Irvine, California, United States · On-site
Bicycle Technical Support Representative I Bike Division Shimano North America Holding, Inc. is a global company offering the world's sporting community top labels and brands, including Shimano, G. Loomis, Power Pro, and…
Skills: Bicycle Technical Support, Mechanical Troubleshooting, Electrical Troubleshooting, Hydraulic Troubleshooting, Customer Service
Irvine, California, United States · On-site
Bicycle Technical Support Representative I Bike Division Shimano North America Holding, Inc. is a global company offering the world's sporting community top labels and brands, including Shimano, G. Loomis, Power Pro, and…
Skills: Bicycle Technical Support, Mechanical Troubleshooting, Electrical Troubleshooting, Hydraulic Troubleshooting, Customer Service
Irvine, California, United States · On-site
$65k–$75k/yr
Order Selector Supervisor Distribution Center (DC) Shimano North America Holding, Inc. is a global company offering the world’s sporting community with top labels and brands, including Shimano, G. Loomis, Power Pro…
Skills: Leadership, Warehouse Management, Order Fulfillment, Performance Metrics, Inventory Accuracy
Irvine, California, United States · On-site
$65k–$75k/yr
Order Selector Supervisor Distribution Center (DC) Shimano North America Holding, Inc. is a global company offering the world’s sporting community with top labels and brands, including Shimano, G. Loomis, Power Pro…
Skills: Supervisory Leadership, Warehouse Management, Order Fulfillment, Performance Metrics Analysis, Inventory Accuracy
Ladson, South Carolina, United States · On-site
Web UX Coordinator Fish eBusiness Division Shimano North America Holding, Inc. is a global company offering the world's sporting community top labels and brands, including Shimano, G. Loomis, and Power Pro. We are seekin…
Skills: User Experience Design, Web Development, Google Analytics, UI/UX Software, E-commerce Platforms
Ladson, South Carolina, United States · On-site
Web UX Coordinator Fish eBusiness Division Shimano North America Holding, Inc. is a global company offering the world's sporting community top labels and brands, including Shimano, G. Loomis, and Power Pro. We are seekin…
Skills: User Experience Design, Web Development, Google Analytics, Adobe XD, Invision
Ladson, South Carolina, United States · On-site
Order Selector (Picking) Lead Distribution Center (DC) Shimano North America Holding, Inc. is a global company that offers the world’s sporting community top labels and brands, including Shimano, G. Loomis, Power P…
Skills: Leadership, Narrow Aisle Picking, Forklift Operation, Reach Lift Operation, WMS Systems
Ladson, South Carolina, United States · On-site
Order Selector (Picking) Lead Distribution Center (DC) Shimano North America Holding, Inc. is a global company that offers the world’s sporting community top labels and brands, including Shimano, G. Loomis, Power P…
Skills: Leadership, Narrow Aisle Picking, Forklift Operation, Reach Lift Operation, WMS Systems
Bellingham, Washington, United States · On-site
$80k–$105k/yr
Category Product Manager: Integration and E-Bike Bike Division Shimano, Inc. is a global company offering the world’s sporting community with top labels and brands, including Shimano, G. Loomis, Power Pro, and Laze…
Skills: Product Management, Brand Management, OEM Support, Market Analysis, Cross-cultural Communication
Bellingham, Washington, United States · On-site
$80k–$105k/yr
Category Product Manager: Integration and E-Bike Bike Division Shimano, Inc. is a global company offering the world’s sporting community with top labels and brands, including Shimano, G. Loomis, Power Pro, and Laze…
Skills: Product Management, Brand Management, OEM Business Models, OTC Business Models, E-bike Technology
Bellingham, Washington, United States · On-site
$65k–$80k/yr
R&D Workshop Lead Technician Bike Division Shimano, Inc. is a global company offering the world’s sporting community with top labels and brands, including Shimano, G. Loomis, Power Pro, and Lazer Sports. Shimano No…
Skills: Bicycle Technical Service, Mountain Bike Assembly, EMTB Maintenance, Inventory Management, Prototype Testing
Bellingham, Washington, United States · On-site
$65k–$80k/yr
R&D Workshop Lead Technician Bike Division Shimano, Inc. is a global company offering the world’s sporting community with top labels and brands, including Shimano, G. Loomis, Power Pro, and Lazer Sports. Shimano No…
Skills: Bicycle Technical Service, Mountain Bike Assembly, EMTB Maintenance, Inventory Management, Prototype Testing
Irvine, California, United States • On-site
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Provide technical and sales support to retailers and end consumers regarding the selection, service, and maintenance of Shimano brand products. Troubleshoot mechanical, electrical, and hydraulic issues using common techniques to resolve customer problems.
Requires a minimum of three years of cycling retail experience and advanced bicycle technician skills across various drivetrain and frame technologies. A high school diploma or GED is required, with post-secondary degrees preferred.
Bicycle Technical Support Representative I
Bike Division
Shimano North America Holding, Inc. is a global company offering the world's sporting community top labels and brands, including Shimano, G. Loomis, Power Pro, and Lazer Sports.
We are seeking a Bicycle Technical Support Representative I to join our Irvine, CA team! At Shimano, we welcome your talent, innovation, and enthusiasm.
We offer an exceptional array of employee benefits and incentives and are proud to support our employees' health and happiness. We offer paid time off, medical, dental, vision, employer-matching 401k, wellness incentives, a fully equipped on-site gym, rideshare, and much more.
Job Summary:
The Bicycle Technical Support Representatives are responsible for providing customer support using numerous communication methods. Representatives are part of a North American team that supports retailers with expert knowledge on selling, servicing, and selecting our products. Team Shimano brands include Shimano, Lazer, PRO Bikegear and Bikefitting.com
Experienced
Essential Duties/Responsibilities:
Job Qualifications:
Education:
WORKING CONDITIONS
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Shimano North America reserves the right to modify and change responsibilities and duties herein without notice.
Shimano North America is an equal opportunity employer and will not discriminate against any employee or applicant based on age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status or any classification protected by federal, state, or local law.
Closer to Nature, Closer to People.
In 1961, a 3-speed bicycle hub displayed at the New York Toy Show was the catalyst for what would eventually become Shimano American Corporation. The popularity of 20-inch wheeled bikes with hi-rise handle bars fueled a demand for multi-speed hubs and Shimano was producing an affordable and reliable version that caught the attention of the industry. So much so, that by 1965, Yoshizo Shimano, the youngest son of the company founder in Japan, opened an office in New York to get quicker product feedback and to provide technical and warranty assistance to retailers selling bikes equipped with Shimano parts. Though Shimano American has grown from that first modest office staffed by only three people to a full distribution center with sales and marketing offices, the goals are the same: to ensure that Shimano always has a listening ear to provide feedback on relevant trends and needs of the North American market for both bicycle and fishing products and make those a reality for our customers. Additionally, a good product is often judged as such by the support that the company provides, and our offices are staffed with customer service personnel that can answer questions and facilitate warranty resolution with just a phone call. Shimano’s participation extends much further than the product, though. Through advocacy programs, ISO 14001 certification, and even commuter / car pool programs for employees, Shimano practices good local citizenship, pursues continued access to those areas that are enjoyed by outdoor enthusiasts, and is committed to minimizing our impact on the environment.
Offices: 1 Holland, Irvine, CA - California 92618, US
Closer to Nature, Closer to People.
In 1961, a 3-speed bicycle hub displayed at the New York Toy Show was the catalyst for what would eventually become Shimano American Corporation. The popularity of 20-inch wheeled bikes with hi-rise handle bars fueled a demand for multi-speed hubs and Shimano was producing an affordable and reliable version that caught the attention of the industry. So much so, that by 1965, Yoshizo Shimano, the youngest son of the company founder in Japan, opened an office in New York to get quicker product feedback and to provide technical and warranty assistance to retailers selling bikes equipped with Shimano parts. Though Shimano American has grown from that first modest office staffed by only three people to a full distribution center with sales and marketing offices, the goals are the same: to ensure that Shimano always has a listening ear to provide feedback on relevant trends and needs of the North American market for both bicycle and fishing products and make those a reality for our customers. Additionally, a good product is often judged as such by the support that the company provides, and our offices are staffed with customer service personnel that can answer questions and facilitate warranty resolution with just a phone call. Shimano’s participation extends much further than the product, though. Through advocacy programs, ISO 14001 certification, and even commuter / car pool programs for employees, Shimano practices good local citizenship, pursues continued access to those areas that are enjoyed by outdoor enthusiasts, and is committed to minimizing our impact on the environment.
Offices: 1 Holland, Irvine, CA - California 92618, US
