Greater London, England, United Kingdom · Hybrid
At Track24, our technology isn't just software, it is built to keep personnel safe, manage critical incidents, and help save lives in high-risk environments across the globe. We are looking for a sharp, ambitious, and cu…
Skills: Client support, Hardware logistics, Market research, Data analysis, Numeracy
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The role involves serving as the first point of contact for clients, managing hardware logistics, and conducting onboarding sessions. Additionally, the associate will support commercial growth through market research and assist with high-stakes client proposals.
Candidates should have customer-facing experience and strong analytical skills with a background in Maths, Computing, or STEM subjects. A passion for technology, hardware, and global safety is essential for this role.
We are looking for a sharp, ambitious, and curious Customer Solutions Associate to join our team. This isn't a typical support role. It is a high-impact, fast-moving launchpad combining frontline client support, rapidly evolving satellite & tracking hardware, and commercial market intelligence.
If you are looking for a role which will give you exposure to a range of different career paths across the commercial, technology and product spaces, as well as a role where your work directly contributes to keeping people safe, this is it.
Support Mission-Critical Operations: Serve as the first line of contact for clients relying on AtlasNXT, powering seamless client onboarding sessions and managing end-to-end hardware logistics (configuration, testing, dispatch).
Develop & Test Life-Saving Hardware: Get hands-on with state-of-the-art tracking, comms, and satellite devices. Evaluate new tech, build hardware guides, and research global suppliers.
Fuel Commercial Growth: Conduct market research to identify new industries, track competitor trends, support high-stakes client proposals (RFIs/RFPs), and help launch new commercial propositions.
Real Impact: Work with technology that actively protects lives worldwide.
Fast-Track Growth: Gain cross-functional experience across hardware, software, and strategy to accelerate your career.
Hybrid Flexibility: 1–2 days per week in the office (central London).
Personal Learning Budget: £400.00 annual Learnerbly budget.
Work from anywhere in the world: Up to 4 weeks per year working abroad using our digital nomad benefit.
Annual Leave: 25 days leave + Bank Holidays.
Locate, communicate, mitigate. A platform for keeping your people safe.
At Track24, we enable organisations to operate safely, securely, and efficiently — wherever risk is present in their operations. Our platform delivers real-time visibility, communication, and coordination across people, assets, and operations — enabling decision-makers to act quickly and confidently when it matters most. From day-to-day operations to high-pressure situations, our technology supports a wide range of use cases across sectors — helping teams stay connected, informed, and resilient, no matter the environment. Whether managing mobile workforces, securing critical assets, or coordinating dispersed teams, Track24 brings clarity and control to complex operational challenges. With over 20 years of experience in risk management and secure communications, we remain committed to innovating at the intersection of safety and technology — so our customers can focus on their mission, not the uncertainty around it.
Offices: 27-31 Clerkenwell Close, G.06 Clerkenwell Workshops, London, England, GB
Locate, communicate, mitigate. A platform for keeping your people safe.
At Track24, we enable organisations to operate safely, securely, and efficiently — wherever risk is present in their operations. Our platform delivers real-time visibility, communication, and coordination across people, assets, and operations — enabling decision-makers to act quickly and confidently when it matters most. From day-to-day operations to high-pressure situations, our technology supports a wide range of use cases across sectors — helping teams stay connected, informed, and resilient, no matter the environment. Whether managing mobile workforces, securing critical assets, or coordinating dispersed teams, Track24 brings clarity and control to complex operational challenges. With over 20 years of experience in risk management and secure communications, we remain committed to innovating at the intersection of safety and technology — so our customers can focus on their mission, not the uncertainty around it.
Offices: 27-31 Clerkenwell Close, G.06 Clerkenwell Workshops, London, England, GB
