Clermont, Florida, United States · On-site
Customer Account Representative Peak Industrial Group Clermont, FL | Full-Time | Base + Uncapped Incentives Looking for a stable, growing company where you can build meaningful customer relationships, grow your career, a…
Skills: Customer support, Relationship management, Account development, Quoting, Order management
Clermont, Florida, United States • On-site
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The role involves managing customer relationships by handling inbound inquiries, preparing quotes, and overseeing the order fulfillment process. You will also coordinate with vendors and identify opportunities to better support existing customer needs.
Strong candidates should possess excellent communication skills, attention to detail, and a problem-solving mindset. Previous experience in customer service, account management, or inside sales is preferred, along with familiarity with ERP systems.
Customer Account Representative
Peak Industrial Group
Clermont, FL | Full-Time | Base + Uncapped Incentives
Looking for a stable, growing company where you can build meaningful customer relationships, grow your career, and work with a team who supports each other?
Join our high-performing team where already-vetted-customers, structured training, and a culture of recognition set you up for success to earn more, grow faster, and build a lasting career in the power transmission industry.
Who Is Peak Industrial Group?
Peak Industrial Group is a family-owned manufacturer of power transmission products serving customers worldwide.
We combine deep inventory, a strong manufacturing network, and technical expertise to provide dependable, high-quality solutions.
The Role
This role focuses on building strong customer relationships and delivering consistent, reliable service.
You will be the primary point of contact for customers, helping guide them through quoting, ordering, and fulfillment. You will also identify ways to better support their needs over time.
-Customer Support and Relationship Management
>Respond to inbound inquiries including pricing, product availability, and order support
>Prepare clear and accurate quotes for standard and custom products
>Maintain regular communication with customers to ensure a smooth experience
>Build long-term relationships based on trust and reliability
-Account Development
>Look for opportunities to better support existing customers
>Suggest alternatives or improvements when appropriate
>Keep track of customer needs, quotes, and follow-ups
-Vendor Coordination
>Work with suppliers to source products and confirm timelines
>Communicate clearly between customers, vendors, and internal teams
>Ensure expectations are aligned
-Order Management
>Support orders from quote through delivery
>Provide updates and resolve issues as they arise
>Ensure customers feel informed and supported throughout the process
Who Thrives in This Role
Strong candidates will identify with the following:
-I enjoy helping customers and solving problems
-I take pride in being reliable and detail-oriented
-I communicate clearly and professionally
-I stay organized and follow through on commitments
-I prefer a steady, relationship-focused work style
-I am coachable and open to learning
-I bring a positive, team-oriented mindset
What It Takes
-Strong communication skills
-Attention to detail and organization
-Consistent follow-up and reliability
-A problem-solving mindset
-Willingness to learn technical products
-Ability to manage multiple priorities calmly and effectively
What Success Looks Like
-Strong, lasting customer relationships
-Accurate and timely communication
-Smooth, well-managed orders
-Customers who trust and return to you
-Positive contributions to the team environment
Preferred Experience
-Experience in customer service, account management, or inside sales
-Familiarity with ERP systems such as NetSuite or QuickBooks
-Exposure to industrial or manufacturing environments
Our Core Values - we hire, develop, and make decisions based on these values.
>Integrity – Always do what is right
>Innovation – Look for ways to improve
>Respect – Treat people the right way
>Empathy – Understand customer needs first
>Striving For Excellence – Deliver consistent, high-quality work
>Commitment to Serve – Support customers and teammates
Compensation and Benefits
-Health insurance options after 30 days
-Dental, vision, and disability coverage
-Company-paid 401(k) contribution after 90 days
-Paid time off / sick time after 90 days
-Vacation growth based on tenure
-Additional discretionary retirement contributions
Hiring Process
Apply if You Care About Customer Experience
We are building a team that values reliability, service, and long-term relationships.
If you want to grow in a stable, team-focused environment, we encourage you to apply and share how you approach supporting customers.
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