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Jobs at The Corporation of Massey Hall and Roy Thomson Hall (Now Hiring) — 4 open

The Corporation of Massey Hall and Roy Thomson Hall logoThe Corporation of Massey Hall and Roy Thomson Hall

Part-time Food and Beverage Staff

Hybrid

$18/hr

Entry level

Part Time Food and Beverage StaffReports To: Manager, Bars and Concessions Direct Reports: None Department: Food and Beverage Location: Downtown TorontoVacancy Status: This posting is for a current vacancy on our team Ap…

Skills: Customer Service, Communication, Teamwork, Problem Solving, Attention To Detail

The Corporation of Massey Hall and Roy Thomson Hall logoThe Corporation of Massey Hall and Roy Thomson Hall

Part-time Front of House Staff/ Usher

On-site

$18/hr

Entry level

Usher Reports To: Front of House Manager Location: Downtown Toronto Vacancy Status: This posting is for a current vacancy on our team Application Deadline: July 12th, 2026 About Us The Corporation of Massey Hall and Roy …

Skills: Customer Service, Communication Skills, Crowd Control, Conflict Resolution, Professionalism

The Corporation of Massey Hall and Roy Thomson Hall logoThe Corporation of Massey Hall and Roy Thomson Hall

MANAGER, FACILITIES

Toronto, Ontario, Canada · On-site

$75k–$85k/yr

Senior

Reports To: VP, Facilities Department: Building Operations Location: Downtown Toronto (On-site) Vacancy Status: This posting is for a current vacancy on our team Hiring Salary Range: $75k-$85k Application Deadline: July …

Skills: Building Operations Management, HVAC Systems, Preventative Maintenance, Contractor Coordination, Budget Monitoring

The Corporation of Massey Hall and Roy Thomson Hall logoThe Corporation of Massey Hall and Roy Thomson Hall

ADVANCEMENT OPERATIONS ASSOCIATE

Toronto, Ontario, Canada · Hybrid

$55k–$60k/yr

Mid level

Advancement Operations AssociateReports To: Manager, Advancement Operations Department: Advancement GroupLocation: Downtown Toronto (Hybrid)Vacancy Status: This posting is for a current vacancy on our teamApplication Dea…

Skills: Tessitura, Data Administration, Gift Processing, Charitable Tax Receipting, Financial Reporting

The Corporation of Massey Hall and Roy Thomson Hall logo

Part-time Food and Beverage Staff

The Corporation of Massey Hall and Roy Thomson Hall

Hybrid

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Entry level

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  • $18/hr
  • Part-time
  • professional certificate
  • Posted 1d ago
  • ~20 hrs/week

Responsibilities

Provide professional guest service and ensure the efficient operation of bars and concessions during events. Responsibilities include alcohol service, maintaining cleanliness according to health regulations, and managing cash deposits.

Requirements

Candidates must have previous food and beverage experience and a valid Smart Serve Certification. Flexibility to work a variable schedule of days, evenings, and weekends is required.

Full job description

Part Time Food and Beverage Staff

Reports To: Manager, Bars and Concessions 
Direct Reports: None 

Department:  Food and Beverage 

Location:  Downtown Toronto

Vacancy Status:  This posting is for a current vacancy on our team

Application Deadline: July 12th 2026

About Us 

The Corporation of Massey Hall and Roy Thomson Hall is a registered charity that operates two of Toronto’s most iconic venues: Roy Thomson Hall and Allied Music Centre—home to legendary Massey Hall, TD Music Hall, Allied Music Centre Theatre, Deane Cameron Recording Studio, and more. Guided by a professional management team and volunteer Board of Governors, the Corporation is dedicated to enriching communities through the cultural, social, and economic power of music. The Corporation is actively engaged in Artist Development and Education & Community Engagement initiatives as an investment in the next generation of artists and audiences.

 

Position Overview

We are currently looking for additional Bar Staff to join our Food & Beverage Team. The Food and Beverage team is responsible for providing personable, professional guest service, ensuring guest safety, and contributing to the efficient operation of the lounge, sponsor bar area and all other areas of the Food and Beverage Department during shows/events.

Key Responsibilities

Guest Service

  • Provide quality customer service to guests including but not limited to greeting guests by name, identifying any needs that they may have and seeing to them
  • Proactively maintain current knowledge of upcoming events, and services/facilities available at the Halls and surrounding areas to be able to expertly respond to guest’s questions
  • Ensure responsible service of alcohol
  • Assist in the set-up of the lounge and sponsor bars and concessions, ensure adequate supplies are available prior to each performance or event
  • Adhere to, communicate, and enforce all lounge policies
  • Support staff in selling bar and concession items, minimizing wastage and spillage; help with clearing dirty glassware from sponsor areas
  • Help maintain cleanliness of sponsor bar and concession areas in accordance with Ontario Health regulations and the Corporation’s policies
  • Resolve guest complaints and if necessary, escalate to management
  • Ensure cleanliness and readiness of assigned areas prior to event
  • Provide feedback to management with respect to guest comments and concerns
  • Ensure assistance for guests with special needs
  • Help with the washing of glassware and restocking sponsor bars at end of every shift
  • Complete Stock Sheets and cash deposit information at the end of shift
  • Return unused stock to appropriate storage areas at each workstation in accordance with security procedures and Corporation’s policies
  • Report any items requiring cleaning and/or repair immediately to lounge coordinator or management
  • Identify potential problems and report to management, developing solutions wherever possible
  • Other duties as required


Guest Safety

  • Maintain a current, in-depth knowledge of emergency procedures and be prepared to coordinate emergency evacuations or respond to guest incidents
  • Ensure that no unsafe conditions exist in assigned area and make changes as required
  • Ensure a safe traffic flow is maintained in all public areas
  • Enforce the assigned room capacities of the lounge and all other areas


Leadership

  • Act as a positive role model for other staff with respect to professionalism, guest service and teamwork
  • Ensure you are informed of specific details of each event
  • Work with team members, Front of House managers and supervisors to coordinate activities and maximize the efficiency of operations


Qualifications

  • Previous food and beverage service experience with payment handling 
  • Valid Smart Serve Certification
  • Catering experience an asset
  • Friendly, outgoing disposition toward patrons and co-workers
  • Dedication to excellence and superior customer service essential
  • Professional manner with excellent communication and people skills
  • Flexibility required, average 15-20 hours weekly, day, evening and weekend shifts required, if there are shows on both Saturday and Sunday, employees are required to work one of the days
  • Be available to work at least 50% plus 1 (one) of the shows and events scheduled each week (a combination of days, evenings, weekends, and holidays


Core Competencies 

  • Customer Service 
  • Communication 
  • Teamwork 
  • Problem Solving 
  • Attention to Detail 
  • Time Management 
  • Cash and POS Handling 
  • Adaptability 
  • Bartending 
  • Food Safety Compliance 
  • Conflict Resolution

 

Work Conditions

  • Work flexible schedule, including day, evening, weekend hours and holidays, as required
  • Manual dexterity required to operate computer screens, POS and peripherals
  • Interacts with patrons, employees and management
  • Moderate-high levels of considerable mental concentration
  • Sitting, standing, lifting and walking on occasions to both venues


Additional Information (if applicable): This role is based in Toronto with a combination of remote work and on-site presence at Roy Thomson Hall, and Allied Music Centre. Evening and weekend availability will be required depending on event schedules.

The Corporation of Massey Hall and Roy Thomson Hall values diversity and is an equal opportunity employer. Applicants requiring accommodation at any stage of the recruitment process should contact the Human Resources Department. The Corporation is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.




Related keywords

Smart Serve CertificationPOSFood And BeverageHospitalityGuest ServicesAlcohol ServiceOntario Health RegulationsCateringCash HandlingEvent OperationsConcessionsBartending

About The Corporation of Massey Hall and Roy Thomson Hall

LinkedInVisit site

A not-for-profit charitable organization operating two of Canada’s premier concert halls.

Industry
Performing Arts
Company size
201-500 employees
Headquarters
Toronto, ON
LinkedIn followers
6,744

The Corporation of Massey Hall and Roy Thomson Hall is a not-for-profit charitable organization operating two of Canada’s premier concert halls. Showcasing the world’s greatest performers in all disciplines, the Halls are also prominent venues for diverse activities in the business and entertainment district of downtown Toronto. Massey Hall opened in 1894 as a gift to the city of Toronto from the Massey family. Roy Thomson Hall, which opened in 1982, is the home of the Toronto Symphony Orchestra, premier venue for the gala screenings of the Toronto International Film Festival and the venue of choice for corporate events throughout the year. It is named in memory of Roy Thomson, Lord Thomson of Fleet following a naming gift to the hall by the Thomson family. The Corporation of Massey Hall and Roy Thomson Hall is managed by a professional management team with a volunteer Board of Governors. The mission is: •to provide a world-renowned environment to showcase international arts and entertainment; •to provide public space for the cultural and corporate communities of the Greater Toronto Area; •to support the development of Canadian talent; •to increase and enhance our worldwide profile as a leader in the arts community through our professionalism and programming; and to be operationally self-sufficient

Offices: 60 Simcoe St, Toronto, ON M5J 2H5, CA · 178 Victoria St, Toronto, ON M4B 1T7, CA

Landmark Concert and Event Venue RentalsSupporting the Development of Canadian TalentCorporate Eventsand Providing Public Space for the Cultural and Corporate Communities of the Greater Toronto AreaPerforming ArtsConcertsHospitalityTicketingRetailMusic
View all jobs at The Corporation of Massey Hall and Roy Thomson Hall

About The Corporation of Massey Hall and Roy Thomson Hall

LinkedInVisit site

A not-for-profit charitable organization operating two of Canada’s premier concert halls.

Industry
Performing Arts
Company size
201-500 employees
Headquarters
Toronto, ON
LinkedIn followers
6,744

The Corporation of Massey Hall and Roy Thomson Hall is a not-for-profit charitable organization operating two of Canada’s premier concert halls. Showcasing the world’s greatest performers in all disciplines, the Halls are also prominent venues for diverse activities in the business and entertainment district of downtown Toronto. Massey Hall opened in 1894 as a gift to the city of Toronto from the Massey family. Roy Thomson Hall, which opened in 1982, is the home of the Toronto Symphony Orchestra, premier venue for the gala screenings of the Toronto International Film Festival and the venue of choice for corporate events throughout the year. It is named in memory of Roy Thomson, Lord Thomson of Fleet following a naming gift to the hall by the Thomson family. The Corporation of Massey Hall and Roy Thomson Hall is managed by a professional management team with a volunteer Board of Governors. The mission is: •to provide a world-renowned environment to showcase international arts and entertainment; •to provide public space for the cultural and corporate communities of the Greater Toronto Area; •to support the development of Canadian talent; •to increase and enhance our worldwide profile as a leader in the arts community through our professionalism and programming; and to be operationally self-sufficient

Offices: 60 Simcoe St, Toronto, ON M5J 2H5, CA · 178 Victoria St, Toronto, ON M4B 1T7, CA

Landmark Concert and Event Venue RentalsSupporting the Development of Canadian TalentCorporate Eventsand Providing Public Space for the Cultural and Corporate Communities of the Greater Toronto AreaPerforming ArtsConcertsHospitalityTicketingRetailMusic
View all jobs at The Corporation of Massey Hall and Roy Thomson Hall

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