Big E's is a fast-paced, high-energy workplace, with endless opportunities for skill development and advancement. Come join the best team in the Food and Beverage and the Hospitality Industries! FOH Manager As FOH Manage…
Skills: Front Of House Management, Staff Scheduling, Inventory Management, Guest Relations, Service Recovery
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Full-time
high school
Hotel And Restaurant Discounts, Earned Paid Time Off, Health Insurance, Vision Insurance, Dental Insurance, Life Insurance
Posted 17d ago
Apply by Sep 9
~40 hrs/week
Responsibilities
Responsible for managing Front of House operations to ensure high guest satisfaction and adherence to company standards. Duties include scheduling personnel, managing inventories, and leading team members to maintain operational excellence.
Requirements
Requires a high school diploma or equivalent and at least one year of job-related experience. Must obtain or possess ServSafe Food, CPR, and TIPS certifications.
Full job description
Big E's is a fast-paced, high-energy workplace, with endless opportunities for skill development and advancement. Come join the best team in the Food and Beverage and the Hospitality Industries!
FOH Manager As FOH Manager you would be responsible for service and management of the Front of the House in a manner most pleasing to guests, while following Suburban Inns’ Core Values, Suburban Inns/Big E’s standards, and local health department standards Benefits Include:
Hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Advancement and professional growth opportunities
Monetary recognition program
Monetary referral program
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Essential Functions
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Schedule Front of House (FOH) personnel according to labor guidelines established by the Restaurant Manager
Ensure the correct appearance, cleanliness, and safety of FOH areas, equipment, and fixtures
Complete monthly inventories, pricing, cost controls, requisitioning, and issuing for beer and liquor
Maintain high levels of guest satisfaction
Maintain a presence on the floor to help drive staff engagement and create the ultimate guest experience
Conduct table touches to 100% of tables serviced
Assist in service of guests as needed
Generate, carry-out, and follow-through on all service recovery efforts
Develop and implement side work, opening, and closing procedures that adhere to SI/Big E’s standards and safety protocols
Lead, Manage, and Hold Team Members accountable to the standards of employment and job performance set by the core values of Suburban Inns and Big E’s. Discipline Team Members as needed, according to Suburban Inns’ policies
Ensure all FOH Team Members are TIPS and/or ServSafe certified
Monitor FOH Team Member hours to ensure compliance with posted schedules
Review and approve payroll for FOH Team Members, ensuring that hours and payable items input are accurate and adhere to the appropriate labor laws
Make cuts at the end of the night that align with our guest service standards and labor cost goals
Prepare reports and schedules and perform other administrative duties
Ensure that the dining room areas are secure at the end of the business day
Maintain positive, open communication with the Back of House
Attend scheduled staff meetings
Follow all Suburban Inns Processes
Exhibit regular and recurrent attendance records
Other duties as requested by management
Position Requirements Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, record keeping, or word processing. Good communication skills Formal Education and Job-Related Experience: High School Diploma or equivalent related experience required. One-year job-related experience License, Registration, and/or Certification Required: ServSafe Food, CPR, and TIPS Certifications (May be completed upon hire) Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs Required Travel: Position may require travel to other Suburban Inns properties, client locations, or other locations Uniform and Appearance Guidelines Uniform: Professional attire according to Suburban Inns guidelines. Shoes need to be closed-toed and non-slip. Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with Suburban Inns business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
Founded in 1979, Suburban Inns develops, owns and operates award-winning hotels and restaurants in Holland, Grand Rapids, and Midland. Its hotels consistently rank in the top tier in their franchises for customer service and quality, winning some of the top awards in North America. At Suburban Inns “every employee is empowered to exceed your expectations!”® We are proud of our teammates and if you are interested in learning more about hospitality then Join the Inn Crowd®.
Offices: 3380 Highland Dr, Hudsonville, Michigan 49426, US · 121 E 8th St, Holland, Michigan 49423, US · 12381 Felch St, Holland, Michigan 49424, US · 12427 Felch St, Holland, Michigan 49424, US · 2321 E Beltline Ave SE, Grand Rapids, Michigan, US
Hotel ManagementHotel Development & ConstructionFood and Beverage Managementand Sales & MarketingFood and Beverage
Founded in 1979, Suburban Inns develops, owns and operates award-winning hotels and restaurants in Holland, Grand Rapids, and Midland. Its hotels consistently rank in the top tier in their franchises for customer service and quality, winning some of the top awards in North America. At Suburban Inns “every employee is empowered to exceed your expectations!”® We are proud of our teammates and if you are interested in learning more about hospitality then Join the Inn Crowd®.
Offices: 3380 Highland Dr, Hudsonville, Michigan 49426, US · 121 E 8th St, Holland, Michigan 49423, US · 12381 Felch St, Holland, Michigan 49424, US · 12427 Felch St, Holland, Michigan 49424, US · 2321 E Beltline Ave SE, Grand Rapids, Michigan, US
Hotel ManagementHotel Development & ConstructionFood and Beverage Managementand Sales & MarketingFood and Beverage
