Scarborough, Ontario, Canada · On-site
$48/hr–$63/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To manage …
Skills: Pharmacy Management, Patient Counselling, Prescription Dispensing, Inventory Management, Customer Service
Alliston, Ontario, Canada · On-site
$17/hr–$20/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: Maintain e…
Skills: Customer Service, Cash Handling, Point of Sale (POS), Merchandising, Loss Prevention
Calgary, Alberta, Canada · On-site
$15/hr–$16/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? DUTIES & RESPONSIBI…
Skills: Merchandising, Inventory Management, Receiving, Customer Service, Organization
Mississauga, Ontario, Canada · Remote OK
$44k–$61k/yr
Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and support…
Skills: Bilingualism (French & English), Call Center Operations, Patient Triage, Data Integrity, Customer Service
Calgary, Alberta, Canada · On-site
$15/hr–$16/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To provide…
Skills: Customer Service, Cash Handling, Merchandising, Loss Prevention, Computer Skills
Toronto, Ontario, Canada · On-site
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To provide…
Skills: Customer Service, Cash Handling, Merchandising, Loss Prevention, Computer Skills
Brampton, Ontario, Canada · On-site
$48/hr–$63/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To manage …
Skills: Pharmacy Management, Patient Counselling, Medication Dispensing, Inventory Management, Customer Service
Elora, Ontario, Canada · On-site
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To assist …
Skills: Customer Service, Prescription Dispensing, Data Entry, Third Party Billing, Pharmacy Operations
St. Catharines, Ontario, Canada · On-site
$18/hr–$23/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To assist …
Skills: Customer Service, Prescription Dispensing, Data Entry, Third Party Billing, Pharmacy Operations
Mississauga, Ontario, Canada · On-site
$120k–$154k/yr
Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and support…
Skills: Account Management, People Management, Financial Acumen, Budget Management, Strategic Planning
Markham, Ontario, Canada · On-site
$48/hr–$63/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To manage …
Skills: Pharmacy Management, Patient Counselling, Medication Dispensing, Inventory Management, Customer Service
Guelph, Ontario, Canada · On-site
$18/hr–$20/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: Managing t…
Skills: Staff Training, Loss Prevention, Customer Service, Merchandising, Cash Management
Guelph, Ontario, Canada · On-site
$18/hr–$21/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To assist …
Skills: Retail Management, Labour Scheduling, Inventory Management, Staff Mentorship, Financial Acumen
Fort Frances, Ontario, Canada · On-site
$17/hr–$20/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: Maintain e…
Skills: Customer Service, Cash Handling, Point of Sale (POS), Merchandising, Loss Prevention
Salmon Arm, British Columbia, Canada · On-site
$18/hr–$19/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? DUTIES & RESPONSIBI…
Skills: Merchandising, Inventory Management, Receiving, Customer Service, PDT Systems
Ottawa, Ontario, Canada · On-site
$55/hr–$60/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To manage …
Skills: Pharmacy Management, Patient Counselling, Medication Dispensing, Inventory Management, Customer Service
Calgary, Alberta, Canada · On-site
$15/hr–$16/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To provide…
Skills: Customer Service, Cash Handling, Merchandising, Loss Prevention, Computer Skills
Toronto, Ontario, Canada · On-site
$18/hr–$20/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: The Cash M…
Skills: Supervisory Experience, Labour Management, Cash Handling, Financial Analysis, Interpersonal Skills
Langley, British Columbia, Canada · On-site
$18/hr–$18/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: Maintain e…
Skills: Customer Service, Cash Handling, Point Of Sale (POS), Merchandising, Loss Prevention
Hamilton, Ontario, Canada · On-site
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To provide…
Skills: Customer Service, Cash Handling, Merchandising, Loss Prevention, Computer Skills
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Manage pharmacy operations including dispensing medication and providing professional consultations to customers and healthcare providers. Oversee workflow, inventory management, and ensure compliance with legal and regulatory requirements.
Requires the ability to make independent decisions, lead pharmacy colleagues, and provide exceptional customer service. Proficiency in pharmacy systems and a commitment to continuing education are essential.
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Why this role is important?
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.
Pharmacy and Customer Service
Acknowledge all customers approaching the Pharmacy
Practice within federal/provincial, regulatory/legal requirements
Ensure all privacy requirements are met, including customer confidentiality and consent management
Provide counselling on prescriptions, over the counter/behind the counter products
Practice to full extent of expanded scope with Professional Services, within your capability
Be clearly identifiable to the public
Ensure accuracy and appropriateness of all prescriptions dispensed
Communicate with other health care professionals within the circle of care to provide customer care
Maintain all records required in accordance with legislation, standards of practice, and policy
Control access to the dispensary with respect to inventory and patient confidentiality
Review and maintain Workflow Queues on a daily basis
Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures
Review of stock to identify expired inventory
Oversight of current stock levels and medication orders from wholesaler
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy
Involvement with financial reports as appropriate
Read and action store communications on in-store web
File incident reports when any customer or staff medication or privacy incidents occur
Independent thinking and decision making - makes decisions when dealing with issues or problems
Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues
Proven ability to drive and build the business, lead by example and support enterprise programs
Commitment to providing exceptional customer service
Superior customer relations skills and a strong sense of professionalism
Strong problem-solving skills including experience formulating and executing action plans
Strong personal computing skills and knowledge of Pharmacy systems a definite asset
Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment
Complete mandatory training and voluntary continuing education workshops, as needed
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Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.
Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Hiring Range / Échelle salariale à l’embauche :$48.90 - $63.25 / 48,90$ - 63,25$ (per hour / de l’heure)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste nouvellement créé. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.
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#FS #PHARM #ONBuilt on a foundation of professional expertise and personal service, Shoppers Drug Mart has been meeting Canadians' health care needs for 50 years. What was once a small pharmacy in Toronto has grown into an organization of over 1,200 stores from coast to coast, becoming an indelible part of the lives of Canadians, young and old. Yet despite our growth, we have never forgotten our origins. We have always remained true to our belief that the personal satisfaction of each and every customer is at the root of our success - and it can only be ensured by the commitment of people who realize that success is built one customer at a time.
Offices: Toronto, Ontario, CA
Built on a foundation of professional expertise and personal service, Shoppers Drug Mart has been meeting Canadians' health care needs for 50 years. What was once a small pharmacy in Toronto has grown into an organization of over 1,200 stores from coast to coast, becoming an indelible part of the lives of Canadians, young and old. Yet despite our growth, we have never forgotten our origins. We have always remained true to our belief that the personal satisfaction of each and every customer is at the root of our success - and it can only be ensured by the commitment of people who realize that success is built one customer at a time.
Offices: Toronto, Ontario, CA
