ABOUT US: Founded in Birmingham, Alabama in 1964, Spradling International, Inc. is a global leader in high-quality vinyl and surface solutions, with operations across seven countries. The company designs and manufactures…
Skills: Customer Service, Order Processing, Shipment Tracking, Problem Solving, Microsoft Excel
ABOUT US: Founded in Birmingham, Alabama in 1964, Spradling International, Inc. is a global leader in high-quality vinyl and surface solutions, with operations across seven countries. The company designs and manufactures…
Skills: ERP Systems, Advanced Excel, Data Analysis, Problem Solving, Financial Reporting
ABOUT US: Founded in Birmingham, Alabama in 1964, Spradling International, Inc. is a global leader in high-quality vinyl and surface solutions, with operations across seven countries. The company designs and manufactures…
Skills: Customer Service, Order Processing, Shipment Tracking, Problem Solving, Communication Skills
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
high school, associate degree, bachelor degree
Posted 20d ago
~40 hrs/week
Responsibilities
The CX Associate is responsible for enhancing the customer journey by processing orders and coordinating shipments. They act as a liaison between customers, sales, and warehouse teams to ensure a frictionless experience.
Requirements
A high school diploma and proficiency in Microsoft Office are required. An associate or bachelor's degree and one year of customer service experience are preferred.
Full job description
ABOUT US:
Founded in Birmingham, Alabama in 1964, Spradling International, Inc. is a global leader in high-quality vinyl and surface solutions, with operations across seven countries. The company designs and manufactures innovative products ranging from upholstery vinyl and premium leather alternatives to performance-driven materials for marine, automotive, hospitality, corporate seating, gaming, and general upholstery markets. Through the acquisition of Corinthian LLC, Spradling expanded into specialty flooring solutions for automotive, marine, and other demanding applications, adding decades of expertise in textile development, manufacturing, and fabrication. Together, Spradling and Corinthian are united by a shared commitment to innovation, craftsmanship, and value—delivering resourceful, quality-driven solutions while creating trusted products and meaningful careers employees are proud to build.
JOB SUMMARY:
To be responsible for enhancing the customers journey throughout the relationship by promoting our brand and offering exceptional support, every step of the way.
JOB RESPONSIBILITIES:
Assist with general inquiries and process customer orders.
Coordinate/Track customer shipments and communicate delivery of orders to the customer.
Manage customer open orders/backorders and expedite shortages.
Liaison between customer, sales, materials and warehouse.
Support sales in customer forecasting/placement sheets and communicate with materials on any changes.
Maintain customer pricing and quotations.
Analyze and solve problems.
Build customer relationships.
Evaluate processes and bring forth recommendations on how to improve so that the customer’s experience is frictionless.
JOB REQUIREMENTS:
High School Diploma or Equivalent
Microsoft Excel, Outlook, Word
Responsive, Helpful, Intuitive, Empathetic, Proactive, Communication skills, Problem Solving
Spradling International, Inc. offers high quality vinyl products for nearly every application, ranging from standard upholstery vinyl to high-end leather alternatives fit for even the most competitive seating requirements. Since its humble beginnings in Birmingham, Alabama in 1964, Spradling has grown to over 1,300 employees in seven countries worldwide. Spradling provides upholstery for clientele in a wide variety of markets including Marine, Automotive, Hospitality, Corporate Seating, Gaming and General Upholstery.
Offices: 200 Cahaba Valley Parkway North, P. O. Box 1668, Pelham, Alabama 35124, US · 3415 Roger B. Chaffee Memorial DR, SE Suite 203, Grand Rapids, Michigan 49548, US
Spradling International, Inc. offers high quality vinyl products for nearly every application, ranging from standard upholstery vinyl to high-end leather alternatives fit for even the most competitive seating requirements. Since its humble beginnings in Birmingham, Alabama in 1964, Spradling has grown to over 1,300 employees in seven countries worldwide. Spradling provides upholstery for clientele in a wide variety of markets including Marine, Automotive, Hospitality, Corporate Seating, Gaming and General Upholstery.
Offices: 200 Cahaba Valley Parkway North, P. O. Box 1668, Pelham, Alabama 35124, US · 3415 Roger B. Chaffee Memorial DR, SE Suite 203, Grand Rapids, Michigan 49548, US