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UPSTREET logoUPSTREET

Guest Support Specialist - Overnight & Weekends - Part Time

Athens, Attica, Greece · Hybrid

Entry level$737K raised

Join UPSTREET, a growing property management and hospitality provider, as Guest Support Specialist. If you believe in delivering outstanding customer service and have a passion for the industry, we invite you to apply fo…

Skills: Customer Service, Hospitality Management, Communication, Problem Solving, Microsoft Office Suite

UPSTREET logo

Guest Support Specialist - Overnight & Weekends - Part Time

UPSTREET

Athens, Attica, Greece • Hybrid

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Entry level

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  • Part-time
  • bachelor degree
  • Competitive compensation package, MacBook, Performance Bonus
  • Posted 16d ago
  • ~40 hrs/week

Responsibilities

Act as the primary point of contact for guests to resolve concerns and ensure a high-quality stay. Coordinate with maintenance and security services while documenting issues for the daytime operations team.

Requirements

Candidates should be recent graduates or senior students with strong English communication skills and tech-savviness. Availability for overnight shifts and weekends is required, with hospitality experience being a plus.

Full job description

Join UPSTREET, a growing property management and hospitality provider, as Guest Support Specialist. If you believe in delivering outstanding customer service and have a passion for the industry, we invite you to apply for this exciting opportunity.

As our Guest Support Specialist, you will be responsible for ensuring UPSTREET's guests have an exceptional experience during their stay, responding to inquiries and offering solutions to any issues that arise. With your proven track record of customer service excellence, you will provide personalized support and build positive relationships with our clients.

Responsibilities
  • Be the primary point of contact for guests via phone, email, and messaging platforms.
  • Resolve guest concerns efficiently, from minor inconveniences to urgent matters.
  • Coordinate with maintenance, security, or emergency services as needed.
  • Document and escalate key issues to the daytime operations team.
  • Ensure a safe, comfortable, and hassle-free stay for all guests.
  • Work closely with the broader UPSTREET team to continuously improve guest experiences.
  • Recent university graduates and senior students in relevant fields.
  • 1+ years of experience in customer support or hospitality is a plus, but not mandatory.
  • Strong communication capabilities, fluent in English; additional languages are a bonus.
  • Flexibility to adapt in a fast-paced environment with a genuine willingness to assist guests.
  • Tech-savvy nature with the ability to troubleshoot minor issues.
  • Availability to work overnight shifts and some weekends, based on a rotating schedule.
  • Proficiency in Microsoft Office Suite and comfortable using technology
  • Strong organizational and time management skills.
  • A competitive compensation package based on experience, reflecting the role's unique hours.
  • MacBook
  • Performance Bonus
  • An excellent opportunity to develop your career with a vibrant, talented team of professionals and an exciting growing business

Related keywords

Property ManagementHospitalityGuest SupportCustomer ExperienceMicrosoft OfficeOvernight ShiftOperationsClient Relations

About UPSTREET

LinkedInVisit site

Don't stay. Live.

Industry
Hospitality
Company size
11-50 employees
Founded
2017
Headquarters
Athens
LinkedIn followers
4,007
Total funding
$737K

UPSTREET is a leading property management company in Athens, Greece, with a unique focus on the short-term rental market. Our goal is to transform the way people view and experience home by providing exceptional "homes as a service." We offer skillfully designed apartments located in carefully selected neighborhoods that are move-in ready. Our use of technology ensures a seamless experience for our guests, setting us apart from other property management companies. With our approach, we aim to appeal to a wide range of customers seeking convenient, comfortable, and affordable accommodation for short-term stays. Our focus on the short-term rental market enables us to cater to both tourists and business travelers, providing them with an exceptional level of service and an unforgettable experience during their stay in Athens

Offices: Athens, GR

Real EstateProperty ManagementHospitalityBusiness Traveland Corporate HousingHospitalityTourismReal EstateTravel
View all jobs at UPSTREET

About UPSTREET

LinkedInVisit site

Don't stay. Live.

Industry
Hospitality
Company size
11-50 employees
Founded
2017
Headquarters
Athens
LinkedIn followers
4,007
Total funding
$737K

UPSTREET is a leading property management company in Athens, Greece, with a unique focus on the short-term rental market. Our goal is to transform the way people view and experience home by providing exceptional "homes as a service." We offer skillfully designed apartments located in carefully selected neighborhoods that are move-in ready. Our use of technology ensures a seamless experience for our guests, setting us apart from other property management companies. With our approach, we aim to appeal to a wide range of customers seeking convenient, comfortable, and affordable accommodation for short-term stays. Our focus on the short-term rental market enables us to cater to both tourists and business travelers, providing them with an exceptional level of service and an unforgettable experience during their stay in Athens

Offices: Athens, GR

Real EstateProperty ManagementHospitalityBusiness Traveland Corporate HousingHospitalityTourismReal EstateTravel
View all jobs at UPSTREET

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