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SmartCardia logoSmartCardia

Shipping and Customer Service Clerk

Rosemont, Illinois, United States · On-site

Entry level$22M raised

Benefits: 401(k) Employee discounts Health insurance Paid time off Job Summary MUST LIVE IN CHICAGO AREA. THIS IS A FULL TIME, IN-OFFICE JOB. Please do not apply if you are not local. We are a cardiac monitoring company …

Skills: Shipping and Fulfillment, Customer Service, Inventory Management, Order Processing, HIPAA Compliance

SmartCardia logo

Shipping and Customer Service Clerk

SmartCardia

Rosemont, Illinois, United States • On-site

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  • Full-time
  • high school
  • 401(k), Employee discounts, Health insurance, Paid time off
  • Posted 52d ago
  • ~40 hrs/week

Responsibilities

Manage the full lifecycle of cardiac monitoring devices, including packing, shipping, and tracking inventory. Serve as the primary point of contact for patients and clinics to resolve shipping issues and provide basic device support.

Requirements

Requires a high school diploma or GED and the physical ability to stand for long periods and lift heavy objects. Previous experience in shipping or customer service, particularly within a healthcare or regulated environment, is preferred.

Full job description

Benefits:
  • 401(k)
  • Employee discounts
  • Health insurance
  • Paid time off

Job Summary

MUST LIVE IN CHICAGO AREA. THIS IS A FULL TIME, IN-OFFICE JOB. Please do not apply if you are not local.

We are a cardiac monitoring company seeking a Shipping and Customer Service Representative to join our team. In this role, you will manage the full lifecycle of our cardiac monitoring devices—from preparing and shipping patches and monitors to patients and clinics, to serving as a friendly point of contact for incoming questions and support requests. You will help ensure that patients and healthcare providers receive their devices accurately, on time, and with a positive service experience. The ideal candidate has strong attention to detail, excellent communication skills, and a commitment to integrity, recognizing that our work directly supports patient care.


Responsibilities

Shipping & Fulfillment

  • Receive and process device orders for patients, clinics, and hospital partners
  • Label, pack, and prepare cardiac monitoring devices and accessories for outbound shipment
  • Document products shipped and received, including device serial/lot tracking
  • Arrange for incoming shipments and ensure adequate, organized storage space
  • Distribute packages and supplies internally
  • Organize and maintain the stockroom and device inventory
  • Create and present shipping and inventory reports
Customer Service

  • Serve as a first point of contact for patients, clinics, and providers via phone and email
  • Answer questions about device shipments, returns, tracking, and basic device handling
  • Coordinate device returns, replacements, and exchanges
  • Resolve order discrepancies, shipping issues, and incorrect orders promptly and professionally
  • Document customer interactions and escalate clinical or technical questions to the appropriate team
  • Follow up to ensure issues are resolved and customers are satisfied
Compliance

  • Adhere to all health and safety guidelines, HIPAA/patient privacy requirements, and internal procedures
  • Handle medical devices in accordance with company quality and regulatory standards

Qualifications

  • Previous experience as a Shipping Clerk, Customer Service Representative, or in a similar role is preferred (experience in a medical device, healthcare, or regulated environment is a plus)
  • High school diploma/GED
  • Basic math and computer skills; comfort with order management and shipping software
  • Strong communication and interpersonal skills, with a patient-focused, professional demeanor
  • Understanding of health and safety regulations; familiarity with handling medical devices or HIPAA a plus
  • Excellent organizational skills and attention to detail
  • Physical ability to stand for long periods and lift heavy objects
  • Ability to work a flexible schedule

Related keywords

Cardiac MonitoringMedical DevicesHIPAAShipping and ReceivingInventory ControlOrder ManagementPatient CareHealthcare LogisticsSerial TrackingLot TrackingCustomer SupportRegulatory Standards

About SmartCardia

LinkedInVisit site

SmartCardia’s platform combines medical wearable technology with AI to provide unique insights into patient’s health.

Industry
Medical Device
Company size
51-200 employees
Founded
2015
Headquarters
Lausanne
LinkedIn followers
6,238
Total funding
$22M

SmartCardia has developed a revolutionary AI platform and 7-Lead ECG patch for cardiology and remote patient monitoring. ECG patch provides superior accuracy in detecting cardiac arrhythmias, thanks to its seven ECG leads, providing good P-wave and QRS beat morphology and a low amount of noise on the ECG. ECG leads and vitals are recorded for up to 14 days, and all 7 leads are uploaded in real-time to the cloud. The secure cloud allows clinicians and hospital staff to access data in real-time. SmartCardia's SmartNeuralNet is a world-leading machine learning technology that powers the patch and cloud. Patients with cardiac arrhythmias or deteriorating conditions will be notified immediately to a clinician. Cardiologists and certified cardiac technicians annotate millions of ECG segments for the AI platform.

Offices: EPFL Innovation Park, Building C, Lausanne, 1015, CH · Nirma Plaza, Nirma Plaza, Makwana Rd,, Gamdevi Marol Naka, Andheri East, Mumbai, Maharashtra 400059, IN

Health CareAppsFitnessSaaSMedical
View all jobs at SmartCardia

About SmartCardia

LinkedInVisit site

SmartCardia’s platform combines medical wearable technology with AI to provide unique insights into patient’s health.

Industry
Medical Device
Company size
51-200 employees
Founded
2015
Headquarters
Lausanne
LinkedIn followers
6,238
Total funding
$22M

SmartCardia has developed a revolutionary AI platform and 7-Lead ECG patch for cardiology and remote patient monitoring. ECG patch provides superior accuracy in detecting cardiac arrhythmias, thanks to its seven ECG leads, providing good P-wave and QRS beat morphology and a low amount of noise on the ECG. ECG leads and vitals are recorded for up to 14 days, and all 7 leads are uploaded in real-time to the cloud. The secure cloud allows clinicians and hospital staff to access data in real-time. SmartCardia's SmartNeuralNet is a world-leading machine learning technology that powers the patch and cloud. Patients with cardiac arrhythmias or deteriorating conditions will be notified immediately to a clinician. Cardiologists and certified cardiac technicians annotate millions of ECG segments for the AI platform.

Offices: EPFL Innovation Park, Building C, Lausanne, 1015, CH · Nirma Plaza, Nirma Plaza, Makwana Rd,, Gamdevi Marol Naka, Andheri East, Mumbai, Maharashtra 400059, IN

Health CareAppsFitnessSaaSMedical
View all jobs at SmartCardia

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