Asheville, North Carolina, United States · On-site
ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve ex…
Skills: Customer service, Communication, Multitasking, Emotional intelligence, Problem solving
Larkspur, California, United States · On-site
$140k–$350k/yr
***Sign-On Bonus and Relocation Packages Available*** ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that …
Skills: Emergency medicine, Emergency surgery, Endoscopy, Physical examination, Diagnostic planning
San Diego, California, United States · On-site
$27/hr–$56/hr
ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve ex…
Skills: Triage, Emergency veterinary care, Anesthesia, Critical care nursing, CPR
Federal Way, Washington, United States · On-site
$27/hr–$56/hr
ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve ex…
Skills: Emergency Medicine, Clinical Training, Mentoring, Curriculum Development, Coaching
San Jose, California, United States · On-site
$20/hr–$30/hr
ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve ex…
Skills: Customer service, Communication, Multitasking, Emotional intelligence, Problem solving
Fort Worth, Texas, United States · On-site
ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve ex…
Skills: Triage, Critical care nursing, Anesthesia, Diagnostics, Imaging
Sugar Land, Texas, United States · On-site
ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve ex…
Skills: Emergency veterinary medicine, Clinical workflow management, Team leadership, Conflict resolution, Patient care
Sugar Land, Texas, United States · On-site
ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve ex…
Skills: Triage, Nursing care, Diagnostics, Bloodwork, Imaging
Pleasant Hill, California, United States · On-site
$27/hr–$56/hr
ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve ex…
Skills: Triage, Anesthesia, Critical Care Nursing, IV Placement, CRIs
Boynton Beach, Florida, United States · On-site
ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve ex…
Skills: Triage, Anesthesia Monitoring, Critical Care Nursing, IV Placement, Blood Transfusions
Boynton Beach, Florida, United States · On-site
ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve ex…
Skills: Emergency Medicine, Clinical Training, Mentoring, Curriculum Development, Staff Assessment
Pleasant Hill, California, United States · On-site
$27/hr–$56/hr
ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve ex…
Skills: Triage, Anesthesia Monitoring, Critical Care Nursing, IV Placement, Blood Transfusions
Pleasant Hill, California, United States · On-site
$27/hr–$56/hr
ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve ex…
Skills: Clinical Workflow Management, Team Leadership, Conflict Resolution, Emergency Medicine, Patient Care
Greenwood Village, Colorado, United States · On-site
$25/hr–$51/hr
ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve ex…
Skills: Emergency veterinary care, Triage, Critical care nursing, Anesthesia monitoring, Phlebotomy
San Ramon, California, United States · On-site
$19/hr–$29/hr
ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve ex…
Skills: Customer service, Communication, Multitasking, Emotional intelligence, Conflict resolution
Overland Park, Kansas, United States · On-site
ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve ex…
Skills: Emergency medicine, Emergency surgery, Endoscopy, Triage, Physical examination
White Plains, New York, United States · On-site
$80k–$100k/yr
ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24…
Skills: LMS Administration, Instructional Design Support, Content Curation, Technical Troubleshooting, Data Reporting
Orland Park, Illinois, United States · On-site
ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve ex…
Skills: Emergency medicine, Emergency surgery, Endoscopy, Physical examination, Diagnostic planning
Louisville, Kentucky, United States · On-site
ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve ex…
Skills: Emergency medicine, Veterinary surgery, Endoscopy, Ultrasound, Critical care
Greenville, South Carolina, United States · On-site
ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve ex…
Skills: Triage, Nursing care, Diagnostics, Bloodwork, Imaging
Asheville, North Carolina, United States • On-site
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The Customer Experience Coordinator manages all customer communications and ensures a seamless, compassionate experience for pet owners in an emergency setting. They are responsible for greeting customers, routing urgent medical calls, processing payments, and providing support during sensitive financial or end-of-life decisions.
Candidates must have at least 2 years of experience in a customer service role and advanced proficiency in computer and practice management software. The role requires the ability to work in a fast-paced, high-stakes environment, including nights, weekends, and holidays.
In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!
At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.
This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.
VEG is a 2025 and 2026 certified Great Place to Work®.
As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation—so you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say YES and put pets and customers experience above all else. In this role, you’ll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions.
At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.
We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.
Helping people and their pets when they need it most.
In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies! At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. This also means saying yes to creating the best experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.
Offices: 193 Tarrytown Rd, White Plains, New York 10607-1613, US · 123 E Route 59, Nanuet, New York 10954, US · 790 State RT 3, Clifton, New Jersey 07012, US · 2317 Route 22, Union, New Jersey 07083, US · 1215 2nd Ave, New York, New York 10065, US
Helping people and their pets when they need it most.
In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies! At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. This also means saying yes to creating the best experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.
Offices: 193 Tarrytown Rd, White Plains, New York 10607-1613, US · 123 E Route 59, Nanuet, New York 10954, US · 790 State RT 3, Clifton, New Jersey 07012, US · 2317 Route 22, Union, New Jersey 07083, US · 1215 2nd Ave, New York, New York 10065, US
