Wilmington, Massachusetts, United States · Hybrid
$125k–$172k/yr
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end sys…
Skills: Content Strategy, Knowledge Management, Technical Writing, CCMS, Information Architecture
Bradford Township, Pennsylvania, United States · On-site
$71k–$98k/yr
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end sys…
Skills: PLC Troubleshooting, VFD Diagnostics, Electrical Troubleshooting, Mechanical Troubleshooting, Robotics Maintenance
United States · Remote OK
$125k–$172k/yr
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end sys…
Skills: Strategic Advising, Employee Relations, Organizational Design, Performance Management, Employment Law
Wilmer, Texas, United States · On-site
$87k–$120k/yr
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end sys…
Skills: Maintenance Leadership, Electro-mechanical Troubleshooting, Preventive Maintenance, CMMS, PLC
United States · Hybrid
$125k–$172k/yr
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end sys…
Skills: Construction Management, Automation Installation, Contractor Management, Project Management, Data Analysis
Wilmington, Massachusetts, United States · On-site
$20/hr–$28/hr
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end sys…
Skills: Material Handling, Shipping and Receiving, SAP S/4 Hana EWM, Forklift Operation, Inventory Control
United States · Remote OK
$87k–$120k/yr
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end sys…
Skills: AutoCAD, 2D Design, Steel Structures, Revit, Project Management
United States · Remote OK
$125k–$172k/yr
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end sys…
Skills: Solutions Engineering, Warehouse Automation, AutoCAD, Data Modeling, Financial Analysis
Woodland, California, United States · On-site
$71k–$98k/yr
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end sys…
Skills: Leadership, Operations Management, OSHA Compliance, KPI Reporting, Staffing
Wilmington, Massachusetts, United States · On-site
$25/hr–$35/hr
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end sys…
Skills: SAP EWM, Warehouse Management, Inventory Control, Logistics, Shipping and Receiving
Wilmington, Massachusetts, United States · On-site
$149k–$205k/yr
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end sys…
Skills: Technical Program Management, Hardware Development Lifecycle, Cross-functional Leadership, Risk Management, Budget Management
Ho Chi Minh City, Vietnam · On-site
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end sys…
Skills: Sourcing, Candidate Screening, Interviewing, Stakeholder Management, Recruitment Marketing
Las Vegas, Nevada, United States · On-site
$31/hr–$34/hr
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end sys…
Skills: PLC Troubleshooting, Electro-mechanical Repair, Robotic Calibration, CMMS, OSHA Compliance
Milpitas, California, United States · On-site
$171k–$233k/yr
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end sys…
Skills: Control Algorithms, Sensor Fusion, C++, Embedded Coding, Autonomous Navigation
Joliet, Illinois, United States · On-site
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end sys…
Skills: Mechanical Automation, HMI Operation, System Inspection, Robot Recovery, Preventative Maintenance
United States · Remote OK
$87k–$120k/yr
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end sys…
Skills: Cost Modeling, Lifecycle Analysis, Financial Modeling, Parametric Cost Estimating, Regression Analysis
Las Vegas, Nevada, United States · On-site
$71k–$98k/yr
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end sys…
Skills: Leadership, Operations Management, Staffing, Performance Management, KPI Reporting
United States · On-site
$71k–$98k/yr
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end sys…
Skills: System Performance Analysis, Statistical Techniques, Data Analysis, Problem Solving, Jira
Las Vegas, Nevada, United States · On-site
$24/hr–$26/hr
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end sys…
Skills: Mechanical Automation, HMI Operation, System Maintenance, Robot Recovery, Preventative Maintenance
Wilmer, Texas, United States · On-site
$104k–$149k/yr
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end sys…
Skills: Operational Excellence, Production Management, Financial Management, Performance Management, Root Cause Analysis
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Lead the transformation of technical publications into a strategic, data-driven customer enablement capability. Manage a team of technical writers to build a structured knowledge layer integrated with training, support, and AI-driven workflows.
Requires a Bachelor's degree in a technical or communication field and at least 8 years of experience in technical documentation or knowledge management. Must have 2 years of leadership experience and hands-on expertise with CCMS tools like Paligo or MadCap Flare.
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
As the Manager of Documentation, you will transform our traditional technical publications into a modern, system-driven customer enablement capability. Sitting within the Field Learning Center of Excellence (COE), you will shift the team from simple content production to a strategic, data-driven operation.
In this role, you will build and govern a structured knowledge layer that deeply integrates with training, technical support, and product delivery, ensuring our documentation is optimized for scalable search, automation, and AI-driven workflows.
The Field Learning COE is a part of the Human Resource organization which defines and scales the learning ecosystem that powers customer and field enablement. By integrating curriculum architecture, content development, and field feedback loops, it ensures training is aligned, consistent, and directly tied to performance and business impact.
Drive Strategy: Define and lead product documentation strategies aligned with Learning COE goals to improve customer onboarding, adoption, and time-to-competency.
Unify Enablement: Integrate documentation with training curricula, certifications, and field readiness programs to serve as an embedded performance support layer.
Optimize Portals: Partner cross-functionally to improve the structure, navigation, and discoverability of customer-facing knowledge portals.
Enhance Search & AI: Leverage search optimization, usability best practices, and AI-enabled delivery to maximize case deflection for Technical Support.
Global Scalability: Establish scalable translation and localization workflows aligned with regional requirements and global product releases.
Maintain Compliance: Build governance frameworks for content lifecycle management, version control, and audit readiness for safety-critical or regulated content.
Track Metrics: Define and monitor KPIs (e.g., content usage, search success, case deflection) to continuously improve the documentation ecosystem.
Innovate with AI: Identify and implement opportunities to leverage AI and automation for reliable, scalable content workflows.
Lead & Coach: Manage and develop a high-performing team of technical writers and content contributors.
Elevate Standards: Establish modern operating models, workflows, and standards focused on content reuse and continuous improvement.
Bachelor’s degree in Technical Communication, Engineering, Computer Science, Information Science, Education, or a related field (or equivalent practical experience). Advanced degrees or certifications in Knowledge Management a plus.
Minimum 8 years in technical documentation, content strategy, or knowledge management within complex technical environments. 2 years' experience leading a team
Proven track record of managing and developing technical writing teams.
In-depth, hands-on experience with the implementation and day-to-day management of Component Content Management Systems (CCMS) like Paligo or MadCap Flare, as well as structured content models, information architecture, and taxonomy.
Familiarity with AI-assisted content workflows, automation, and global localization programs.
Strong cross-functional relationship-building skills, with the ability to influence without direct authority across Product, Engineering, and Support.
Hybrid schedule (minimum 3 days per week in office) based in Wilmington, MA office
Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
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Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $125,000.00 - $171,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.Reinvent the warehouse®. Reimagine the supply chain®.
Symbotic® (Nasdaq: $SYM) is an automation technology leader reimagining the supply chain with its end-to-end, A.I.-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-generation technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce, the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
Offices: 200 Research Drive, Wilmington, MA 01887, US
Reinvent the warehouse®. Reimagine the supply chain®.
Symbotic® (Nasdaq: $SYM) is an automation technology leader reimagining the supply chain with its end-to-end, A.I.-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-generation technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce, the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
Offices: 200 Research Drive, Wilmington, MA 01887, US
