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Client Care Specialist - Don Valley Animal Hospital
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$18/hr–$20/hr
Full-time
Medical Insurance, Dental Insurance, Life Insurance, Flexible Schedule, Vacation, Paid Time Off
Posted 36d ago
Apply by Oct 5
~40 hrs/week
Responsibilities
The role focuses on building positive client relationships through compassionate greeting, call screening, and appointment booking. Additionally, the specialist performs various administrative tasks such as handling mail, drafting correspondence, and completing reports.
Requirements
The ideal candidate should be experienced in providing exceptional customer service and displaying genuine care for pets and their owners. Proficiency in administrative office tasks and the ability to provide non-medical information to clients is required.
Full job description
Welcome, we're thrilled you are considering joining the highly skilled team at Don Valley Animal Hospital
Learn More
The Don Valley Animal Hospital has been serving the Don Mills community for over 35 years. We are located west of the D.V.P. on Lawrence Ave. E. across from the Shops on Don Mills. We pride ourselves in providing the personal and professional care that you should expect from a veterinary hospital.
As pet owners ourselves we understand the importance and value of our companions in our daily life. Our team offers a warm, respectful, compassionate and loving environment to all our clients and their pets. We offer a wide range of services including, internal medicine, surgery, dentistry, the existence of nutritional and behavioural services.
Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests.
Why Join The Don Valley Team?
A Supportive, Collaborative Environment: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence.
Flexibility and Work-Life Balance: We understand the importance of life outside of work. Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit.
Professional Growth: Access to a continuing education platform, to develop your veterinary skills.
What The Role Can Offer
Competitive Base Salary
Comprehensive benefits include: medical, dental & life insurance
Flexible Schedule
Vacation & Paid Time Off
Pay Rate: $18.00 - $20.00/hr
The VetCare Community Benefits
A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members.
A community wide social platform
Recognition programs
Access to our veterinary learning platform
About VetCare
VetCare (vet-care.ca) is proudly Canadian, with roots in Vancouver that have extended to practice teams across Canada. We blend the personal touch of local clinics with the collective expertise of our veterinary community, offering mentorship, operations support and recruitment efforts to keep care strong. With this collaborative approach, we aim to foster better outcomes for pets and the people who love them.
👋Nice to meet you! We're VetCare. Our Canada-wide community of veterinary practices is taking a fresh approach to veterinary medicine. How? By combining the personal touch of private practice with the strength and resources of a powerful network.
While our medical teams exchange knowledge, expand their skills, and provide personalized care, our strategic team works behind-the-scenes– offering hands-on mentorship, supporting our practice managers, helping with recruitment efforts, and more.
This collective approach allows us to accomplish more together than we could alone. Because at the end of the day, we’re all pet lovers with a shared calling: to advocate for animals and the people who care for them.🍁♥️
WHY WORK WITH US?
💪Caring Leadership: We prioritize effective leadership that empowers our teams to thrive. Our training programs emphasize psychological safety and shared purpose, helping you excel in providing top-notch care.
🌱Tailored Mentorship: We’re committed to your growth, offering personalized coaching and resources for RVT tuition, specialized training, and hands-on skills development. Our mentorship ensures you have the support you need for continuous learning.
🧩Distinctive Culture: Each practice has its own unique vibe, but all share our core values. With a pulse survey showing 97% of team members feel valued, you’ll find strong coworker relationships and opportunities for community involvement.
Join us to practice world-class medicine in a supportive environment— plus, we have the cutest pets around, no bias here! (Okay...maybe a little.)
Offices: 1110 Hamilton St, 308, Vancouver, British Columbia V6B 2S2, CA
👋Nice to meet you! We're VetCare. Our Canada-wide community of veterinary practices is taking a fresh approach to veterinary medicine. How? By combining the personal touch of private practice with the strength and resources of a powerful network.
While our medical teams exchange knowledge, expand their skills, and provide personalized care, our strategic team works behind-the-scenes– offering hands-on mentorship, supporting our practice managers, helping with recruitment efforts, and more.
This collective approach allows us to accomplish more together than we could alone. Because at the end of the day, we’re all pet lovers with a shared calling: to advocate for animals and the people who care for them.🍁♥️
WHY WORK WITH US?
💪Caring Leadership: We prioritize effective leadership that empowers our teams to thrive. Our training programs emphasize psychological safety and shared purpose, helping you excel in providing top-notch care.
🌱Tailored Mentorship: We’re committed to your growth, offering personalized coaching and resources for RVT tuition, specialized training, and hands-on skills development. Our mentorship ensures you have the support you need for continuous learning.
🧩Distinctive Culture: Each practice has its own unique vibe, but all share our core values. With a pulse survey showing 97% of team members feel valued, you’ll find strong coworker relationships and opportunities for community involvement.
Join us to practice world-class medicine in a supportive environment— plus, we have the cutest pets around, no bias here! (Okay...maybe a little.)
Offices: 1110 Hamilton St, 308, Vancouver, British Columbia V6B 2S2, CA