Jobs at Vero Orthopaedics (Now Hiring) — 7 open

• Answer a high volume of incoming therapy telephone calls promptly, courteously, and professionally.
• Determine the nature of each call, provide accurate information, and route calls or messages to the appropriate therapy team member when needed.
• Schedule, confirm, cancel, and reschedule physical and occupational therapy evaluations and follow-up appointments.
• Coordinate appointments based on therapist availability, specialty, treatment frequency, plan of care, and department scheduling guidelines.
• Explain therapy scheduling procedures and communicate appointment requirements to patients clearly and compassionately.
• Maintain accurate electronic appointment schedules and assist with minimizing open appointment times and scheduling gaps.
• Document patient communications and scheduling activity clearly, concisely, and accurately in NextGen.
• Monitor and manage the Therapy NextGen EHR inbox throughout the workday.
• Review incoming therapy orders and referrals from Vero Orthopaedics providers for completeness and scheduling readiness.
• Contact patients promptly to schedule therapy services after receiving an eligible order or referral.
• Communicate with referring providers, clinical staff, and therapy staff to obtain missing information, clarify orders, or resolve scheduling concerns.
• Track outstanding therapy orders and referrals and complete appropriate follow-up to reduce delays in patient care.
• Enter and update patient demographic, contact, and insurance information in the practice management system as needed.
• Create and route accurate electronic messages to therapy providers and staff.
• Process voicemail messages, appointment confirmation lists, no-show information, and other therapy-related communications as assigned.
• Maintain patient confidentiality and comply with HIPAA and all office privacy and security requirements.
• Provide exceptional service to patients, families, providers, coworkers, and outside referral sources.
• Perform other related duties and therapy administrative projects as assigned or requested.

• Provide front desk coverage within the Therapy Department when needed due to staffing, breaks, absences, or patient volume.
• Greet patients and assist with therapy check-in and check-out in a friendly and professional manner.
• Verify and update patient demographic and insurance information.
• Collect co-payments, deductibles, and outstanding balances in accordance with office procedures.
• Assist patients with required forms and communicate appointment or follow-up information.
• Support efficient patient flow and maintain an organized, welcoming front desk area.

• Ability to work efficiently in a high-volume call center and patient access environment.
• Excellent telephone etiquette and clear verbal and written communication skills.
• Ability to multitask among telephone calls, EHR inbox work, scheduling, messages, and front desk responsibilities.
• Strong attention to detail and ability to complete tasks with accuracy and timely follow-through.
• Ability to prioritize work and recognize matters requiring prompt attention or escalation.
• Skilled in obtaining, documenting, and maintaining accurate patient and scheduling information.
• Ability to work independently while collaborating effectively with therapy providers, staff, supervisors, and physicians.
• Maintains the strictest confidentiality of patient information and office business practices.
• Demonstrates professionalism, compassion, dependability, and service excellence in every interaction.

• Able to work well with coworkers, supervisors, therapists, physicians, and other departments.
• Communicates effectively and responds professionally to questions and concerns.
• Respectful of patients, providers, employees, vendors, and referral sources.
• Provides service excellence and supports a positive patient experience.
• Adapts to changing priorities, staffing needs, and department workflows.

• High school diploma or equivalent required.
• One year of medical office, patient access, scheduling, or call center experience preferred.
• Physical therapy, occupational therapy, rehabilitation, or orthopaedic office experience preferred.
• Knowledge of medical terminology and referral processes preferred.
• Experience using an Electronic Health Record; NextGen experience preferred.
• Strong computer, keyboarding, organizational, and customer service skills.

• Requires sitting for extended periods with frequent standing, walking, and bending.
• Must be able to view and enter data into a computer for extended periods.
• Must be able to communicate frequently by telephone and in person.
• Must be able to occasionally lift up to 20 pounds.
• Must have dependable transportation.

Job Type: Full-time, On-Site

Benefits Offered: Medical, Vision, Dental, Life, Disability, 401(k), and Paid Time Off