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Jobs at Vanguard Charitable (Now Hiring) — 6 open

Vanguard Charitable logoVanguard Charitable

Head of Analytics, Insights and Client Experience

On-site

Senior+

JOB SUMMARY The Head of Growth Intelligence and Client Strategy owns the intelligence and client experience engine that drives Vanguard Charitable’s growth. Reporting to the Chief Growth Officer, this leader direct…

Skills: Data Science, Business Intelligence, Client Experience Strategy, Predictive Modeling, KPI Development

Vanguard Charitable logoVanguard Charitable

Enterprise Vendor Manager

Malvern, Pennsylvania, United States · On-site

$140k–$160k/yr

Senior

JOB SUMMARY The Enterprise Vendor Manager leads Vanguard Charitable’s enterprise‑wide vendor strategy, lifecycle management, and governance framework. This role is responsible for optimizing vendor performance and …

Skills: Vendor Strategy, Lifecycle Management, Governance Framework, Risk Mitigation, Contract Negotiation

Vanguard Charitable logoVanguard Charitable

Marketing Automation Lead

Malvern, Pennsylvania, United States · On-site

Mid level

JOB SUMMARY The Marketing Automation Lead is responsible for managing the marketing automation platform (Pardot) and maximizing its capabilities to generate and nurture qualified leads while delivering personalized, enga…

Skills: Pardot, Salesforce CRM, Marketing Automation, Email Marketing, Lead Lifecycle Management

Vanguard Charitable logoVanguard Charitable

Head of Planned Giving

Malvern, Pennsylvania, United States · On-site

Senior+

JOB SUMMARY The Head of Planned Giving will serve as Vanguard Charitable’s lead charitable planning expert—combining deep technical expertise with donor-facing engagement to structure complex gifts and build …

Skills: Planned Giving, Charitable Planning, Donor Relationship Management, Tax-Efficient Gifting, Fundraising Strategy

Vanguard Charitable logoVanguard Charitable

Senior Grants Specialist

Malvern, Pennsylvania, United States · On-site

Mid level

JOB SUMMARY The Senior Grants Specialist is a member of the Operations Team with specialized expertise in grantmaking policies, regulations, and systems. This role supervises daily grant activities and independently rese…

Skills: Grantmaking Regulations, Nonprofit Compliance, Risk Identification, Quality Assurance, Donor-Advised Funds

Vanguard Charitable logoVanguard Charitable

Portfolio Manager

Malvern, Pennsylvania, United States · On-site

Senior

JOB SUMMARY Provides advanced client service and operational support for complex, high-value philanthropic relationships within Vanguard Charitable’s Private Philanthropy team. Independently coordinates and execute…

Skills: Client Relationship Management, Philanthropic Operations, Financial Transaction Execution, Risk Management, Regulatory Compliance

Vanguard Charitable logo

Head of Analytics, Insights and Client Experience

Vanguard Charitable

On-site

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Senior+

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  • Full-time
  • bachelor degree, postgraduate degree
  • Posted 4d ago
  • ~40 hrs/week

Responsibilities

Lead the intelligence and client experience engine to drive growth through data science, business intelligence, and client strategy. Accountable for improving client acquisition, engagement, and retention while serving as a strategic advisor to enterprise leadership.

Requirements

Requires a minimum of ten years of experience in analytics or strategy, with at least five years in a leadership role. A bachelor's degree is required, with an MBA or advanced degree preferred.

Full job description

JOB SUMMARY

The Head of Growth Intelligence and Client Strategy owns the intelligence and client experience engine that drives Vanguard Charitable’s growth. Reporting to the Chief Growth Officer, this leader directs data science, business intelligence, reporting, and client experience — building the data products, measurement systems, and client strategies that determine where the enterprise invests. The role is accountable for measurable improvements in client acquisition, engagement, retention, and satisfaction, and serves as a trusted advisor to enterprise leadership on growth performance, client trends, and strategic opportunity.

ESSENTIAL JOB FUNCTIONS

Lead Enterprise Client & Market Intelligence Strategy (25%)

  • Own and execute an integrated client, market, and business intelligence strategy aligned to enterprise growth priorities.
  • Own the identification, design, and development of data-driven products, decision-support tools, and analytical capabilities that create value for clients, advisors, and internal stakeholders.
  • Synthesize data, research, market trends, and client insights into actionable recommendations that direct enterprise decisions and resource allocation.
  • Identify emerging opportunities, risks, and shifts in client behavior to inform strategic decision-making and resource allocation.
  • Deliver thought leadership on growth drivers, competitive dynamics, and performance trends that shape enterprise direction.


Oversee Analytics, Data Science, Reporting, and Insight Solutions (25%)

  • Lead data science and business intelligence teams to deliver predictive insights, performance analytics, and enterprise reporting.
  • Own the enterprise growth scorecard: establish and maintain the KPIs, measurement frameworks, dashboards, and performance reporting by which growth objectives are managed.
  • Drive the development of data products, analytical tools, and decision-support solutions that enhance client experiences, improve business processes, and support growth initiatives.
  • Partner with business and technology teams to identify opportunities to leverage advanced analytics, automation, artificial intelligence, and emerging technologies.
  • Deliver timely, accurate insights on initiative performance and provide recommendations for optimization and continuous improvement.


Lead Client Experience Strategy and Capability (25%)

  • Provide strategic oversight for Vanguard Charitable's client experience function, ensuring the voice of the client informs enterprise priorities, growth strategies, and investment decisions.
  • Lead the development of client listening, journey analytics, and behavioral insight capabilities that deepen understanding of client needs, motivations, and experiences.
  • Partner across marketing, go-to-market, innovation, and business teams to identify opportunities to improve acquisition, engagement, retention, and overall client satisfaction.
  • Champion a client-centered culture by embedding client insights into strategic planning, innovation, and decision-making processes.
  • Lead and develop the client experience team, establishing a roadmap to mature and scale the capability over time.

 

Drive Cross-Functional Partnership and Influence (15%)

  • Partner closely with marketing, communications, Horizon 2 (go-to-market), Horizon 3 (innovation), strategic planning, and enterprise leaders to align insights with growth priorities.
  • Collaborate with IT to align data strategy, governance, architecture, and analytics capabilities.
  • Drive prioritization of strategic initiatives through fact-based recommendations, and own follow-through from insight to adopted decision.
  • Serve as a trusted advisor to leaders across the organization on growth performance, client trends, and strategic opportunities.

 

Build and Lead High-Performing Teams (10%)

  • Lead, develop, and mentor leaders and team members across analytics, reporting, data science, and client experience functions.
  • Foster a culture of accountability, innovation, continuous improvement, and data-driven decision-making.
  • Align talent, priorities, and resources to deliver measurable business outcomes and support enterprise growth objectives.


QUALIFICATIONS

Education & Training

  • Bachelor’s degree required 
  • Bachelor’s degree in Business, Economics, Data Science, Marketing, or related field preferred 
  • Master of Business Administration or advanced degree preferred

Licensure & Certification

  • None required.

Knowledge, Skill, and Ability

  • Skilled in translating complex data into clear, executive-ready insights, recommendations, and business actions. 
  • Skilled in leading analytics and reporting functions with knowledge of data-driven strategy development. 
  • Knowledge of client experience frameworks, client journey mapping, voice-of-client methodologies, and behavioral analytics. 
  • Skilled in developing measurement frameworks, KPIs, dashboards, and performance reporting programs. 
  • Knowledge of advanced analytics, predictive modeling, data visualization, and emerging technologies including artificial intelligence. 
  • Skilled in building partnerships and influencing decisions across executive and cross-functional stakeholder groups. 
  • Able to connect enterprise strategy, client needs, and performance insights to drive growth outcomes. 
  • Skilled in leading organizational change and fostering adoption of data-driven decision-making. 
  • Able to balance strategic planning with operational execution in a dynamic environment.

Experience

  • Minimum of ten years of experience in analytics, market intelligence, strategy, client insights, or related fields, including at least five years of leadership experience required. 
  • Experience leading data science, business intelligence, analytics, or client insights teams required. 
  • Experience leading cross-functional initiatives and influencing enterprise strategy required. 
  • Experience building or scaling client experience, customer experience, or voice-of-client capabilities preferred. 
  • Experience in financial services, asset management, philanthropic services, or a mission-driven organization preferred.

Related keywords

Data ScienceBusiness IntelligenceClient ExperienceCXPredictive AnalyticsKPIsMarket TrendsVoice of the ClientJourney AnalyticsFinancial ServicesAsset ManagementPhilanthropic ServicesAIAutomationData GovernanceGrowth Intelligence

About Vanguard Charitable

LinkedInVisit site

Our mission is to increase philanthropy and maximize its impact over time.

Industry
Philanthropy
Company size
51-200 employees
Founded
1997
Headquarters
Southeastern, Pa
LinkedIn followers
9,406

Vanguard Charitable is a leading U.S. nonprofit organization that fulfills its mission to increase philanthropic giving by sponsoring donor-advised funds—a tax-effective way to consolidate, accrue, and grant assets to charity. Our philanthropic accounts offer donors a flexible and convenient way to give and, ultimately, help them make a greater charitable impact. Vanguard Charitable was founded by Vanguard in 1997 as an independent 501(c)(3) organization. Although we are separate entities, Vanguard Charitable is strongly aligned with Vanguard’s principled investment philosophy and unwavering values, including its commitment to diversification, transparency, and cost-effective service. We firmly believe in the importance of a long-term, strategic charitable plan that minimizes costs and maximizes impact.

Offices: PO Box 3075, Southeastern, Pa 19398, US

Donor-advised fundTax-effectiveflexibleconvenient givingPhilanthropyand Alternative to a private foundationAssociation
View all jobs at Vanguard Charitable

About Vanguard Charitable

LinkedInVisit site

Our mission is to increase philanthropy and maximize its impact over time.

Industry
Philanthropy
Company size
51-200 employees
Founded
1997
Headquarters
Southeastern, Pa
LinkedIn followers
9,406

Vanguard Charitable is a leading U.S. nonprofit organization that fulfills its mission to increase philanthropic giving by sponsoring donor-advised funds—a tax-effective way to consolidate, accrue, and grant assets to charity. Our philanthropic accounts offer donors a flexible and convenient way to give and, ultimately, help them make a greater charitable impact. Vanguard Charitable was founded by Vanguard in 1997 as an independent 501(c)(3) organization. Although we are separate entities, Vanguard Charitable is strongly aligned with Vanguard’s principled investment philosophy and unwavering values, including its commitment to diversification, transparency, and cost-effective service. We firmly believe in the importance of a long-term, strategic charitable plan that minimizes costs and maximizes impact.

Offices: PO Box 3075, Southeastern, Pa 19398, US

Donor-advised fundTax-effectiveflexibleconvenient givingPhilanthropyand Alternative to a private foundationAssociation
View all jobs at Vanguard Charitable

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