San Francisco, California, United States · On-site
SUMMARY: The Retail Shift Lead plays a key role in ensuring the smooth operation of the retail location during their assigned shift. The shift lead is the point of contact for Budtender and customer questions. The role f…
Skills: Customer Service, Inventory Management, POS Systems, Cash Handling, Staff Supervision
Salinas, California, United States · On-site
SUMMARY: The Cultivation Irrigator is responsible for ensuring plants receive the correct amount of water and nutrients at every growth stage, supporting healthy development and strong yields. This role monitors irrigati…
Skills: Irrigation Management, Nutrient Mixing, Plant Care, pH/EC Monitoring, PRIVA
Salinas, California, United States · On-site
The IPM Technician supports the facility’s organic Integrated Pest Management program by monitoring plant health, identifying pest and disease risks, and safely applying approved treatments in accordance with state…
Skills: Integrated Pest Management, Plant Health Monitoring, Chemical Mixing, Biological Controls, Pesticide Application
San Jose, California, United States · On-site
>>>THIS POSITION IS FOR OUR REDWOOD CITY LOCATION<<< SUMMARY: The Delivery Driver/Budtender is responsible for collecting, routing, and delivering customer orders placed via web and phone channels, ensuring exemplary cus…
Skills: Cash Handling, Customer Service, Cannabis Product Knowledge, Route Optimization, POS Systems
San Francisco, California, United States • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Retail Shift Lead ensures smooth daily operations by overseeing staff, managing inventory, and providing excellent customer service. They are responsible for opening and closing duties, cash handling, and maintaining venue cleanliness.
Candidates must be 21+ years old with a high school diploma and 1-3 years of retail or customer service experience. Proficiency in Microsoft Excel and the ability to pass a criminal background check are required.
SUMMARY:
The Retail Shift Lead plays a key role in ensuring the smooth operation of the retail location during their assigned shift. The shift lead is the point of contact for Budtender and customer questions. The role focuses on providing excellent customer service, inventory management, and promoting a positive work environment.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (the list is not all inclusive)
Provides excellent customer experience.
Accurately log customer in computer systems.
Accurate records customer transactions in POS system.
Ensure all technology platforms are updated with our the most current information (specials, events, marketing materials).
Handles all returns, exchanges and employee purchases.
Ensures inventory controller is notified of all returns so this may be communicated to the vendor and product replaced or credit given.
Ensures all opening and closing duties are completed and the venue is completely secured before departing at night or opening in the morning.
Ensures that all phases of the customer experience remain seamless and exceed their expectations.
Appropriately authorizes discounts and other changes on sales receipts.
Ensures all display cases have uniform offerings and accurate labeling.
Executes marketing efforts as directed by the Retail Leadership team.
Ensures proper ambiance and cleanliness within venue at all times.
Keeps up to date on locations daily/weekly sales, promotions, and discounts.
Assists in the training of new employees or processes.
Oversees the floor to ensure staff is on task at all times.
Maintains proper cash-handling procedures at all times.
Accurately distributes cash tips to tip-pooling employees.
Accurately accounts for all cash and points out cash variances.
Reports personnel issues to manager.
Other duties as assigned
CORE COMPETENCIES
Aligns and complies with company policies, procedures, and values.
Understands and adheres to all city and state cannabis regulations.
Maintains professionalism in appearance, approach, and communication.
Must be able to adapt to a changing work environment.
Ability to work effectively with colleagues and other departments.
Willingness to assist and support team members to achieve common goals.
Ability to identify customer needs to match them with suitable products.
Ability to use inventory management software and other retail tools.
Excellent interpersonal and communication skills.
Strong organizational and problem-solving skills.
Ability to multitask and prioritize in a fast-paced environment.
Ability to provide a welcoming environment for all customers.
Must be able to:
Perform job functions with attention to detail, speed, and accuracy
Prioritize and organize
Be a clear thinker, remain calm, and resolve problems using good judgment
Follow directions thoroughly
Understand guest needs
Work cohesively and professionally with co-workers
Must be motivated, hardworking, and passionate about cannabis. This position requires someone who is a strong multitasker with the ability to handle multiple duties and responsibilities.
Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by supervisor. Including the capacity to support other departments, ensuring seamless collaboration and responsiveness to organizational needs.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
Constantly: Walking, standing, grasping/gripping, bending/stooping/squatting, finger dexterity, POS input, coordination of hand and eye.
Frequently: Face contact with customers and staff
Occasionally: Reaching above shoulder height, lifting 50 lbs., ability to do push/pull motions, with accommodations upon request.
Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion
Occasionally: Overnight shifts between the hours of 9pm-5am
EDUCATION AND EXPERIENCE REQUIRED
High school diploma or GED
Prior retail or customer service experience (1-3 years)
Knowledgeable in Microsoft Word, with advanced knowledge in Excel
Must be 21+ years old and pass a criminal background check requirement
We're dedicated to elevating the heritage of the California Cannabis market and making an indelible mark.
StateHouse Holdings is a leading vertically integrated Cannabis company bringing together best-in-class retail brands, cultivation and a premium retail experience.
We're dedicated to elevating the heritage of the California Cannabis market and making an indelible mark.
StateHouse Holdings is a leading vertically integrated Cannabis company bringing together best-in-class retail brands, cultivation and a premium retail experience.
