San Francisco, California, United States · Hybrid
$107k–$107k/yr
The Technology Manager will be responsible for a wide range of technical support needs and projects, which includes providing direct support to staff, applicants, and grantees, as well as vendor management and oversight …
Skills: Salesforce Administration, Technical support, Vendor management, Operations coordination, Customer service
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Technology Manager will oversee technical support, vendor management, and the maintenance of the Salesforce-based grants management system. They will ensure the stability of the grantmaking pipeline while providing empathetic support to staff across multiple locations.
Candidates must have at least three years of experience as a Salesforce Administrator in an operations or technical support role within a nonprofit or philanthropic organization. The role requires a highly organized individual with strong customer service skills and the ability to manage complex, case-by-case technical processes.
The Technology Manager will be responsible for a wide range of technical support needs and projects, which includes providing direct support to staff, applicants, and grantees, as well as vendor management and oversight of buildouts and implementations within our Salesforce-based grants management system.
We are seeking a highly organized, administrative level multi-facetted tech expert with extensive Salesforce experience. The Technology Manager will support ten staff who work remotely and on site in two office locations (San Francisco, CA and Annapolis, MD).
A minimum of three years’ experience in the following areas is required:
The successful candidate provides technical support with empathy and kindness, with a keen eye towards customer service. You are calm, grounded, and patient, even when faced with numerous requests from people with a wide range of technical expertise.
The candidate will be coming into a tech stack that is solid, well-developed, and highly functioning. With an effective and efficient grantmaking process built on Salesforce and Smartsheet, including numerous integrations and apps, what we have is working well for us. We have extensive documentation in place for processes, including tech admin tasks. Maintaining these systems is the key to success.
Our main priority is keeping the high volume grants pipeline flowing with as little disruption as possible. We favor stability over fast paced innovation just to use the newest, flashiest tool. We consider ourselves human-oriented and do not lean on AI for any aspect of our work.
Due to the nature of our personal and nuanced approach to grantmaking, automation can only go so far. Many tasks and processes must be tackled on a case-by-case basis, which requires systems that are flexible enough to accommodate exceptions. We seek to have technology serve our processes, rather than limit or impede us by being overly rigorous or rule bound.
This position at The Campbell Foundation provides a unique opportunity for you to utilize your technical skills and knowledge to support grantmaking that helps communities thrive.
The Campbell Foundation provides opportunities to help our new Technology Manager be successful in their role, including:
We are most interested in candidates whose values align with the Foundation, who have a deep interest in learning about philanthropy, and who have diverse backgrounds that would contribute meaningfully to the Foundation’s work.
The Campbell Foundation supports organizations in their work to create more equitable and liveable communities.
Offices: 410 Severn Avenue, Suite 210, Annapolis, MD 21403, US · 1450 Sutter Street #510, SAN FRANCISCO, California 94109, US
The Campbell Foundation supports organizations in their work to create more equitable and liveable communities.
Offices: 410 Severn Avenue, Suite 210, Annapolis, MD 21403, US · 1450 Sutter Street #510, SAN FRANCISCO, California 94109, US
