Fayetteville, Arkansas, United States · On-site
$48k–$50k/yr
POSITION SUMMARY TheatreSquared seeks an Audience Services Manager to support the organization’s patron relationship management, audience data systems, marketing technology platforms, and box office operations. Reporting…
Skills: CRM Management, Tessitura, Email Marketing, Audience Analytics, Ticketing Operations
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Manage patron data systems and CRM administration while overseeing box office operations and audience services. The role focuses on leveraging analytics and marketing technology to improve patron engagement and the overall customer experience.
Requires three to five years of experience in CRM management, ticketing, or marketing technology, preferably within the performing arts or nonprofit sector. Strong analytical skills and experience supervising staff are essential, with Tessitura experience strongly preferred.
POSITION SUMMARY
TheatreSquared seeks an Audience Services Manager to support the organization’s patron relationship management, audience data systems, marketing technology platforms, and box office operations. Reporting to the Director of Marketing & Communications, this position serves as a key resource for TheatreSquared’s patron data and customer relationship systems while overseeing audience services operations through the Box Office Supervisor.
This role sits at the intersection of marketing, ticketing, analytics, and patron engagement. The Audience Services Manager plays an important role in helping TheatreSquared better understand, serve, and grow its audience while ensuring a positive patron experience across all points of contact.
KEY RESPONSIBILITIES
QUALIFICATIONS
COMPENSATION & BENEFITS
Compensation is commensurate with experience. This is a full-time, exempt position, with a salary range of $48,000 to $50,000 annually.
Full-time benefits include health, vision, and dental insurance, paid time off, paid parental leave, professional development support, employer-sponsored short-term disability, employer-sponsored term life insurance, and a voluntary 401(k) plan.
Remarkable Live Theatre.
TheatreSquared’s locally produced and nationally acclaimed productions reach more than 65,000 patrons each year. The company is Northwest Arkansas’s year-round professional resident theatre, offering a unique audience experience in an intimate setting. In 2011, TheatreSquared was recognized by the American Theatre Wing, founder of the Tony Awards, as one of the nation’s ten most promising emerging theatres. TheatreSquared’s audience includes tens of thousands of students and their teachers. The theatre partners with schools from Northwest Arkansas to the Delta Region, working to give students across Arkansas access to live performances and arts-based learning tools. A professional company, TheatreSquared employs trained artists from across the country to create its 320 annual performances and is contracted with Actors' Equity Association. The theatre is also Arkansas’s home for professional playwrights, developing scripts through the Arkansas New Play Festival and producing new works and world premieres each year. TheatreSquared recently completed a new, architecturally significant, permanent home for professional theatre in Northwest Arkansas. This 50,000 square-foot cultural landmark unites two intimate theatres, rehearsal space, a three-level commons and café, outdoor gathering spaces, production workshops, offices, and artists’ apartments. Campaign efforts are in their closing phase — learn more at ournextstage.org. Since its founding 2005, TheatreSquared’s work has remained rooted in its founding vision, that “theatre—done well and with passion—can transform lives and communities.”
Offices: 477 W Spring St, Fayetteville, Arkansas 72701, US
Remarkable Live Theatre.
TheatreSquared’s locally produced and nationally acclaimed productions reach more than 65,000 patrons each year. The company is Northwest Arkansas’s year-round professional resident theatre, offering a unique audience experience in an intimate setting. In 2011, TheatreSquared was recognized by the American Theatre Wing, founder of the Tony Awards, as one of the nation’s ten most promising emerging theatres. TheatreSquared’s audience includes tens of thousands of students and their teachers. The theatre partners with schools from Northwest Arkansas to the Delta Region, working to give students across Arkansas access to live performances and arts-based learning tools. A professional company, TheatreSquared employs trained artists from across the country to create its 320 annual performances and is contracted with Actors' Equity Association. The theatre is also Arkansas’s home for professional playwrights, developing scripts through the Arkansas New Play Festival and producing new works and world premieres each year. TheatreSquared recently completed a new, architecturally significant, permanent home for professional theatre in Northwest Arkansas. This 50,000 square-foot cultural landmark unites two intimate theatres, rehearsal space, a three-level commons and café, outdoor gathering spaces, production workshops, offices, and artists’ apartments. Campaign efforts are in their closing phase — learn more at ournextstage.org. Since its founding 2005, TheatreSquared’s work has remained rooted in its founding vision, that “theatre—done well and with passion—can transform lives and communities.”
Offices: 477 W Spring St, Fayetteville, Arkansas 72701, US
