Nashville, Tennessee, United States · Hybrid
$67k–$112k/yr
Job Summary and Mission The Major Incident Manager I is a dedicated resource, in the 24x7 Starbucks Technology Operations Center, performing the Starbucks Major Incident Management function. This position contributes to …
Skills: Incident management, ITSM, Communication, Problem-solving, Incident escalation
Minden, Nevada, United States · On-site
$108k–$162k/yr
Now Brewing – manager, Distribution Operations! #tobeapartner Shift: 2nd Shift Monday-Thursday 5 PM-3:30 AM From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and…
Skills: Distribution management, Team building, Leadership, Budgeting, Quality assurance
Lexington, Kentucky, United States · On-site
$59k–$82k/yr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a coffeehouse leader, you don’t just run a business—yo…
Skills: Retail management, Customer service, Leadership, Coaching, Mentoring
Seattle, Washington, United States · Hybrid
$113k–$170k/yr
Now Brewing – product manager, Operations Excellence! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also broug…
Skills: Product management, Operations excellence, Process improvement, Strategic leadership, Tactical leadership
Fredericksburg, Virginia, United States · On-site
$68k–$95k/yr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a coffeehouse leader, you don’t just run a business—yo…
Skills: Retail management, Customer service, Leadership, Organizational skills, Interpersonal skills
Seattle, Washington, United States · Hybrid
$130k–$217k/yr
Now Brewing – group manager, marketing! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling o…
Skills: Marketing strategy, Brand management, Team leadership, Go-to-market planning, Data analysis
Seattle, Washington, United States · Hybrid
$102k–$153k/yr
Now Brewing – instructional designer! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of …
Skills: Instructional design, Needs analysis, Project management, Adult learning theory, Performance consulting
Midvale, Utah, United States · On-site
$59k–$82k/yr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a coffeehouse leader, you don’t just run a business—yo…
Skills: Retail management, Customer service, Leadership, Organizational skills, Interpersonal skills
Nashville, Tennessee, United States · Hybrid
Job Summary and Mission As a systems analyst II in the Technology Café, you represent Starbucks Technology to the rest of the enterprise. Everything we do honors the connection that our store partners make with our custo…
Skills: Technical support, Customer service, Windows support, MacOS support, Mobile device support
Antioch, California, United States · On-site
$71k–$99k/yr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a coffeehouse leader, you don’t just run a business—yo…
Skills: Retail Management, Customer Service Management, Organizational Skills, Interpersonal Skills, Problem Solving
Nashville, Tennessee, United States · Hybrid
$100k–$150k/yr
Now Brewing – sourcing manager, Learning Transformation & Change Enablement! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and its rich traditi…
Skills: Change management, Learning transformation, Procurement, Sourcing strategies, Stakeholder engagement
Albuquerque, New Mexico, United States · On-site
$59k–$82k/yr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a coffeehouse leader, you don’t just run a business—yo…
Skills: Retail management, Customer service, Leadership, Organizational skills, Interpersonal skills
Hong Kong, China · On-site
Job Title: corporate counsel Reports to: director, corporate counsel, AP Legal Job Location: Hong Kong Support Center Now Brewing – corporate counsel! #tobeapartner Job Summary This role contributes to the success of Sta…
Skills: Commercial Law, Contract Drafting, Contract Negotiation, Risk Management, Regulatory Compliance
Brisbane, Queensland, Australia · On-site
Company Description Part time Shift Supervisor Your next big career opportunity starts here! Join Starbucks Australia as a Shift Supervisor! Position details Permanent Part-time roleFast-food Industry Award Rates The Opp…
Skills: Leadership, Team motivation, Coaching, Customer service, Delegation
North Lakes, Queensland, Australia · On-site
Company Description Part time Shift Supervisor Your next big career opportunity starts here! Join Starbucks Australia as a Shift Supervisor! Position details Permanent Part-time roleFast-food Industry Award Rates The Opp…
Skills: Leadership, Hospitality, Customer service, Team motivation, Coaching
Downers Grove, Illinois, United States · On-site
$15/hr–$17/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
Skills: Customer service, Food preparation, Beverage preparation, Cash handling, Interpersonal skills
Purcellville, Virginia, United States · On-site
$16/hr–$19/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
Skills: Customer service, Food preparation, Beverage preparation, Cash handling, Interpersonal skills
Sacramento, California, United States · On-site
$20/hr–$22/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
Skills: Customer service, Communication, Cash handling, Food preparation, Beverage preparation
Westmont, Illinois, United States · On-site
$15/hr–$17/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
Skills: Customer service, Food preparation, Beverage preparation, Cash handling, Interpersonal skills
Fort Worth, Texas, United States · On-site
$15/hr–$17/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
Skills: Customer service, Food preparation, Beverage preparation, Cash handling, Interpersonal skills
Nashville, Tennessee, United States • Hybrid
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Major Incident Manager coordinates and resolves critical IT service disruptions while ensuring effective communication with stakeholders. They are responsible for managing incident escalation, maintaining process documentation, and identifying trends to improve service efficiency.
Candidates must have 1-2+ years of relevant IT experience and familiarity with ITSM processes and incident management. The role requires availability for 24/7 on-call support and strong interpersonal skills to collaborate across technical and management teams.
The Major Incident Manager I is a dedicated resource, in the 24x7 Starbucks Technology Operations Center, performing the Starbucks Major Incident Management function. This position contributes to Starbucks success by ensuring that service/business impacting information technology incidents and/or high risk production incidents across the enterprise are managed consistently and effectively in adherence to the major incident processes and procedures. This role is assigned to the coordination, escalation, communication and resolution of service disruptions, as well as trend identification and the related efforts to prevent or minimize service disruption. An effective Major Incident Manager I will be able to collaborate with technical teams and the Service Desk to minimize time to resolution, as well as coordinate timely communication with Starbucks Technology stakeholders and leaders. Models and acts in accordance with Starbucks guiding principles.
The ideal candidate is knowledgeable with ITSM and is experienced in IT Incident Management processes with a proven track record to resolve critical impacting Incidents affecting IT services. They have 2 or more years’ experience working with ITSM processes in a large multi-regional company. They can collaborate quickly with multiple levels of management and be technical enough to collaborate with other technical subject matter experts.
Major Incident Support:
• Provides 24*7 global support of critical systems in a rotating on-call environment
• Ensures timely, clear communication regarding service disruptions with the appropriate stakeholders
• Coordinate support efforts through incident command & control bridge
• Scribe & record all details and timeline of key elements during Incident Management bridge calls
• Adhere to incident processes and procedures
• Interfaces with other processes ensuring resources are sufficient and properly allocated
• Ensures incidents that are not immediately resolved are appropriately escalated to service owner
Incident Process:
• Responsible for the Incident Escalation process, content and results
• Updates documentation, process, guidelines, and creates new process documentation
• Reviews proposed tool enhancements for best practice applications
• Undertake Continual Service Improvement activities
Create, Maintain and Report KPIs:
• Contributes in the development of key performance indicators (KPIs) evaluating the service for effectiveness and efficiency
• Identifies and reports Incident trends and progress
Summary of Experience
1-2+ years of relevant IT experience
1+ years of facilitating major incident / crisis bridge lines (preferred)
Required Knowledge, Skills and Abilities
• Excellent verbal & written communication and listening skills. Ability to create accurate, concise correspondence, develop and conduct presentations
• Strong proven interpersonal skills & able to work well with people at all levels
• Detail-oriented and strong problem-solving skills, with ability to analyze a situation for potential future problems
• Familiar with incident management processes
• Foundation level knowledge of server operating systems, networking, firewalls, databases, storage, virtual infrastructure technologies, and application technologies.
• Intellectually inquisitive nature with the ability to be open minded to varying opinions
• Responsible, conscientious, and possess a passion for excellence - positive “can do” attitude
• Innovative, creative, and extremely responsive in respect to service quality and ways in which it can be improved
• Available for on-call coverage 24X7, to support off-hours work as required, including weekends and Holidays and fluctuates with staffing
• Available to work nights and weekends on a rotating schedule
• Good understanding of corporate IT policies, procedures, and standards
• Knowledge of Incident, Problem, Change, and Knowledge Management practices
• Knowledge of the IT strategies, customers, and services provided
• Knowledge of service analysis tools
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
We believe we do our best work when we're together, which is why we're onsite four days a week.
Join us and inspire with every cup. Apply today!
Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected] or 1(888) 611-2258.
idate.
At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community. It’s an opportunity to be your personal best. Starbucks is an equal opportunity employer of all qualified individuals, including minorities, veterans and individuals with disabilities. In everything we do, we are dedicated to our mission: To be the premier purveyor of the finest coffee in the world, inspiring and nurturing the human spirit — one person, one cup and one neighborhood at a time. Explore opportunities, benefits and more at careers.starbucks.com
Offices: 2401 Utah Ave S, Seattle, WA 98134, US · 5140 Yonge Street, (Beside Mel Lastman Square in North York), Toronto, Ontario M2N 6L7, CA · 1805 E Hallandale Beach Blvd, Hallandale Beach, FL 33009, US · 566 Chiswick High Road, London, England W4 5YE, GB
At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community. It’s an opportunity to be your personal best. Starbucks is an equal opportunity employer of all qualified individuals, including minorities, veterans and individuals with disabilities. In everything we do, we are dedicated to our mission: To be the premier purveyor of the finest coffee in the world, inspiring and nurturing the human spirit — one person, one cup and one neighborhood at a time. Explore opportunities, benefits and more at careers.starbucks.com
Offices: 2401 Utah Ave S, Seattle, WA 98134, US · 5140 Yonge Street, (Beside Mel Lastman Square in North York), Toronto, Ontario M2N 6L7, CA · 1805 E Hallandale Beach Blvd, Hallandale Beach, FL 33009, US · 566 Chiswick High Road, London, England W4 5YE, GB
