City of Edinburgh, Scotland, United Kingdom · On-site
Customer Success Manager Edinburgh Wordsmith Wordsmith is building the legal operations platform for in-house teams, and we are growing fast. We believe in-house legal is becoming one of the most important functions in t…
Skills: Customer Success, Customer Support, Account Management, Onboarding, Communication
New York, New York, United States · On-site
Head of Sales Enablement - NYC New York Wordsmith Wordsmith is building the legal operations platform for in-house teams, and we are growing fast. We believe in-house legal is becoming one of the most important functions…
Skills: Sales Enablement, Strategy Development, Onboarding, Coaching, Product Marketing
London, England, United Kingdom · On-site
Account Executive - Enterprise UK&I Edinburgh or London Wordsmith Wordsmith is building the legal operations platform for in-house teams, and we are growing fast. We believe in-house legal is becoming one of the most imp…
Skills: Enterprise Sales, SaaS Sales, Stakeholder Management, Deal Strategy, Account Management
City of Edinburgh, Scotland, United Kingdom · Hybrid
Role overview You will own a domain and its features end to end: the problem, the product direction, the user experience, the launch, the adoption and the results. You will care deeply about whether what we ship works, w…
Skills: Product Ownership, UX Design, Data Analysis, Qualitative Research, Prototyping
London, England, United Kingdom · Hybrid
Partner Manager London Wordsmith Wordsmith is building the AI-enabled command centre for in-house legal teams. Our SI and consulting partners play a critical role in helping customers implement, customise, and get the mo…
Skills: Channel Partnerships, SI Alliances, Co-sell Strategy, Account Mapping, Partner Enablement
City of Edinburgh, Scotland, United Kingdom · Hybrid
I.T Security, Privacy & AI Governance Lead Edinburgh Wordsmith Wordsmith is building the AI-enabled command centre for in-house legal teams. Our customers are some of the most demanding enterprise legal departments in th…
Skills: IT Security Operations, Device Management, Identity And Access Management, Cloud Security, Incident Response
London, England, United Kingdom · Hybrid
Designer, Web & Brand Full-time · Edinburgh/London Wordsmith is building the AI platform for in-house legal teams. We take the work that used to mean expensive outside counsel and endless email threads and turn it into s…
Skills: Visual Design, UI Design, Motion Design, Interactive Design, Brand System Development
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The Customer Success Manager will lead the onboarding process for new clients and manage the shared customer inbox to ensure timely resolution of inquiries. They will also drive product adoption by identifying under-used features and providing training to ensure customers derive maximum value from the platform.
Candidates should have experience in customer-facing roles such as support, account management, or hospitality, with recent graduates being encouraged to apply. Strong organizational skills, a hands-on approach to problem-solving, and a clear, professional communication style are essential for this role.
Edinburgh
Wordsmith is building the legal operations platform for in-house teams, and we are growing fast.
We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.
Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.
We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.
More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.
We're hiring a Customer Success Manager to be the hands-on, day-to-day champion for our customers. This is not a quota-carrying role. Your job is to make customers successful: get them onboarded quickly, answer their questions, keep our shared inbox humming, and continually drive adoption of the product across their teams.
It's an early-career role with real responsibility from week one. You'll work directly with customers every day and see the direct connection between the work you do and the value they get — and, in turn, the revenue they retain and grow with us.
Onboard new customers and new business — run the enablement process that takes a freshly signed customer from kick-off to confident, active use of Wordsmith.
Answer customer support questions — be the first, friendly, fast response when customers need help, and see every question through to resolution.
Manage the shared customer inbox — own it end to end: triage, respond, route, and make sure nothing slips through the cracks.
Drive product adoption, constantly — spot dormant users and under-used features, run training sessions, share best practice, and turn every account into an engaged, healthy one.
Be the voice of the customer — feed what you hear back to the product and commercial teams so we build and sell the right things.
Experience in customer success, support, account management, hospitality, or any role where you looked after people. Recent graduates welcome.
Super hands-on with customers — you roll up your sleeves, get on the call, write the doc, chase the answer. You'd rather fix it than file it.
Commercially minded — you don't carry a quota, but you understand why adoption matters: engaged customers renew, grow, and become advocates. You connect your daily work to that outcome.
A clear, warm communicator — comfortable writing and speaking with customers all day, and able to make technical things feel simple.
Organised and reliable — you can juggle an inbox, a training schedule, and a list of follow-ups without dropping any of them.
Curious about AI and legal tech — you don't need a legal background, but you're excited to learn the product deeply and become a genuine expert in it.
We’re an in-office team. We work together because it makes us faster, sharper, and more effective. You should expect to be in the office our out visiting clients as your default.
This is a high performance environment. We set a high bar, move quickly, and expect people to take ownership of real problems.
There isn’t always a clear path. The people who do well here figure things out, stay close to the work, and keep pushing until they get to the right outcome.
This role requires patience, structure, and strong judgement. You’ll be trusted to run complex deals with a high degree of autonomy.
We’re in a period of strong momentum — growing quickly, winning new customers, and expanding into larger accounts.
The product is landing well, the market is ready, and the team is scaling to meet demand.
If you want to be in the room, close meaningful deals, and grow quickly in a high bar environment, this is one of the best places to do it.
AI SEO Platform to create authoritative content that ranks on Google and AI Search engines like Perplexity and ChatGPT
TheWordsmith.ai is the most robust AI SEO platform that lets you create helpful, authoritative content optimized for SEO and AI Search Engines like Perplexity and ChatGPT Search. Level-up your SEO with Custom GPTs, rich data, such as Google SERPs, Topic Research, and Real-time News, and automated internal linking enabled by Retrieval-Augmented Generation. We don't stop at creating SEO content. We give it legs by letting you effortlessly repurpose it across social media with one-click creation of posts, carousels, and video scripts from blog articles. Privacy and Transparency are at our core. Your company data and content remain yours - Company/brand information from the Custom GPT, your prompts, and your content are NEVER used for training LLMs. Your data remains yours and never gets retained by the LLM Full visibility into your data - The information you see in your workspace is all we use about your company and brand to create the Custom GPT. Edit it at any time and build as many Custom GPTs as you need
Offices: San Mateo, CA 94403, US
AI SEO Platform to create authoritative content that ranks on Google and AI Search engines like Perplexity and ChatGPT
TheWordsmith.ai is the most robust AI SEO platform that lets you create helpful, authoritative content optimized for SEO and AI Search Engines like Perplexity and ChatGPT Search. Level-up your SEO with Custom GPTs, rich data, such as Google SERPs, Topic Research, and Real-time News, and automated internal linking enabled by Retrieval-Augmented Generation. We don't stop at creating SEO content. We give it legs by letting you effortlessly repurpose it across social media with one-click creation of posts, carousels, and video scripts from blog articles. Privacy and Transparency are at our core. Your company data and content remain yours - Company/brand information from the Custom GPT, your prompts, and your content are NEVER used for training LLMs. Your data remains yours and never gets retained by the LLM Full visibility into your data - The information you see in your workspace is all we use about your company and brand to create the Custom GPT. Edit it at any time and build as many Custom GPTs as you need
Offices: San Mateo, CA 94403, US
