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Transforma Travel Group logoTransforma Travel Group

Customer Experience and Bookings Coordinator

Melbourne, Victoria, Australia · Hybrid

Entry level

Your mission Deliver international and domestic tours, including quotes and itinerary delivery Upon confirmation, book all trip components for clients travelling under the LGT and TLA brands Establish and maintain all bo…

Skills: Tour Delivery, Booking Management, SharePoint, Supplier Communication, Travel Documentation

Transforma Travel Group logo

Customer Experience and Bookings Coordinator

Transforma Travel Group

Melbourne, Victoria, Australia • Hybrid

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Entry level

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  • Full-time
  • Travel Opportunities, Professional Development, Training, Career Progression, Flexible Working Arrangements, Yoga
  • Posted 16d ago
  • ~40 hrs/week

Responsibilities

Coordinate international and domestic tour bookings, including quoting, itinerary delivery, and managing trip components. Act as the primary point of contact for clients and manage communication with suppliers and partners.

Requirements

Requires a passion for travel and the ability to manage high volumes of work. Experience in a travel-related role and proficiency in GDS and Microsoft Office are preferred.

Full job description

Your mission

  • Deliver international and domestic tours, including quotes and itinerary delivery

  • Upon confirmation, book all trip components for clients travelling under the LGT and TLA brands

  • Establish and maintain all booking records, communication, and relevant documents in SharePoint

  • Communicate with suppliers and partners for the information you need to quote and book

  • Track and manage tour timelines, working with the Senior Operations Officer to ensure all trip components are completed on schedule

  • Act as the primary point of contact for clients once a booking is made and handed over

  • Prepare and distribute final travel documentation by the agreed timeline

  • Handle client queries related to itinerary changes, ticketing, insurance queries, and contracts

  • Assist with airline quoting and flight logistics

Your profile

Behavioural & interpersonal:

  • A passion for travel, with hands-on travel experience
  • The ability to work with high volume, manage priorities and multitask
  • Reliable, adaptable, and willing to learn

Technical:

  • 1 to 2 years of experience
  • Experience in a travel-related role is preferred
  • The ideal candidate will also have GDS experience
  • Proficient with Microsoft Office
  • Full working rights in Australia
  • Based in Melbourne

Why us?

Latitude Group Travel is a world- leading global educational tour provider. A member of the Transforma Travel Group (TTG) family of brands, our company mission statement is to expand minds through transformative travel experiences.

This is a fantastic opportunity to work in a rapidly expanding educational travel team, with internationally minded colleagues who are passionate about the tours that we run!

We provide the opportunity to travel and experience the Latitude Group Travel itineraries both within Australia and internationally. We are committed to your professional development with opportunities for training, career progression, and travel experience.

Flexible working arrangements enable you to work alongside the team in our vibrant co-working space in South Yarra, and the convenience of working from home. Enjoy yoga, office breakfasts, convenient carparking and a leisurely walk from the train station.

About us

Transforma Travel Group is a leading youth travel company. Transforma’s family of brands create culturally enriching, off-the-beaten-track, and educational adventures for travellers and students alike. Across both our brands, our mission is the same: to expand minds through transformative travel experiences. The Dragon Trip is a leading tour provider for affordable adventure tours across the Americas & Asia; The Learning Adventure is a leading educational tour provider for school and university students, operating educational trips across the globe.

Transforma Travel Group has offices in Vietnam, China, South Korea, Portugal, UK, Australia; and remote teams spread across the world, including in Japan, UAE, Panama and EU. We currently have 120 employees and are expecting further growth in the coming years.

Related keywords

Customer ExperienceOperationsLGTGDSSharePointMicrosoft OfficeEducational TravelItinerary PlanningFlight LogisticsTour CoordinationTravel Industry

About Transforma Travel Group

LinkedInVisit site
Industry
Travel Arrangements
Company size
51-200 employees
Headquarters
London
LinkedIn followers
3,104

Transforma Travel Group is a leading youth travel company – paving the way for group adventure and educational tours worldwide. Our mission is simple - to expand minds through transformative travel experiences. We understand that travel isn’t just about visiting new places; it’s about cultural immersion, connecting with local communities, and embracing meaningful experiences with new people that leave a lasting impact. We know that travel has the power to shape who we are as people – and we want to harness that to create industry-leading adventure tours and market-leading educational trips for groups across the world.

Offices: London, GB · Ho Chi Minh City, VN · New York, US · Shanghai, CN · Dubai, AE

Transforma Travel GroupThe Dragon TripThe Coyote TripThe Learning AdventureYouth TravelEducational ToursAdventure Toursand Group Tours
View all jobs at Transforma Travel Group

About Transforma Travel Group

LinkedInVisit site
Industry
Travel Arrangements
Company size
51-200 employees
Headquarters
London
LinkedIn followers
3,104

Transforma Travel Group is a leading youth travel company – paving the way for group adventure and educational tours worldwide. Our mission is simple - to expand minds through transformative travel experiences. We understand that travel isn’t just about visiting new places; it’s about cultural immersion, connecting with local communities, and embracing meaningful experiences with new people that leave a lasting impact. We know that travel has the power to shape who we are as people – and we want to harness that to create industry-leading adventure tours and market-leading educational trips for groups across the world.

Offices: London, GB · Ho Chi Minh City, VN · New York, US · Shanghai, CN · Dubai, AE

Transforma Travel GroupThe Dragon TripThe Coyote TripThe Learning AdventureYouth TravelEducational ToursAdventure Toursand Group Tours
View all jobs at Transforma Travel Group

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