Philadelphia, Pennsylvania, United States · On-site
$110k–$120k/yr
Document Type: Job Description Position Title: Field Service Engineer 2 (FSE 2) Reports To: Field Service Manager Revised: 05/27/2025 Company Overview At Solutech, our mission is to ensure critical medical devices are al…
Skills: Electronic Engineering, Electro-mechanical Engineering, Hardware Troubleshooting, Software Debugging, Network Troubleshooting
Hartford, Connecticut, United States · On-site
$110k–$120k/yr
Document Type: Job Description Position Title: Field Service Engineer 2 (FSE 2) Reports To: Field Service Manager Revised: 05/27/2025 Company Overview At Solutech, our mission is to ensure critical medical devices are al…
Skills: Electronic Engineering, Electro-mechanical Engineering, Hardware Troubleshooting, Software Debugging, Network Troubleshooting
Grand Rapids, Michigan, United States · On-site
$110k–$120k/yr
Document Type: Job Description Position Title: Field Service Engineer 2 (FSE 2) Reports To: Field Service Manager Revised: 05/27/2025 Company Overview At Solutech, our mission is to ensure critical medical devices are al…
Skills: Electronic Engineering, Electro-mechanical Engineering, Hardware Troubleshooting, Software Debugging, Network Troubleshooting
Boise, Idaho, United States · On-site
$110k–$120k/yr
Document Type: Job Description Position Title: Field Service Engineer 2 (FSE 2) Reports To: Field Service Manager Revised: 05/27/2025 Company Overview At Solutech, our mission is to ensure critical medical devices are al…
Skills: Electronic Engineering, Electro-mechanical Engineering, Hardware Troubleshooting, Software Debugging, Network Troubleshooting
Woodinville, Washington, United States · On-site
$24/hr–$28/hr
Document Type: Job Description Position Title: Electronics Repair Technician Reports To: Ultrasound Parts Repair Manager Revised: 05/27/2025 Company Overview At Solutech, our mission is to ensure critical medical devices…
Skills: PCBA Repair, Component Level Diagnosis, Soldering, Digital Multimeters, Microscope Work
North Carolina, United States · On-site
Document Type: Job Description Position Title: Field Service Manager (FSM) Reports To: National Service Director Revised: 05/27/2025 Company Overview At Solutech, our mission is to ensure critical medical devices are alw…
Skills: People Management, Salesforce, Project Management, Analytical Skills, Interpersonal Communication
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The role involves performing on-site installation, repair, and maintenance of medical device hardware and software to minimize customer downtime. Responsibilities include diagnosing system failures, managing spare parts, and documenting service visits in company systems.
Candidates must have expert professional experience in electronic and electro-mechanical engineering and proficiency with PC-based systems. Physical requirements include the ability to lift 75 pounds and travel domestically and internationally.
Document Type: Job Description
Position Title: Field Service Engineer 2 (FSE 2)
Reports To: Field Service Manager
Revised: 05/27/2025
Company Overview
At Solutech, our mission is to ensure critical medical devices are always available to support the treatment and diagnosis of patients when they need it most. Our culture is driven by a shared commitment to making a positive impact—where a team of dedicated individuals goes above and beyond to make a real difference in people’s lives.
As part of our team, you'll have the unique opportunity to help shape the future of medical device services. If you want to be part of a team that’s truly making an impact in the healthcare industry, this is the perfect opportunity.
To make you a hero for your patients, we go the mile after the extra mile – We are the Solutionists of Solutech.
Functional Description
Operations apply to all field services (both contracted and billed service clients) and equipment services (planning, evaluations, removals, installations, disposals). Service is personal, requiring team members who possess a high level of professionalism, ethics, empathy, and interpersonal skills. Given the critical nature of the service we provide, it is imperative that our engineers get the support they need quickly and have confidence that the team is behind them. It is management’s commitment and responsibility to invest in the tools and resources (people included) necessary to achieve our service excellence in support of our team.
Success is defined and measured with one objective – REDUCE MEAN TIME TO REPAIR. “Mean time to repair” is defined as the total time (minutes/hours) taken to complete the following tasks:
This role is designed for Engineers who are trained and fully qualified to perform tasks necessary to maintain assigned equipment to manufacturer specifications. They are responsible for establishing and maintaining trust in their primary accounts. We will invest from the start of employment to develop the employee from a professional and technical aspect.
Scope of Outcomes
The core responsibilities for this position include:
Qualifications
Required qualifications include:
Preferred qualifications include:
Environmental and Physical Requirements
Formerly RSA and Summit Imaging, Solutech is the healthcare service, parts and maintenance professionals with 360° solutions for your Radiotherapy and Ultrasound problems. We’re here 24/7/365 to decrease your downtime and increase your uptime, big time. As in >97%. With no-cost tech support and ISO 13485:2016 and ISO 9001:2015 Quality Management Systems, we do the hard part so you can do the important part. The most trusted healthcare service and parts professionals in the industry with: • 49 years of collective equipment repair experience • 100,000+ pieces of equipment repaired • 300+ provider organizations trust us Solutech 5525 Granite Parkway, Suite 625 Plano, TX 75024 thesolutech.com [email protected]
Offices: 5525 Granite Pkwy, Plano, Texas 75024, US · 15000 Woodinville Redmond Road NE Building B Suite 800, Woodinville, WA 98072, US · 465 Forum Pkwy, Rural Hall, North Carolina 27045, US
Formerly RSA and Summit Imaging, Solutech is the healthcare service, parts and maintenance professionals with 360° solutions for your Radiotherapy and Ultrasound problems. We’re here 24/7/365 to decrease your downtime and increase your uptime, big time. As in >97%. With no-cost tech support and ISO 13485:2016 and ISO 9001:2015 Quality Management Systems, we do the hard part so you can do the important part. The most trusted healthcare service and parts professionals in the industry with: • 49 years of collective equipment repair experience • 100,000+ pieces of equipment repaired • 300+ provider organizations trust us Solutech 5525 Granite Parkway, Suite 625 Plano, TX 75024 thesolutech.com [email protected]
Offices: 5525 Granite Pkwy, Plano, Texas 75024, US · 15000 Woodinville Redmond Road NE Building B Suite 800, Woodinville, WA 98072, US · 465 Forum Pkwy, Rural Hall, North Carolina 27045, US
