Maidenhead, England, United Kingdom · On-site
Position Title: Customer Service Representative Location: Maidenhead, Berkshire, UK Work Arrangement: Office based, Maidenhead Employment: Permanent Come make the world and accelerate your success. It takes great people …
Skills: Customer Service, Communication, Time Management, Microsoft Office Suite, Salesforce
Reynosa, Tamaulipas, Mexico · On-site
Oversee IMMEX program compliance, including import/export operations, inventory control, and fixed asset management.Ensure accuracy and compliance of correct filling of Pedimentos consolidados and programs used (R8, Pros…
Skills: IMMEX Compliance, Import Export Operations, Inventory Control, Fixed Asset Management, Pedimentos Consolidados
Oslo, Norway · On-site
Key Account Manager Norge (vi foretrekker at du bor i Oslo-/Østlandsområdet) Fast stilling, heltid Come Build the World With Us It takes great people to achieve greatness. People with a sense of purpose and integrity. Pe…
Skills: Key Account Management, B2B Sales, Negotiation, Strategic Planning, Budget Management
Reynosa, Tamaulipas, Mexico · On-site
Propósito de la Posición: Realización de estudios dimensionales para las diferentes áreas tales como Ingeniería, Nuevos Productos, Calidad, Producción, Manufactura, así como Interplantas. Uso de Equipos / Instrumentos de…
Skills: CMM Operation, PC-DMIS, GD&T, CATIA, CAD
Idstein, Hesse, Germany · Hybrid
Position: Project Engineer – Electrical Engineering (M/W/D) Standort: Idstein Business Division: Tools & Outdoor Arbeitsmodell: vor Ort / hybrid (3 Tage in Idstein) Beschäftigung: Unbefristet Gestalte deine Karriere mit …
Skills: Electrical Engineering, Systems Engineering, Analog Circuit Design, Digital Circuit Design, Motor Control Systems
Ottawa, Ontario, Canada · On-site
$75k–$90k/yr
Make A Difference For Those Who Make The World™ The What As a Branch Manager you will be part of a dedicated team based in Ottawa, Ontario and reporting to the National Product Service Manager. The Why It takes great peo…
Skills: Sales Management, Account Planning, Forecasting, Inventory Control, Retail Merchandising
Towson, Maryland, United States · Hybrid
$72k–$116k/yr
Engineer III, Electrical Hardware - Hybrid - Three days a week in office Towson, MD, USA Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and int…
Skills: Electronics Design, Analog Hardware Design, Digital Design, Microcontroller Selection, Digital Communication Protocols
Jackson, Tennessee, United States · On-site
CNC Production Machinist – 2nd Shift Mon-Thurs 3pm-1am Starting Pay $24.27/hr + $1.50 Shift Differential Make Your Mark. Shape Your Future. It takes great people to achieve greatness. People with a sense of purpose and i…
Skills: CNC Programming, Calipers, Micrometers, GD&T, 5S
Amarillo, Texas, United States · Remote OK
$105k–$169k/yr
Construction Project Sales Manager - In the Field Amarillo, TX 60% Travel Come build your career. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit…
Skills: Construction Project Management, Sales Strategy, Stakeholder Management, Budget Management, Cross-functional Collaboration
Mission, Texas, United States · On-site
Molding Injection Process Technician Rotating shift $24/hour Make Your Mark. Shape Your Future. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit o…
Skills: Injection Molding, Machine Setup, Preventive Maintenance, Hydraulics, Pneumatics
Bratislava, Region of Bratislava, Slovakia · Hybrid
$21k–$31k/yr
Position Title: Sales Representative Traditional Trade Location: It is field based role in Central and Central East Slovakia, which means up to 80% visiting customers and 1-day weekly home office. Employment: Full-time e…
Skills: Consultative Sales, Customer Relationship Management, Traditional Trade, Merchandising, Market Analysis
Jackson, Tennessee, United States · On-site
Warehouse Team Lead 2nd Shift $26.00/hr + $1.50 Shift Differential Distribution Center Team Leader Jackson, TN Pay Range: The pay range for this position starts at $26.00 per hour. Pay is based on market location and may…
Skills: Warehouse Management, Inventory Control, Team Leadership, JDA WMS, Exacta
Gießen, Hesse, Germany · On-site
Stanley Black & Decker steht als weltweit führender Anbieter für Werkzeuge und Zubehör sowie für Befestigungslösungen seit 1843 an der Spitze der Innovation. Unsere renommierten Marken DEWALT, BLACK+DECKER, CRAFTSMAN und…
Skills: Cold Forming Machine Setup, Machine Operation, Quality Assurance, Machine Maintenance, Troubleshooting
Bangkok, Thailand · On-site
Asso. Sales Manager, Traditional Channel – Bangkok, Thailand Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relent…
Skills: Sales Management, Channel Management, Strategic Planning, Customer Relationship Management, Market Analysis
San Francisco, California, United States · Remote OK
$56k–$90k/yr
Retail Territory Manager - San Francisco, CA Field Based Come build your career. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. P…
Skills: Retail Sales, Account Management, Data Analysis, Strategic Planning, Inventory Management
Northlake, Texas, United States · On-site
Quality Auditor - 2nd shift, 2:00pm - 10:00pm, $21.75 + $1.50 shift premium Make Your Mark. Shape Your Future. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relen…
Skills: Quality Auditing, Microsoft Word, Microsoft Excel, Microsoft Outlook, Warehouse Management Systems (WMS)
Perímetro Urbano Medellín, Antioquia, Colombia · Hybrid
Customer Service Representative – Hybrid Medellín, Antioquia, Colombia Come build your career. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of…
Skills: Customer Service, Call Center Operations, Microsoft Office, Excel, PowerPoint
Poland · Remote OK
$98k–$147k/yr
Job Overview Job Purpose Responsible for End-to-End Dispute process for the French region, including deduction analysis, dispute case management, and resolution, ensuring timely and professional customer service. Account…
Skills: Deduction Analysis, Dispute Case Management, SAP S4Hana, MS Excel, Reconciliation
Maidenhead, England, United Kingdom · Hybrid
The Role: Assistant Product Manager, Outdoor Products EMEA ANZ Location: Hybrid, Maidenhead – with occasional travel as required Employment: Permanent Come make the world and accelerate your success. It takes great peopl…
Skills: Product Management, Market Research, Product Lifecycle Management, Go-To-Market Strategy, Microsoft Excel
Linden, Hesse, Germany · Hybrid
Stanley Black & Decker steht als weltweit führender Anbieter für Werkzeuge und Zubehör sowie für Befestigungslösungen seit 1843 an der Spitze der Innovation. Unsere renommierten Marken DEWALT, BLACK+DECKER, CRAFTSMAN und…
Skills: Mechanical Engineering, Automation Technology, Siemens NX, PTC Windchill, Drive Technology
Maidenhead, England, United Kingdom • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Handle incoming customer and partner enquiries via phone, email, and live chat to ensure prompt and accurate resolution. Manage case information within Salesforce and provide administrative support for after-sales service operations.
Requires a customer service professional with excellent communication skills and proficiency in Microsoft Office. Education to GCSE level in English and Maths is required, with experience in SAP, Salesforce, or Five9 being advantageous.
Position Title: Customer Service Representative
Location: Maidenhead, Berkshire, UK
Work Arrangement: Office based, Maidenhead
Employment: Permanent
Come make the world and accelerate your success.
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.
The Job:
As a Customer Service Representative, you will focus on responding appropriately to phone calls, web inquiries, emails, and chat requests from internal and external customers regarding the Stanley Black & Decker suite of products, as well as handling administrative tasks resulting from those interactions.
• Handle incoming customer and partner enquiries via phone and email, ensuring queries are resolved promptly, accurately, and logged correctly.
• Process incoming documents and complete administrative tasks to support efficient after-sales service operations.
• Build strong relationships with internal and external customers
• Record, manage, and maintain accurate case information within Salesforce.
• Develop knowledge of key brand product portfolios
About You:
You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. Wouldn’t it be great if you could do your job and do a world of good? You also have:
• A customer service professional with experience delivering excellent support.
• An outstanding communicator with a professional telephone manner and the ability to handle a wide range of customer enquiries professionally, clearly, and with care
• Highly organised, with strong time management skills and the ability to manage priorities effectively throughout the day.
• Educated to GSCE level (Including English and Maths)
• Working experience with Microsoft Office Suite is required, while experience using SAP/Salesforce/Five9 is advantageous but not essential.
The Details:
You’ll receive a great benefits plan, including:
• An attractive salary & benefits package
• Discounts on Stanley Black & Decker tools and other partner programs
• Excellent opportunities for continuous professional development
And More:
We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:
• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!
#LI-Onsite
We Don’t Just Build The World, We Build Innovative Technology Too.
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development:
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843. You repair your home and car with the tools we provide. Your car and your phone are secured with our fasteners. And the roads you drive on, the bridges you cross, the energy you consume, all of these most likely came to you via one of our infrastructure systems. We join forces to bring together the best of the best to create practical, meaningful products and services that make life easier—empowering people to do better, safer, more significant work. Innovation and excellence have powered our success, but we know there’s more we can do for the world and those who make it. Across our businesses, we’re investing in breakthrough innovation and digital excellence, striving for outperformance and increasing our focus on social responsibility. We define success as: delivering value to our customers, colleagues and communities. Our commitment to quality, safety and sustainability helps us on our path to becoming the type of uniquely human-centered global industrial company that keeps every stakeholder in mind, while helping to make the world better.
Offices: 1000 Stanley Drive, New Britain, CT 06053, US · 701 E. Joppa Road, Towson, MD 21286, US · 7345 N 400 E, Montpeilier, IN 47359, US · Carrer de Sant Esteve Sesrovires, 13, Martorell, Catalonia 08760, ES · 810-812 Whitehorse Rd, Melbourne, VIC 3128, AU
For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843. You repair your home and car with the tools we provide. Your car and your phone are secured with our fasteners. And the roads you drive on, the bridges you cross, the energy you consume, all of these most likely came to you via one of our infrastructure systems. We join forces to bring together the best of the best to create practical, meaningful products and services that make life easier—empowering people to do better, safer, more significant work. Innovation and excellence have powered our success, but we know there’s more we can do for the world and those who make it. Across our businesses, we’re investing in breakthrough innovation and digital excellence, striving for outperformance and increasing our focus on social responsibility. We define success as: delivering value to our customers, colleagues and communities. Our commitment to quality, safety and sustainability helps us on our path to becoming the type of uniquely human-centered global industrial company that keeps every stakeholder in mind, while helping to make the world better.
Offices: 1000 Stanley Drive, New Britain, CT 06053, US · 701 E. Joppa Road, Towson, MD 21286, US · 7345 N 400 E, Montpeilier, IN 47359, US · Carrer de Sant Esteve Sesrovires, 13, Martorell, Catalonia 08760, ES · 810-812 Whitehorse Rd, Melbourne, VIC 3128, AU
