Tampa, Florida, United States · On-site
$17/hr–$23/hr
POSITION OVERVIEW MCI (Valor Intelligent Processing (VIP) is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple …
Skills: Bilingual English and Spanish, Customer Service, Payment Processing, Data Entry, Conflict Resolution
Tampa, Florida, United States • On-site
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Serve as the primary point of contact for toll operations in Tampa, handling both in-person and inbound call inquiries. Responsibilities include processing payments, resolving account discrepancies, and completing end-of-day financial reports.
Candidates must be at least 18 years old with a high school diploma and fluency in both English and Spanish. Experience with computer-based data entry and non-cash payment systems is required.
MCI (Valor Intelligent Processing (VIP) is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI (Valor Intelligent Processing (VIP) we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We’re seeking a Bilingual Tollway Customer Service Specialist to support both inbound calls and walk-up customer inquiries related to the Tampa Hillsborough Expressway Authority. In this customer-facing role, you’ll assist with toll account issues, payment processing, and general support delivering a positive experience for every visitor and caller.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
Trusted partner in cutting-edge Accounts Receivable Management (ARM), and Business Process Outsourcing (BPO) solutions.
Welcome to Valor Intelligent Processing, LLC (VIP), your trusted partner in cutting-edge Accounts Receivable Management (ARM) solutions. Founded on September 11th, 2018, in Orange Park, Florida, Valor is a digital, tech-enabled company dedicated to revolutionizing the industry. 💼 About Us: Valor Intelligent Processing, also known as VIP, is a leader in ARM with a focus on digital financial support services, debt collections, CX management, analytics, and more. Our headquarters in Orange Park, Florida, serve as the hub for our enterprise-level first and third-party solutions, designed to optimize every stage of the customer account life-cycle. ✨ Services: Explore our wide array of debt recovery and business process outsourcing support services, including: • Debt Recovery • BPO Services • Self-Service Solutions • Quality & Compliance • 24/7 Online Access • Data Security 🌐 Tech-Enabled Solutions: At VIP, we leverage cutting-edge technology to provide omni-channel solutions, ensuring a consistent customer experience across email, chat, mobile, web, and social media platforms. Our real-time and business intelligence analytics contextualize the customer journey, adding value to your brand. 🤝 Client Commitment: We believe in building long-term business relationships and treating each customer contact as an opportunity to demonstrate our dedication to being your exceptional debt recovery partners. Our commitment to quality, compliance, and customer satisfaction is the Valor way. 🔐 Data Security and Compliance: Navigating the complex landscape of debt collection laws and regulations is challenging. Valor has proven controls and systems in place to safeguard your data and your customer’s data, allowing you to focus on your business with peace of mind. Join us in transforming the future of Accounts Receivable Management. Schedule an appointment or make a payment today to experience the VIP difference. #ARM #DebtRecovery #Collections #BPOServices #ValorVIP
Offices: 1750 Wells Rd, Orange Park, Florida 32073, US · 12005 Ford Road, Suite 700 and 805, Dallas, TX 33619, US · 10002 Princess Palm Ave, Tampa, Florida 33619, US
Trusted partner in cutting-edge Accounts Receivable Management (ARM), and Business Process Outsourcing (BPO) solutions.
Welcome to Valor Intelligent Processing, LLC (VIP), your trusted partner in cutting-edge Accounts Receivable Management (ARM) solutions. Founded on September 11th, 2018, in Orange Park, Florida, Valor is a digital, tech-enabled company dedicated to revolutionizing the industry. 💼 About Us: Valor Intelligent Processing, also known as VIP, is a leader in ARM with a focus on digital financial support services, debt collections, CX management, analytics, and more. Our headquarters in Orange Park, Florida, serve as the hub for our enterprise-level first and third-party solutions, designed to optimize every stage of the customer account life-cycle. ✨ Services: Explore our wide array of debt recovery and business process outsourcing support services, including: • Debt Recovery • BPO Services • Self-Service Solutions • Quality & Compliance • 24/7 Online Access • Data Security 🌐 Tech-Enabled Solutions: At VIP, we leverage cutting-edge technology to provide omni-channel solutions, ensuring a consistent customer experience across email, chat, mobile, web, and social media platforms. Our real-time and business intelligence analytics contextualize the customer journey, adding value to your brand. 🤝 Client Commitment: We believe in building long-term business relationships and treating each customer contact as an opportunity to demonstrate our dedication to being your exceptional debt recovery partners. Our commitment to quality, compliance, and customer satisfaction is the Valor way. 🔐 Data Security and Compliance: Navigating the complex landscape of debt collection laws and regulations is challenging. Valor has proven controls and systems in place to safeguard your data and your customer’s data, allowing you to focus on your business with peace of mind. Join us in transforming the future of Accounts Receivable Management. Schedule an appointment or make a payment today to experience the VIP difference. #ARM #DebtRecovery #Collections #BPOServices #ValorVIP
Offices: 1750 Wells Rd, Orange Park, Florida 32073, US · 12005 Ford Road, Suite 700 and 805, Dallas, TX 33619, US · 10002 Princess Palm Ave, Tampa, Florida 33619, US
