Jobs at Southeast Colorado Hospital District (Now Hiring) — 7 open

Your Future Starts Here! Are you motivated to do your best work? Do you want to connect with others who are embracing their professional potential? Then join our teams at Southeast Colorado Hospital District. Southeast Colorado Hospital District is on the rolling plains of Springfield, Colorado. Our mission is to focus on the well-being of people in our service area through programs designed to achieve and sustain a state of good health by providing a wide-ranging healthcare system.

We offer a comprehensive benefit package as well as ample paid leave. If you want to become part of this growing organization and know you can make a difference where respect, compassion, quality, collaboration and empathy are our values, then we would love to talk about your future!

POSITION SUMMARY:

The Patient Financial Services Representative serves as the primary point of contact for patients regarding their financial responsibilities. This position provides exceptional customer service by answering billing questions, explaining insurance benefits and patient balances, offering financial counseling, preparing estimates, establishing payment arrangements, managing collection activities, coordinating client billing, and collaborating with internal departments to ensure accurate and timely resolution of patient accounts. The position also assist with Medicare bad debt activities, employee payroll deductions, and other assigned revenue cycle functions.

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ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the primary contact for patient billing questions and account resolution.
• Research and resolve billing, payment, and insurance-related inquiries by collaborating with billing staff and other departments.
• Provide financial counseling and explain insurance benefits, patient responsibility, and available payment options.
• Prepare patient estimates and determine self-pay eligibility in accordance with hospital policies, payer contracts, and applicable regulations.
• Establish, monitor, and maintain payment plans while ensuring timely follow-up.
• Process and monitor employee payroll deduction requests in coordination with Payroll.
• Coordinate collection activities, including placement of accounts with the collection agency.
• Support the Medicare bad debt process by assisting with documentation, account review, and other related activities as assigned.
• Perform client billing according to contractual agreements, including governmental agencies, employers, and correctional facilities.
• Prepare collection letters, statements, reports, and account documentation.
• Maintain accurate records of payment plans, payroll deductions, collection activities, Medicare bad debt, and client billing.
• Provide compassionate, professional, and respectful customer service while protecting patient confidentiality.
• Work collaboratively with Revenue Cycle, Patient Access, HIM, Coding, Case Management, Payroll, and other departments.
• Attend required education and departmental meetings.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS:

• High School diploma or equivalent.

PREFERRED QUALIFICATIONS:

• Associate’s degree in business, Accounting, Finance, Healthcare Administration, or related field.
• Experience in healthcare revenue cycle, patient financial services, medical billing, insurance, banking, accounting, or customer service.
• Working knowledge of insurance benefits, payer guidelines, patient financial services, collections, payment arrangements, Medicare bad debt, and hospital revenue cycle operations.
• Experience with electronic health records (EHR) and patient accounting systems.

KNOWLEDGE, SKILLS AND ABILITIES:

Must be able to work efficiently both independently and collaboratively with teams and leadership while demonstrating a high level of integrity, sound judgment, and attention to detail. This role requires professionalism in all interactions with employees, patients, and the public, along with the ability to maintain strict confidentiality and comply with all SECHD, state, and federal policies and regulations. Strong problem-solving, organizational, and time-management skills are essential, as is the ability to manage multiple priorities, adapt to change, and meet deadlines in a fast-paced environment. The candidate must communicate clearly and effectively, both verbally and in writing, and demonstrate strong interpersonal skills with a professional and compassionate demeanor. Computer proficiency and the ability to learn new software systems are required. Knowledge of applicable state and federal regulations is preferred. Dependability, initiative, and the ability to see tasks through to completion are critical, as is a commitment to safety, quality, and working under stressful conditions and/or irregular hours.

ADAAA Accommodations: Southeast Colorado Hospital District is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship.

Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided with reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Tara Silvey at 719-523-2160 or [email protected] at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.

Pregnancy Related Accommodations, Colorado Anti-Discrimination Act (CADA): The Colorado Anti-Discrimination Act (CADA), allows applicants to request a reasonable accommodation for health conditions related to pregnancy or the physical recovery from childbirth. Candidates wishing to request reasonable accommodations must do so as soon as possible, preferably at least three days prior to the exam or interview. If you are an individual who wishes to request reasonable accommodations, please contact us at 719-523-2160 or [email protected].

Non-Discrimination Statement: Southeast Colorado Hospital District believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. Southeast Colorado Hospital District is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status as required by law. Inquiries may be directed to: Human Resources Director, Southeast Colorado Hospital District, 373 10th Avenue, Springfield, CO 81073, or 719-523-2160 or [email protected].