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Jobs at Vertech (Now Hiring) — 14 open

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Support & Commissioning Coordinator

Pune City, Maharashtra, India · On-site

Mid level

Support & Commissioning Coordinator The Support & Commissioning Coordinator will assist our managers in organising ongoing support contracts and commissioning projects. This involves maintaining client records across sup…

Skills: ERP Systems, NetSuite, Ticketing Platforms, SLA Management, Contract Administration

Vertech logoVertech

Scrum Master

United States · Remote OK

Senior

Do you want the opportunity to develop Manufacturing Execution Systems (MES) for some of the nation’s greatest companies? Would you relish the chance to tackle a problem a customer is having with their manufacturing proc…

Skills: Scrum Framework, Agile Development, Facilitation, Cross-functional Communication, Capacity Forecasting

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Product Owner (MES/Industrial Software Solutions)

United States · Remote OK

Senior+

Do you want the opportunity to develop Manufacturing Execution Systems (MES) for some of the nation’s greatest companies? Would you relish in the chance to tackle a problem a customer is having with their manufacturing p…

Skills: Product Ownership, MES Development, Agile Methodology, Scrum, Backlog Management

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Project Manager I

United States · Remote OK

Mid level

Everyone knows vampires make poor project managers. They refuse to meet with “stake” holders. A good project manager makes updates, a bad project manager makes up dates. If you are not a vampire and are good at communica…

Skills: Project Management, Budget Management, Schedule Management, Scope Management, Customer Expectation Management

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Project Manager III

United States · Remote OK

Senior

Everyone knows vampires make poor project managers. They refuse to meet with “stake” holders. A good project manager makes updates, a bad project manager makes up dates. If you are not a vampire and are good at communica…

Skills: Project Management, Budget Management, Schedule Management, Scope Management, Client Relationship Management

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Program Manager

United States · Remote OK

Senior+

The Program Manager will lead Project Managers and ensure predictable delivery of client-facing projects within our PMO. This role is accountable for people leadership, portfolio execution oversight, and financial discip…

Skills: Project Portfolio Management, People Leadership, Financial Forecasting, EAC Reporting, Cash Flow Management

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Control Systems Integrator III

United States · Hybrid

Senior

Do you want the opportunity to develop control systems for some of the nation’s greatest companies? Would you relish the chance to tackle a problem a customer is having with their manufacturing process and come up with a…

Skills: PLC Programming, HMI Design, SCADA, Control Systems Integration, Troubleshooting

Vertech logoVertech

Senior Developer (MES/Ignition)

United States · Remote OK

Senior

Do you want the opportunity to develop Manufacturing Execution Systems (MES) for some of the world’s greatest companies? Would you relish in the chance to tackle a problem a customer is having with their manufacturing pr…

Skills: MES, Ignition SCADA, Python, Java, SQL

Vertech logoVertech

Control Systems Integrator III - Data Center

United States · Hybrid

Senior

Do you want the opportunity to develop control systems for some of the nation’s greatest companies? Would you relish the chance to tackle a problem a customer is having with their manufacturing process and come up with a…

Skills: PLC Programming, HMI Design, SCADA, Troubleshooting, Commissioning

Vertech logoVertech

Application Engineer - Data Centers

Phoenix, Arizona, United States · On-site

Mid level

Application Engineer – Data Center Controls & SCADA Who We Are At Vertech, we design and deliver world-class industrial automation and controls solutions for some of the most demanding environments in the world. From tra…

Skills: SCADA, Controls Engineering, Technical Discovery, Scope of Work Development, Cost Estimating

Vertech

Instrumentation and Controls Design Engineer

United States · Hybrid

Mid level

Are you tired of mundane engineering jobs that leave you feeling like a robot? Do you want to work in a place where creativity, innovation, and a good sense of humor are valued as much as technical skills? If so, then we…

Skills: Instrumentation Design, Controls Design, AutoCAD 2D/3D, PLC Systems, P&ID Interpretation

Vertech

Control Systems Integrator II - Energy

United States · Hybrid

Senior

Do you want the opportunity to develop control systems for some of the nation’s greatest companies? Would you relish in the chance to tackle a problem a customer is having with their manufacturing process and come up wit…

Skills: PLC Programming, HMI Design, SCADA Systems, Control Systems Integration, Technical Leadership

Vertech

Accounting Manager

United States · Remote OK

Senior

Are you detail-oriented, organized, and love keeping things running smoothly? As our Accounting Manager you’ll be our day-to-day team leader. If you thrive in a fast-paced environment and love problem-solving, this is th…

Skills: Financial Reporting, Process Improvement, Cash Flow Management, Capital Management, Team Leadership

Vertech

Control System Integrator III - Energy

United States · Hybrid

Senior

Do you want the opportunity to develop control systems for some of the nation’s greatest companies? Would you relish in the chance to tackle a problem a customer is having with their manufacturing process and come up wit…

Skills: PLC Programming, HMI Design, SCADA Systems, Control System Integration, Technical Leadership

Vertech logo

Support & Commissioning Coordinator

Vertech

Pune City, Maharashtra, India • On-site

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Mid level

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  • Full-time
  • bachelor degree
  • Posted 5d ago
  • ~40 hrs/week

Responsibilities

The coordinator manages support contracts, ticketing portals, and billing while ensuring SLA compliance. They also handle scheduling and logistics for the commissioning and field service teams and maintain process documentation.

Requirements

Candidates need a bachelor's degree in business or related field, or two years of related experience, plus three years of experience in a similar role. Proficiency in ERP systems, ticketing platforms, and Microsoft Office applications is required.

Full job description

Support & Commissioning Coordinator
 
The Support & Commissioning Coordinator will assist our managers in organising ongoing support contracts and commissioning projects. This involves maintaining client records across support systems, managing the ticketing portal, tracking support contracts and billing, keeping the 24/7 support roster current, keeping commissioning team roster current and ensuring support ticket SLAs are met in a timely manner.
To be successful as a Support & Commissioning Coordinator, you will execute administrative tasks across support contracts and commissioning activities, be competent in using ticketing platforms and ERP systems such as NetSuite, and have exceptional verbal, written, and presentation skills.
Primary Duties and Responsibilities
  • Create and maintain client records in ERP, ticketing portal, and internal systems, ensuring information is accurate, current, and consistent across all platforms.
  • Administer ticketing portal for managing client accounts, authorised contacts, SLA configurations, and ticket routing for all active support clients.
  • Monitor support ticket queues to ensure SLA deadlines are met and escalate to the responsible engineer or Manager when tickets are at risk.
  • Track and manage support contracts including renewal timelines, billing schedules, and contract amendments in coordination with the sales and finance team.
  • Coordinate invoicing and follow up on outstanding billing with the finance team, ensuring all financial records in ERP reflect the current commercial agreement.
  • Maintain the 24/7 Application Support team roster, shift schedules, tracking agent availability, coordinating on-call rotations, leave cover.
  • Coordinate scheduling and logistics for the commissioning and field service team, tracking resource availability, project assignments, and travel requirements in support of the Manager and Leads.
  • Own the process documentation library and keep support and commissioning process pages current and raising improvement opportunities to the Manager.
  • Organise and participate in stakeholder meetings, document and follow up on actions and decisions, and prepare presentation materials as required.
  • Provide general administrative support to the Manager including reporting, correspondence, and coordination tasks as assigned.
Requirements
  • Bachelor's degree in business or related field of study or 2 years of related experience
  • Three years of experience in a related field.
  • Exceptional verbal, written, and presentation skills.
  • Ability to work effectively both independently and as part of a team.
  • Experience using computers for a variety of tasks.
  • Competency in Microsoft applications including Word, Excel, and Outlook.
  • Knowledge of Microsoft project
  • Knowledge of file management, transcription, and other administrative procedures.
  • Experience working with and using a business ERP system
  • Experience with ticketing platforms and SLAs
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the primary duties of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the primary duties.  The work is active.  Typically, the employee may sit comfortably to do the work.  However, travel to industrial job sites and mobility in construction areas is occasionally required.  Lifting up to 40 pounds is required.  The work requires sight, hearing, speaking, and typing capability.
 
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the primary duties of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the primary duties.
This job is performed in a variety of environments including climate controlled, indoor environments sitting at a desk, and outdoor construction environments where there will be loud noise, exposure to dangerous situations requiring Personal Protective Equipment, heavy equipment, and high voltages.
 

Related keywords

NetSuiteERPSLATicketing PortalCommissioningField ServiceSupport ContractsBillingRoster ManagementMicrosoft ProjectProcess DocumentationStakeholder MeetingsClient RecordsAdministrative SupportIndustrial Job SitesConstruction Environments

About Vertech

LinkedInVisit site

Take Control.

Industry
Automation Machinery Manufacturing
Company size
51-200 employees
Founded
2004
Headquarters
Phoenix, AZ
LinkedIn followers
9,293

Vertech is an industrial control systems integration firm providing a complete range of engineering and technical services. We work with system owners, engineering firms, contractors, and OEMs to design and build world-class industrial control systems. All of our systems use readily available industrial control hardware and software from brand-name industry leaders such as Siemens, Inductive Automation, Rockwell Automation (Allen-Bradley), Invensys (Wonderware), Schneider Electric (Modicon), Phoenix Contact, and others. Our highly talented engineers, programmers, and technicians are specially trained and experienced in analyzing how various industrial equipment and systems work, and then they use a combination of electrical equipment and software to give that equipment life. You could say our systems are the souls of machines. Vertech is registered with the State of Arizona as a professional engineering firm, we are a Premier Integrator with Inductive Automation, a Siemens Solution Partner, a Rockwell Automation Solution Partner, and an Invensys Archestra Certified System Integrator. Vertech maintains a UL508a/698/1203 certified panel shop, and we are a registered electrical contractor in Arizona and California. Vertech is a member of the Control System Integrator's Association.

Offices: 4409 E Baseline Road, Suite 127, Phoenix, AZ 85042, US · 43 Discovery, Ste 140, Irvine, CA 92618, US · 2636 Elm Hill Pike, Suite 120, Nashville, Tennessee 37214, US · 10801-2 N MoPac Expy, Ste 240, Austin, Texas 78759, US · 6th Floor, Greystone, HQ7F+WFP, Veerbhadra Nagar, Baner, Pune, Maharashtra 411045, IN

WonderwareSiemensModiconRockwellSCADAPLCWaterWaste WaterSolar EnergyFood and Beverage
View all jobs at Vertech

About Vertech

LinkedInVisit site

Take Control.

Industry
Automation Machinery Manufacturing
Company size
51-200 employees
Founded
2004
Headquarters
Phoenix, AZ
LinkedIn followers
9,293

Vertech is an industrial control systems integration firm providing a complete range of engineering and technical services. We work with system owners, engineering firms, contractors, and OEMs to design and build world-class industrial control systems. All of our systems use readily available industrial control hardware and software from brand-name industry leaders such as Siemens, Inductive Automation, Rockwell Automation (Allen-Bradley), Invensys (Wonderware), Schneider Electric (Modicon), Phoenix Contact, and others. Our highly talented engineers, programmers, and technicians are specially trained and experienced in analyzing how various industrial equipment and systems work, and then they use a combination of electrical equipment and software to give that equipment life. You could say our systems are the souls of machines. Vertech is registered with the State of Arizona as a professional engineering firm, we are a Premier Integrator with Inductive Automation, a Siemens Solution Partner, a Rockwell Automation Solution Partner, and an Invensys Archestra Certified System Integrator. Vertech maintains a UL508a/698/1203 certified panel shop, and we are a registered electrical contractor in Arizona and California. Vertech is a member of the Control System Integrator's Association.

Offices: 4409 E Baseline Road, Suite 127, Phoenix, AZ 85042, US · 43 Discovery, Ste 140, Irvine, CA 92618, US · 2636 Elm Hill Pike, Suite 120, Nashville, Tennessee 37214, US · 10801-2 N MoPac Expy, Ste 240, Austin, Texas 78759, US · 6th Floor, Greystone, HQ7F+WFP, Veerbhadra Nagar, Baner, Pune, Maharashtra 411045, IN

WonderwareSiemensModiconRockwellSCADAPLCWaterWaste WaterSolar EnergyFood and Beverage
View all jobs at Vertech

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