term success.
What You Will Do
Lead the end-to-end onboarding process for new customers, ensuring a smooth and structured implementation of BookVisit
Configure the platform to align with each client’s operational needs and workflows
Deliver onboarding sessions and training that enable confident and effective platform usage
Own customer support interactions across phone, email, and digital meetings, providing timely and high-quality assistance
Troubleshoot technical and operational issues related to BookVisit, PMS integrations, and connected third-party tools, escalating complex cases when needed
Document and track support cases accurately in CRM and ticketing systems to ensure traceability and resolution
Collaborate with Sales, Customer Success, and Product teams to enable seamless handovers and continuous service improvement
Who You Are
1–3 years of experience in a customer support, onboarding, or similar client-facing role, preferably within SaaS or the hospitality industry
Solid understanding of hotel and lodging operations, including booking, front desk, and guest service workflows
Comfortable working in SaaS environments, with the ability to troubleshoot cloud-based software and technical issues
Strong verbal and written communication skills in English, with a minimum B1 proficiency level, as well as proficiency in at least one Scandinavian language
Service-minded and solution-oriented, with strong attention to detail and a proactive approach
Experience with property management systems (PMS), booking engines, channel managers, or similar hospitality technology is an advantage
Why VISIT?
At VISIT, we value a unique blend of professionalism, curiosity, and passion. We look for people who combine confidence with humility, enjoy solving complex challenges, and are motivated by building sustainable, future-proof solutions for the travel industry.
What you can expect:
– A culture that supports learning, collaboration, and continuous improvement
– An international environment with colleagues across more than 10 countries
– Work that directly contributes to better experiences for operators, partners, and guests
– A company that strives to be reliable, helpful, and constantly improving — with grit and a smile on our faces
Location & Ways of Working
– Hybrid
– Primary office location Gothenburg
– Collaboration with international colleagues is part of the role
Interested?
We’d love to hear from you!
Apply now and join us in building the future of destination tech together.
About VISIT
VISIT is a destination tech platform that brings together everything hospitality and experience operators need to be efficient, profitable, and to create guest experiences no one else can.
Founded in 1999 and headquartered in Gothenburg, Sweden, VIST Group has grown into a team of 350+ employees across more than 10 countries. We describe ourselves as reliable, helpful, and constantly improving — with grit and a smile on our faces.
VISIT is the modular hospitality tech platform built to help you deliver guest experiences no one can.
We are building the digital ecosystem for the travel and hospitality industry. Visit Group consists of several travel technology brands, with each platform designed for its niche, from hotels to attractions and beyond. Our mission is to be the ultimate one-stop-shop in our industry.
Offices: Kungsgatan 34-36, Göteborg, 411 19, SE · Greta Garbos väg 11, Stockholm, Stockholms Län 169 40, SE · 5 rue Santeuil, Nantes, 44000, FR
VISIT is the modular hospitality tech platform built to help you deliver guest experiences no one can.
We are building the digital ecosystem for the travel and hospitality industry. Visit Group consists of several travel technology brands, with each platform designed for its niche, from hotels to attractions and beyond. Our mission is to be the ultimate one-stop-shop in our industry.
Offices: Kungsgatan 34-36, Göteborg, 411 19, SE · Greta Garbos väg 11, Stockholm, Stockholms Län 169 40, SE · 5 rue Santeuil, Nantes, 44000, FR
