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Agile Coordinator

Toronto, Ontario, Canada · Hybrid

Mid level

Agile Coordinator Position Title: Agile Coordinator / Scrum Master Department: Software Technology Team Location: Toronto / Remote Type: Hybrid Experience Level: Junior to Intermediate (1 to 3 years of experience) Annual…

Skills: Agile Delivery, Scrum Facilitation, Project Coordination, Jira, Backlog Management

Smooth Commerce logo

Agile Coordinator

Smooth Commerce

Toronto, Ontario, Canada • Hybrid

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Mid level

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  • Full-time
  • bachelor degree
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

The Agile Coordinator manages the operational backbone of the Product team by facilitating ceremonies and maintaining a prioritized backlog. They also act as the primary intake point for requests from Client Services and Sales to ensure proper prioritization.

Requirements

Candidates need 1 to 3 years of experience in agile delivery or project coordination and proficiency with Jira. A bachelor's degree is required, and a Scrum certification is considered a plus.

Full job description

Agile Coordinator

Position Title: Agile Coordinator / Scrum Master

Department: Software Technology Team

Location: Toronto / Remote

Type: Hybrid

Experience Level: Junior to Intermediate (1 to 3 years of experience)

Annual Salary: CA$55,000

Reporting Structure:

Reports To: Software Development Manager

Working Relationships: Collaborate closely with the Product team, Client Services and Sales

About Smooth Commerce:

As a dynamic B2B SaaS platform, Smooth Commerce specializes in first-party white label web and app digital ordering, customer marketing, and loyalty systems, primarily serving the US and Canadian restaurant tech market. Our mission focuses on empowering our clients to lift sales, shift transactions to more cost-effective platforms, and thrive with data-driven insights. In an evolving digital world, we pride ourselves on innovating and collaborating to meet the changing needs of our clients.

About the role:

Smooth Commerce is looking for an Agile Coordinator to run the operational backbone of our Product team. You will own the day-to-day agile process: facilitating ceremonies, keeping the backlog clean and prioritized, tracking sprint metrics, and reporting status to leadership. You will also act as the intake point between Client Services, Sales, and Product, making sure incoming requests are captured, contextualized, and surfaced for prioritization.

This is a hands-on coordination role for someone organized, communicative, and comfortable working across both technical and commercial teams. It is an excellent entry point into agile delivery, with a clear path to grow into a Coordinator, Technical Product Manager, or Product Manager track as the company scales.

What will you be doing?

  • Facilitate and continually improve Product ceremonies (stand-ups, sprint planning, reviews, and retrospectives) so each one has a clear purpose and produces a concrete output.
  • Maintain a clean, prioritized backlog in partnership with the Technical Product Manager and product leads.
  • Publish a weekly Product readout to leadership and Sales summarizing what shipped, what is in flight, what is blocked, and what is coming next, designed as a five-minute read.
  • Triage incoming Client Services and Sales requests into Product: dedupe, capture context, and surface for prioritization.
  • Track and report sprint metrics, including velocity, cycle time, completion rate, and escaped defects.
  • Chase blockers to resolution and follow through on retrospective action items.
  • Coordinate release communications so that internal teams, including Client Services and Sales, are informed before clients are.
  • Keep boards, trackers, and process documentation accurate and up to date.

What are we looking for?

  • 1 to 3 years of experience in agile delivery, project coordination, scrum facilitation, or a similar operational role.
  • Working knowledge of agile frameworks (Scrum, Kanban) and the ceremonies that support them.
  • Hands-on experience with Jira or comparable project management and issue-tracking tools.
  • Strong written communication skills, with the ability to produce a concise, executive-ready weekly readout.
  • Confident and capable of using AI tools to work more efficiently, while applying sound human judgment to decisions rather than deferring to automated output.
  • Excellent organizational skills and attention to detail, with the ability to keep multiple work streams and stakeholders on track.
  • Comfortable working cross-functionally with both technical and commercial teams in a fast-paced environment, including remote teams across time zones.
  • A Scrum certification (CSM, PSM, or equivalent) is a plus.
  • Experience in a SaaS, restaurant tech, or hospitality environment is a plus.
  • Bachelor's degree or equivalent practical experience.

What We Offer:

Smooth Commerce provides a dynamic and inclusive work environment with opportunities for professional growth and development. We value innovation, collaboration, and a client-centric approach.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

Related keywords

AgileScrumKanbanJiraSaaSCSMPSMSprint PlanningRetrospectivesVelocityCycle TimeB2BRestaurant TechHospitalityProduct Management

About Smooth Commerce

LinkedInVisit site

The web & app ordering, marketing, & loyalty solution for restaurants & hotels to help grow their business. 🍔🏨🚀

Industry
Software Development
Company size
11-50 employees
Founded
2012
Headquarters
Toronto, Ontario
LinkedIn followers
2,524

Smooth Commerce is a dynamic first-party, white-label digital commerce, loyalty, and engagement platform designed to strengthen the connection between merchants and their customers. Our best-in-class branded native mobile apps empower merchants with robust mobile payment functionality, order-ahead capabilities, loyalty rewards, and personalized offers and promotions. Our platform's powerful business tools provide rich data analytics, offering valuable insights into customer behavior, enabling the management and analysis of targeted campaigns, and driving operational efficiencies, increased sales, and profitability. Our comprehensive mobile commerce and engagement tools are ideal for multi-location regional and national operators across various verticals, including restaurants, hotels and resorts, convenience and grocery stores, gas and retail, and arenas/stadiums, teams and more!

Offices: 36 King St E, Toronto, Ontario M5C, CA

Mobile PaymentLoyaltyEngagementApp AnalyticsOrder AheadApp DeveloperMobile AppDigital OrderingDigital Hospitalityand Loyalty Programs
View all jobs at Smooth Commerce

About Smooth Commerce

LinkedInVisit site

The web & app ordering, marketing, & loyalty solution for restaurants & hotels to help grow their business. 🍔🏨🚀

Industry
Software Development
Company size
11-50 employees
Founded
2012
Headquarters
Toronto, Ontario
LinkedIn followers
2,524

Smooth Commerce is a dynamic first-party, white-label digital commerce, loyalty, and engagement platform designed to strengthen the connection between merchants and their customers. Our best-in-class branded native mobile apps empower merchants with robust mobile payment functionality, order-ahead capabilities, loyalty rewards, and personalized offers and promotions. Our platform's powerful business tools provide rich data analytics, offering valuable insights into customer behavior, enabling the management and analysis of targeted campaigns, and driving operational efficiencies, increased sales, and profitability. Our comprehensive mobile commerce and engagement tools are ideal for multi-location regional and national operators across various verticals, including restaurants, hotels and resorts, convenience and grocery stores, gas and retail, and arenas/stadiums, teams and more!

Offices: 36 King St E, Toronto, Ontario M5C, CA

Mobile PaymentLoyaltyEngagementApp AnalyticsOrder AheadApp DeveloperMobile AppDigital OrderingDigital Hospitalityand Loyalty Programs
View all jobs at Smooth Commerce

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